Ratings based on 605 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
85% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Asheville NC

Great location.

Posted Nov 22, 2014
Check in was simple and easy. Hotel staff were very accomodating. Will definitely be staying again in the future.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Salem, VA

Good place to stay!

Posted Nov 17, 2014
We went for a 3 night shopping event. The room was nice & beds very comfortable. The hall was freshly painted. One light was not working. We reported it & it was fixed immediately. We will stay there again!
2 out of 5
by A verified travelerfrom ASHEVILLE,NC

Was not quite what we expected..

Posted Nov 15, 2014
Pros: The staff was very nice.
Cons: Not booking guests on floors that are being painted/doors varnished or other updating. Not a pleasant experience
Location: Very close to most everything including Dollywood, restaurants, etc
Although the staff was really nice, when we got to our room, the paint/varnish odor was unbearable. We asked to move to a different floor and was quickly accommodated; however, the new room had the odor as well. Possibly we just booked a time that they were painting and varnishing but it made it difficult since I have a chemical intolerance. I would ask if booking in Nov/Dec if any painting or varnishing is still occurring. Also, the room was pleasant enough, but not as clean as we had hoped.
2 out of 5
Recommended
for Everyone
by A verified travelerfrom Tennessee

You'll be surprised..

Posted Nov 7, 2014
Great digs for the money. Clean, friendly, and resolved our issue superbly. (Room by the elevator; was the issue.)
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 2, 2014
Pros: IT WAS CLEAN,CLOSE TO EVERYTHING,PEOPLE FRIENDLY,BREAKFAST GOOD.
Cons: THE LIGHTING AND NEEDS A BIGGER SIGN WE PASSED IT UP THE FIRST TIME
we had a handicap room and my husband did really well in the bathroom. It didn't have a vanity in the bathroom and I missed that. The only other thing was the lighting was bad. There was plenty of bulbs but they were dim. It sits back and hard to see but it is close to everything. The breakfast was good and someone there to help and she was really nice. They were putting in all new mattress when we were there. Our mattress was good! I would stay there again. It was a clean place, too. We were there the week of Oct. 26,2014.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Navarre, FL

Great hotel with super breakfast

Posted Oct 27, 2014
Pros: See above
Cons: Nothing
Location: Hey it's Pigeon Forge what else do you want .
The Microtel Pigeon Forge good location and all I can add is just "Great hotel with super breakfast"
1 out of 5
by A verified traveler

Terrible

Posted Oct 24, 2014
It was awful from the start. They didn't have in their records that we had a dog so they had to switch our rooms. We had to have our room keys reprogrammed three times. The couch was nasty.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Spartanburg, SC

Nice hotel, friendly and helpful staff

Posted Oct 19, 2014
We got a handicap room by mistake. The staff was very nice and switched us to another room. We have stayed here before and enjoyed our stay. Rooms are clean and comfortable.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Hobart, IN

Pigeon Forge, TN

Posted Oct 18, 2014
Pros: Plenty of space in the room. Extra counter space from the kitchenette. Quiet
Cons: Air conditioning didn't work too well
Location: On the main drag, close to everything, restaurants and attractions
Plenty of space in the room. Liked the extra counter space with the (small sink). No silverware or dishes. Good cable/internet. On the main strip, 24 hour Walgreen's 2 blocks away.
1 out of 5
by A verified travelerfrom Tennessee

Very Disappointing

Posted Oct 15, 2014
Pros: nothing
Cons: Just about everything
Location: Close to most attractions
It was very smelly in hallways and rooms. I had to purchase air freshener just so we could bear it. Looks new from outside but very out of date inside, paint doesn't cover up everything. It was suppose to be a relaxing time for a mom and daughter it was not. Breakfast was ok at best, we tried one morning and eat out the rest of the time.