Indoor pool, outdoor pool

Reviews of Park Grove Inn

2.5 out of 5
Park Grove Inn
149 Community Center Drive, Pigeon Forge, TN

Reviews

8.6

Excellent

Rating 10 - Excellent. 647 out of 1258 reviews" "
Rating 8 - Good. 380 out of 1258 reviews" "
Rating 6 - Okay. 130 out of 1258 reviews" "
Rating 4 - Poor. 59 out of 1258 reviews" "
Rating 2 - Terrible. 42 out of 1258 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from M on Apr 18, 2024
Dear Sharon,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Johnny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the 2nd time staying. It's the best experience of staying at Patk Grove. All employees was awesome and friendly. The breakfast area was great and the woman working in there was super.
Stayed 3 nights in Apr 2024
Response from M on Apr 18, 2024
Dear Johnny,We are thrilled you had a great stay with us. Thank you for your kind words about our staff, hospitality, and breakfast selection. We work very hard to provide the highest level of service for all of our guests and are pleased to have exceeded your expectations. We can't begin to tell you how much we appreciate your review, and we can't wait to host you again.Best Regards,Management Team

6/10 Okay

Gary, Vanceburg

Traveled with family
Liked: Amenities
Breakfast was cold guests had to heat their own except gravy. Hall rugs needed to be cleaned, very sweet employees. In the 2 bedroom suite the room was set up weird a toilet in the small room, another sink in by door when u walk in.
Stayed 4 nights in Apr 2024
Response from M on Apr 11, 2024
Dear Gary,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our employees to be very sweet, but we apologize for the issues you encountered with breakfast and the setup of your room. Providing a comfortable and enjoyable experience for our guests is our top priority, and we appreciate your insights into areas where we can improve. Your comments will be shared with our team to address these concerns and make necessary improvements. We hope to have the opportunity to welcome you back for a more seamless experience in the future.Sincerely,Management Team

10/10 Excellent

Sara

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Absolutely beautiful place. Enjoyed our stay. High recommend!!
Stayed 2 nights in Apr 2024
Response from M on Apr 11, 2024
Dear Sara,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team

10/10 Excellent

Aaron

Traveled with family
The office staff were very friendly. The room was very nice with a great view!
Stayed 2 nights in Apr 2024
Response from M on Apr 11, 2024
Dear Aaron.We're thrilled to hear that you had a pleasant experience with our staff and enjoyed the view from your room! Your positive feedback means a lot to us. We look forward to welcoming you back in the future!Best Regards,Management Team

8/10 Good

Emily

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the pool was open till 2am. I just wish the hot tub was warmer and had bubbles. Also found a few stains on the towels and blankets.
Stayed 1 night in Apr 2024
Response from M on Apr 11, 2024
Dear Emily,Thank you for sharing your experience with us. We're glad to hear that you enjoyed the extended pool hours. However, we apologize for any disappointment regarding the hot tub and the condition of the towels and blankets. We take cleanliness and guest satisfaction seriously, and we'll address these issues with our team to ensure they're resolved. Your feedback is valuable to us, and we hope to have the opportunity to exceed your expectations in the future.Sincerely,Management Team

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 3 nights in Mar 2024
Response from M on Apr 11, 2024
Dear Kimberly,Thank you for your positive feedback! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!Best Regards,Management Team

6/10 Okay

RONALD

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Great location within walking distance of attractions and dining. King size room was clean, and fireplace was nice. Jets on tub did not function, though, which was a bummer.
Response from M on Apr 4, 2024
Dear Ronald,Thank you for your feedback! We're glad to hear that you enjoyed our great location and found your king size room to be clean and comfortable. We apologize for the inconvenience caused by the non-functioning jets on the tub. Your satisfaction is important to us, and we will address this issue promptly to ensure that all amenities are in proper working order for our guests. We appreciate your understanding and hope to welcome you back for an even better experience in the future.Sincerely,Management Team

4/10 Poor

Claudia, Round Lake

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from M on Apr 4, 2024
Dear Claudia,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and all the staff were friendly. My only complaint was the breakfast, it was not the best but it was sufficient.
Stayed 1 night in Mar 2024
Response from M on Apr 4, 2024
Dear Richard,Thank you for sharing your feedback with us. We're delighted to hear that you found our property clean and that our staff were friendly during your stay. However, we apologize that the breakfast did not meet your expectations. We appreciate your understanding and patience, and we'll use your feedback to make improvements where possible. We value your input and hope to welcome you back for an even better experience in the future.Best Regards,Management Team

8/10 Good

Dwight

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the easy parking. Did not like frozen eggs and biscuits for breakfast.
Stayed 3 nights in Mar 2024
Response from M on Mar 28, 2024
Dear Dwight,Thank you for sharing your experience with us. We're glad to hear that you found our parking convenient. However, we apologize for the disappointment with the breakfast options. Your feedback is valuable to us, and we'll review our breakfast offerings to ensure a better experience for our guests in the future. We appreciate your input and hope to have the opportunity to welcome you back for an improved stay.Sincerely,Management Team

