Ratings based on 622 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
86% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom shelby nc

very nice

Posted Dec 15, 2014
very comfortable,nice location,very clean,good breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 14, 2014
Had plumbing problems at check in and no other room available. These were fixed by bedtime. One man at the front desk said I should book directly through the hotel when I complained that the room I booked was not a divided space (with a door) separate den/bedroom that the Expedia registration clerk promised me.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Haw River, NC

Tactful handling of a bad situation

Posted Dec 9, 2014
Pros: Staff, location and layout of the rooms.
Cons: Cleaning and fumigating rooms that allow pets. It needs more than the usual cleaning.
Location: Right in the heart of Pigeon Forge.
The problem we experienced with this hotel was immediate. We walked into our room and the odor was terrible. It smelled like a dog kennel, or something in that neighborhood. We had to endure one night in that stinking room, but as soon as rooms were available the next morning after checkout, we were moved to another room. That room was very clean, no odor. I didn't realize if you book through Expedia, you have to take what rooms they have blocked off, and you don't have any say In what rooms you get, therefore we were stuck in a "Pet room" for one night. I'll try something different next time, but the staff at this hotel was great and I have nothing but high praise for them.
5 out of 5
Recommended
for Everyone
by A verified traveler

Our Experience

Posted Dec 8, 2014
Pros: The room had a kitchenette complete with a microwave, fridge, and sink. It also had a sitting area.
Our room was actually more comfortable than we expected. I would certainly recommend this hotel to anyone.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Tennessee

Affordable hotel with great staff

Posted Dec 1, 2014
We made a last minute reservation for this hotel on Black Friday weekend. Glad we did. Will definitely stay there again. Staff was very helpful with extra linens and pillows even after hours. For the price couldn't get a better room.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Nov 30, 2014
The locations is the best, the hotel staff really nice! We had a great time.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Asheville NC

Great location.

Posted Nov 22, 2014
Check in was simple and easy. Hotel staff were very accomodating. Will definitely be staying again in the future.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Salem, VA

Good place to stay!

Posted Nov 17, 2014
We went for a 3 night shopping event. The room was nice & beds very comfortable. The hall was freshly painted. One light was not working. We reported it & it was fixed immediately. We will stay there again!
2 out of 5
by A verified travelerfrom ASHEVILLE,NC

Was not quite what we expected..

Posted Nov 15, 2014
Pros: The staff was very nice.
Cons: Not booking guests on floors that are being painted/doors varnished or other updating. Not a pleasant experience
Location: Very close to most everything including Dollywood, restaurants, etc
Although the staff was really nice, when we got to our room, the paint/varnish odor was unbearable. We asked to move to a different floor and was quickly accommodated; however, the new room had the odor as well. Possibly we just booked a time that they were painting and varnishing but it made it difficult since I have a chemical intolerance. I would ask if booking in Nov/Dec if any painting or varnishing is still occurring. Also, the room was pleasant enough, but not as clean as we had hoped.
2 out of 5
Recommended
for Everyone
by A verified travelerfrom Tennessee

You'll be surprised..

Posted Nov 7, 2014
Great digs for the money. Clean, friendly, and resolved our issue superbly. (Room by the elevator; was the issue.)