Ratings based on 232 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
84% of guests recommend
3.4 Room cleanliness
3.9 Service & staff
3.3 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom Georgia

Worst hotel experience

Posted Jan 2, 2015
Pros: Absolutely nothing
Hotel outdated and not very clean. When we first entered our room, we noticed dead ladybugs on the floor and the light bulbs in the lamps were not working. They replaced the lightbulbs and cleaned up the ladybugs but the worst problem was the beds. The sheets looked dirty and they were so thin and old that you could see through them. Under the fitted bottom sheet was a twin size mattress protector that was turned sideways because it obviously didn't fit the queen size bed. I'm guessing that was suppose to take the place of a mattress pad because the bed didn't have one. Both beds were dressed the same way. We were so discussed with the bedding that we ended up going to Walmart and buying a new set of sheets, a blanket, and 2 pillows. There were no blankets on either bed. They did have 2 old dirty matted blankets in the dresser though. Everything felt very dirty in the room. The baseboards looked like they had not been cleaned in ages. The wallpaper was very dirty and peeling off the wall. The only reason we stayed was because there was a sign at the front check-in desk that said " no refunds for early check-outs". We felt trapped and cheated out of our money since we had prepaid for a 2 nights stay. Definitely not worth the money we paid.
2 out of 5
by A verified traveler

Posted Dec 30, 2014
Out dated and cheap all around...... And I'm not talking about the price.....
5 out of 5
for Everyone
by A verified travelerfrom Ohio

Great hotel in a good location

Posted Dec 30, 2014
We had a very pleasant stay. The room was clean and comfortable. The staff was very friendly and helpful.
4 out of 5
for Everyone
by A verified traveler

Posted Dec 29, 2014
It was a good place to stay. Comfy bed and other was an open bible on the table. That something you don't see much anymore. Nice.
2 out of 5
by A verified travelerfrom indiana

Good for an overnight stop

Posted Dec 1, 2014
Room was dirty. Found food from a previous guest still in the microwave. The entire weekend had a preacher preaching and singing in the lobby, which I guess was ok, but it was so loud that a person had to talk loudly at the front desk to be heard. Not impressed at all, especially with so much to choose from in that area.
4 out of 5
for Everyone
by A verified travelerfrom Alabama

Close to Pegion Forge activities.

Posted Nov 29, 2014
Inexpensive,clean,helpful staff,central location to local activities.
3 out of 5
by A verified traveler

Atop a hill in Pigeon Forge during Winterfest

Posted Nov 25, 2014
Pros: The staff were very friendly and always ready to help Fresh coffee was always available in the lobby
Cons: Better boxsprings so bed might be more comfortable Chair in room
Location: Centrally located, but atop very steep hill so trolley use would have been very difficult even though bus stop was at bottom of the hill.
When we arrived, it was very windy and cold and had been that way for several days. There was a problem with the plumbing so there was no water. The staff was very apologetic and the plumbing was repaired quickly. We also had a problem with our heating unit in our room, but as soon as we told the manager, he brought a small space heater to our room for the night and assured us that a repairman would be there in the morning to repair it. We were comfortable that night and it was repaired the next morning as promised. Bed had pillowtop mattress but I found it to be very hard, though my husband said it was okay for him.
4 out of 5
for Everyone
by A verified travelerfrom b

Room was nice and had a mountain view

Posted Nov 11, 2014
Great room. Spent our 30 anniversary there. Would definitely stay there again
4 out of 5
for Everyone
by A verified travelerfrom WV

Nice quiet place

Posted Nov 9, 2014
Pros: off the street so there is no traffic noise.
Location: Close to entertainment and restaurants.
Very satisfied with second stay here. It is off the beaten path with plenty of easy parking. Staff is friendly.
2 out of 5
by A verified travelerfrom ky

Old and out od date

Posted Oct 27, 2014
The place was clean but very out of date, no vending machines and only one ice maker out of four actually works. Took 30 min to get checked in.