8/10 Good

Karen

Traveled with family
Breakfast was pretty good! Close to the Island
Stayed 2 nights in Mar 2024
Response from M on Mar 28, 2024
Dear Karen,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed our breakfast offerings and found our location convenient. We strive to provide a great experience for all our guests, and we look forward to welcoming you back on your next visit to the area.Best Regards,Management Team

10/10 Excellent

April

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was in a convenient to everything. The staff was very polite and nice. The breakfast was delicious!! I would definitley stay there again!!
Stayed 4 nights in Mar 2024
Response from M on Mar 22, 2024
Dear April,We're delighted to hear that you enjoyed your stay with us! It's wonderful to know that you found our location convenient, our staff polite and nice, and that you enjoyed our delicious breakfast. We truly appreciate your kind words and recommendation, and we look forward to welcoming you back for another enjoyable stay in the future!Best Regards,Management Team

10/10 Excellent

Karen

Traveled with family and small children, Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Quiet and clean
Stayed 2 nights in Mar 2024
Response from M on Mar 22, 2024
Dear Karen,It warms our hearts to see that your recent stay with us was delightful. Our entire staff, thank you for your generous rating. We are thrilled to know that you found our property clean and up to the mark. To mention, we have adopted the best hygiene standards possible, and our hotel staff make great efforts to keep the property clean, fresh, and sanitized. Thank you for your business, and we would love to host you again, in the future. We look forward to seeing you soon. Best Regards,Management Team

8/10 Good

Kelly

Stayed 2 nights in Mar 2024
Response from M on Mar 22, 2024
Dear Kelly,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Tyler

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from M on Mar 22, 2024
Dear Tyler,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Jayme

Liked: Cleanliness, staff & service
Indoor pool & hot tub very dirty.
Stayed 4 nights in Mar 2024
Response from M on Mar 22, 2024
Dear Jayme,Thank you for taking the time to share your feedback. We greatly appreciate your generous ratings and are delighted to hear that you had a positive experience overall. We have taken note of your feedback regarding the indoor pool and hot tub, and we will certainly pass along your concerns to the relevant team. We value your business and will do everything we can to ensure that your future visits are entirely satisfactory. Once again, thank you for your valuable feedback.Best regards.Management Team

10/10 Excellent

terry e., Forest City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from M on Mar 13, 2024
Dear Terry,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

2/10 Terrible

Katie

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We checked into the hotel and we went to get into the sheets and ended up finding old period blood and other weird things in the bed, a dirty Q- tip and dead bugs. Then they moved us to another room and both beds were dirty again. We got a full Refund but 2 rooms are dirty!!! That is not okay and not good for a health violation.
Stayed 1 night in Mar 2024
Response from M on Mar 13, 2024
Dear Katie,We are terribly sorry to hear about your experience. This is definitely not the standard we uphold, and we deeply apologize for the inconvenience and discomfort you encountered during your stay. Your feedback is invaluable, and we will be addressing this issue with our housekeeping team immediately to ensure thorough cleanliness and inspection protocols are followed. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your faith in our hotel with a more satisfactory experience in the future.Sincerely,Management Team

10/10 Excellent

Heidi J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our 2bd suite. The balcony was great and would be a great place to watch fireworks in July. Will book here again.
Stayed 2 nights in Mar 2024
Response from M on Mar 13, 2024
Dear Heidi,We're thrilled to hear that you enjoyed your stay in our 2-bedroom suite and that you found the balcony to be a great feature! It's fantastic to know that you had a positive experience and that you're considering booking with us again. We appreciate your feedback and look forward to welcoming you back, perhaps even for a July stay to enjoy the fireworks from the balcony! Best Regards,Management Team

8/10 Good

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Beds were super comfortable, had rooms with kitchenette option and balcony, game room and indoor pool. My room was clean only complaint would be that the shower isn’t fully closed off. There’s a glass panel that doesn’t slide so water gets everywhere around the toilet. I just put a towel down so no big deal. The game room has an awful chemical smell but my guess is it’s chlorine from being next door to the indoor pool and it was pretty dirty with candy all over the floor and water puddles. My kids enjoyed it though. Other than that it was a pretty pleasant stay for the money! Would likely stay again
Stayed 1 night in Mar 2024
Response from M on Mar 13, 2024
Dear Kayla,Thank you for sharing your detailed feedback about your recent stay. We're delighted to hear that you found the beds comfortable and that you enjoyed the amenities such as the kitchenette option, balcony, game room, and indoor pool. We apologize for the inconvenience caused by the shower design and the odor in the game room. Your comments will be shared with our team to address these issues promptly and ensure a more enjoyable experience for our guests in the future. We appreciate your understanding and hope to have the pleasure of welcoming you back for another pleasant stay soon!Best Regards,Management Team

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints. Very nice
Stayed 2 nights in Feb 2024
Response from M on Mar 7, 2024
Dear Melanie,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

