Ratings based on 629 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
83% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Ok. Nothing fancy. Close to downtown for the money

Posted Aug 18, 2014
Pros: Proximity to downtown and cost
Cons: Overall cosmetics of facility
Location: Lots
Looked like our room may have been raided at one time. Just needs revamped. Breakfast was good, pool was neat.
3 out of 5
Recommended
for Everyone
by A verified traveler from marion va

Posted Aug 9, 2014
Very nice people and clean wish they had biscuit and gravy for breakfest nice pool
4 out of 5
Recommended
for Families
by A verified traveler

nice location

Posted Aug 6, 2014
Pros: Location of room near pool, room was nice and roomy.
Cons: Bigger Breakfast area and beteer selection of food and fuit
Location: Location was good the only good thing it was near the Aquarium Had to walk a few blocks to get to downtown.
hotel was in a good location. Hotel staff were extremely friendly. Breakfast was not that good, Very small and cramped eating places& food selection poor. We picked this H>J> hotel because they usaually have a Restuarant co-located with hotel.
2 out of 5
by A verified traveler from tennessee

Not what I paid for!

Posted Aug 5, 2014
Checked in to hotel and found it was not what. I paid for. I booked a suite with queen beds and got double beds. I called the front desk and was told they don't use queen beds any more and there was nothing they could do about it. Then the room was suppose to have a mircowave and didn't have one. The wifi didn't work anytime during our stay. The sheets kept comimg off the beds and no one wants to sleep on just the mattress. The room was mostly clean. It could have used alittle more cleaning. We will not be staying here ever again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Decent for Price

Posted Aug 2, 2014
Pros: comfortable bed
Cons: rooms need updating.
Location: within walking distance to the downtown strip area. Closest restaurants are Denny's and No Way Jose's.
comfortable bed, decent walking location to downtown strip. Rooms are outdated. Doors had to be slammed shut and yanked several times to open. Continental breakfast was ok. Make your own waffles, cereal and mini donuts.
2 out of 5
by A verified traveler from ohio

needs maintance updated

Posted Jul 31, 2014
Pros: location
Cons: update in rooms, paint on outside
Ceiling was falling from roof leak, Room was clean needed updated needed work on outside appearance
2 out of 5
by A verified traveler

Posted Jul 30, 2014
Not clean.
2 out of 5
Recommended
for Everyone
by A verified traveler from GA

Hotel was just about ok. Building is outdated

Posted Jul 27, 2014
Hotel is very close to all the Gatlinburg activities. No need to drive around in a car. Everything is within the walking distance and it is the best way to enjoy what the city has to offer. Hotel condition is not up to the mark. The area around the hotel needs work. The AC is so outdated that you have to dabble with it most of the time. Overall dont expect a top-notch service or comfort. Simply a ok place to rest the eyes.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 21, 2014
we had a great and fun time and the staff was nice
1 out of 5
by A verified traveler

Hotel needs a face lift

Posted Jul 19, 2014
Cons: Need a face lift, new matters etc.
Location: Location was the only good thing.
We were disappointed in appearance on the outside and inside. It is old, halls need to be cleaned and inside also needs to be remodled. New matters would be nice. The pictures had to have been photo shot.