Ratings based on 278 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from from Indiana

Great pool . Comfortable beds. Close to everything

Posted Aug 18, 2014
We only stayed one night , but they let us check in early , great breakfast , and everyone was friendly.
5 out of 5
Recommended
for Everyone
by A verified traveler from Richmond, VA

Nice hotel on the river

Posted Aug 16, 2014
Not enough elevators, parking spaces limited when convention center is in use, hot tub has rough surface/ edges, enjoyed the lazy river, overall very nice hotel,enjoyed our stay and would stay there again
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel--would recommend to anyone.

Posted Jul 22, 2014
Pros: Most everything.
Cons: None at present
Location: Can walk to most everything.
Stayed here several times, and always found it nice.
3 out of 5
Recommended
for Families
by A verified traveler

nice location

Posted Jul 14, 2014
Pros: pool and breakfast
Cons: more elevators and luggage carts.
2nd stay...love the pool and breakfast, couldn't get a rollaway bed for the room and a difficult time getting a luggage cart when departing.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice place

Posted Jul 5, 2014
Pros: The breakfast was wonderful and the amenities was pleasant.
Cons: Noisy room.
Location: Near the mall and dollywood.
It was a great hotel and very clean. The location is very accommodating. The staff was very helpful.
5 out of 5
Recommended
for Families
by Jennifer

This traveler left a rating score only Posted May 14, 2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by DonnaL from Tennessee

Posted May 13, 2014
Cons: Only negative was the air conditioner. When the compressor kicked on, it made a noise that woke everyone up every time. Had to use ear plugs to muffle
Location: Convenient to all the Smoky Mountain attractions.
Had a great time. Staff and hotel were excellent. Bring ear plugs in case you get a loud air conditioner unit. That will take care of that one issue.
5 out of 5
Recommended
for Families
by A verified traveler

Convenient to everything

Posted May 8, 2014 on Hotels.com
My son loved the pool and the room in general.
4 out of 5
Recommended
by Carlos from NY

Nice and clean

Posted May 7, 2014 on Hotels.com
Spent two nights in May. Very quite and nice stay but the breakfast was such a disappointmet-don't expect good healthy or balanced breakfast. It is for people who will devour anything.
5 out of 5
Recommended
for Families
by A verified traveler

nice

Posted Apr 26, 2014 on Hotels.com
great for the price