10/10 Excellent

charlotte, Scottsboro

Stayed 1 night in Feb 2024
Response from M on Mar 7, 2024
Dear Charlotte,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Kathy

Traveled with family
Disliked: Cleanliness
It was decent. I did drop my towel for the pool and when I picked it up I saw it was moldy. I couldn’t see because the pool lights are dimmed. I hope it’s not to cover the mold, but I then got out the pool and left.
Stayed 1 night in Feb 2024
Response from M on Mar 1, 2024
Dear Kathy,We apologize for the inconvenience you experienced with the towel at our pool area. We take cleanliness and guest satisfaction very seriously, and we will address this issue promptly. Your feedback helps us improve, and we hope to have the opportunity to provide you with a more enjoyable experience in the future.Best Regards,Management Team

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from M on Feb 29, 2024
Dear Jennifer,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, property conditions & facilities
Nice experience at Park Grove Inn!
Stayed 1 night in Feb 2024
Response from M on Mar 1, 2024
Dear Candice,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Response from M on Feb 29, 2024
Dear Crystal,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

4/10 Poor

ALEJANDRO

Disliked: Cleanliness, property conditions & facilities
Room was okay. Bathroom is tiny. Idk if you can slide a piece of paper between the door and toilet. Certainly not enough room to dress when you have multiple people. Halls look like they haven't been vacuumed in a while. Desk staff was polite but cleaning syaff
Stayed 2 nights in Feb 2024
Response from M on Mar 1, 2024
Dear Alejandro,We appreciate your feedback regarding your recent stay with us. We apologize for any inconvenience caused by the size of the bathroom and the condition of the halls. Your comments will be shared with our team to ensure we address these issues promptly. We value your input and hope to have the opportunity to exceed your expectations on a future visit.Sincerely,Management Team

8/10 Good

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around decent stay. The room itself was a lot bigger than i imagined it would be. It looked like they were in the process of fixing the place up some, so I imagine it'll be even better the next time we stay. Just needs some updating is all.
Stayed 1 night in Dec 2023
Response from M on Feb 21, 2024
Dear Jessica,It warms our hearts to see that your recent stay with us was delightful. Our entire staff, thank you for your generous rating and such lovely feedback. We are thrilled to know that you loved our friendly services, convenient locations, and comfortable accommodations. We will keep up the high hospitality standards and make your future stays even more pleasant. It is a great pleasure to host a valuable guest like you. We want to thank you for your business and we look forward to seeing you soon.Best regards, The Management Team

10/10 Excellent

Daniel

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always VERY clean
Stayed 1 night in Feb 2024
Response from M on Feb 21, 2024
Dear Daniel,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

6/10 Okay

Paul

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Didn’t like breakfast
Stayed 2 nights in Feb 2024
Response from M on Feb 21, 2024
Dear Paul,We are really glad that your recent stay was satisfactory. Our entire hotel staff appreciates your modest rating for our hospitality standards. We have set a high standard and we will make sure your future visits are even more satisfactory. Having said that, we really value your business and hope you will choose to stay with us again in the future. We look forward to seeing you soon.Sincerely,Management Team

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from M on Feb 7, 2024
Dear Katie,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here several times. It’s right off the parkway tucked back in so you don’t have all the noise of traffic all the time very clean and a wonderful staff
Stayed 2 nights in Dec 2023
Response from M on Feb 7, 2024
Dear Kimberly,Thank you for your loyalty and kind words! We're thrilled to hear that you've enjoyed multiple stays with us and appreciate your compliments about our convenient location, cleanliness, and friendly staff. We look forward to welcoming you back on your next visit!Best Regards,Management Team

10/10 Excellent

Kirsten

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mine and my fiancés favorite place to stay
Stayed 3 nights in Jan 2024
Response from M on Feb 7, 2024
Dear Kirsten,We're delighted to hear that our hotel is your favourite place to stay! Thank you for your continued loyalty and support. We look forward to welcoming you and your fiancé back for many more enjoyable visits in the future.Best Regards,Management Team

10/10 Excellent

steve, Kingsport

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice remodled room. Clean and luxurious.
Stayed 2 nights in Jan 2024
Response from M on Jan 31, 2024
Dear Steve,We're thrilled to hear that you enjoyed our remodelled room and found it clean and luxurious. Providing a comfortable and pleasant experience is our top priority. Thank you for taking the time to share your positive feedback. We look forward to welcoming you back for another great stay.Best Regards,Management Team

8/10 Good

Terry Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from M on Jan 31, 2024
Dear Terry,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

LISA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was very nice and quiet the staff was great the two bedroom we was in was just enough room we liked that it's walking distance to Kroger's, restaurant, me and my family enjoyed our stay.will be going back again
Stayed 5 nights in Dec 2023
Response from M on Jan 31, 2024
Dear Lisa, Thank you for your feedback! We're glad to hear you had a nice and quiet stay. We appreciate your kind words and look forward to hosting you again in the future.Best regards,Management Team

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and very affordable. Pool and hot tub nice and warm. