Ratings based on 286 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great experience

Posted Oct 21, 2014
Pros: convenience
Cons: don't know
Location: already mentioned
Week-end get away for three women - loved having the extra cot & still plenty of room. Location was central enabling us to go to Gatlinburg craft show and outlet shopping
5 out of 5
Recommended
for Everyone
by A verified traveler from TOCCOA, GA.

Posted Oct 20, 2014
Pros: EVERYTHING
Cons: CAN THINK OF NOTHING
Location: ENTERTAINMENT AND RESTAURANTS OF ALL KIND NEAR THE INN AND ALL ARE OUTSTANDING AND WELL WORTH THE COST.
GREAT FACILITY, EXTREMELY CLEAN AND HAD A VERY COURTEOUS STAFF. WONDERFUL COMPLIMENTARY BREAKFAST. WOULDN'T THINK OF STAYING ANYWHERE ELSE.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 20, 2014
The hotel was great! Clean, convenient, great staff!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Georgia

clean rooms...good continental breakfast

Posted Aug 20, 2014
Pros: being right in the middle of all the shows, shops, restaurants...
Location: right in the middle of pigeon forge & sieverville...close to great restaurats and shows...shopping as well as activities for the kids...
staff was excellent...very helpful...made us feel welcome...clean and comfortable rooms...had great towels...would stay here again...hotel is right in the middle of everything you would want to do...
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, good location

Posted Aug 16, 2014
Very friendly staff and clean facility. Expedia photos do not represent the place well. It's better looking than in the pictures.
2 out of 5
by A verified traveler from M

Waterfall in room, keycard nightmare

Posted Aug 1, 2014
Our keycards failed approximately 10 times during a 4 night stay. The staff blamed us, lecturing that we should not keep the cards next to cellphones and car key fobs. At one point my wife tried to take our two year old from the pool to the room on the 5th floor for her daily nap, but the keycard would not work. She had to go up and down to the front desk FIVE times before they said they would send maintenance. They said they would have someone there in five minutes, but after 15, no one arrived. She asked a cleaning lady for help and 10 minutes later maintenance arrived, all the while my wife is holding a cranky toddler who only wants her nap. The next night , we were awakened by water running through a crack in the ceiling due to a thunderstorm, they gave us another room key, but by the time we woke up our kids and moved the playpen, the storm and leak had stopped. On our pool day, the snack bar was inexplicably closed for most of the afternoon. Seating for the morning breakfast did not remotely meet demand and the line for food stretched out of the room daily. Some folks rudely left their plates for staff to deal with but staff did not clear tables, so we were forced to bus the table in order to have a seat. For the price, I would have expected better balcony furniture , it was just two cheap plastic chairs you could buy for $5 each at a dept store. We complained about our experience to the front desk but only got a bunch of excuses and an insincere apology.
5 out of 5
Recommended
for Families
by A verified traveler

Near Everything

Posted Jul 26, 2014 on Hotels.com
This hotel was wonderful! Very clean and nice pools, both indoor and outdoor. My only two "issues" were while it was off the main strip, there was alot of traffic at times on the strip which you needed to use to get out of hotel area so getting to various sites/activities took longer. The other was the free breakfast was the same every day. would have been nice to have a little variety after the third day. No waffles or pancakes:( but really those issues were minor. Was a great hotel for a great price in this area.
5 out of 5
Recommended
for Families
by Gwen

Posted Jul 26, 2014 on Hotels.com
The hotel was very nice. The breakfast was very good each morning and the staff was great no matter if it was housekeeping or maintenance they all spoke and were very kind. My daughter loved the pools both inside and out. Would definitely stay there again.
5 out of 5
Recommended
for Business Travelers
by Roberto& Halietys from Kentucky

Posted Jul 24, 2014 on Hotels.com
We love stay there and enjoy the trip.
4 out of 5
Recommended
for Families
by A verified traveler from Georgia

Pleasant Visit-- 3 nights, but pleasant!

Posted Jul 21, 2014
Pros: I liked the overall appearance. We also enjoyed the pool.
Cons: Our room was close to the elevator, and we could hear noises from it every night. Next time we visit, we would prefer a room farther from the elevator
Location: Good location, our grandson liked how it was close to the Big Daddy's Pizzeria.
Our visit was a pleasant experience, we liked the location, the pool, and the lazy river.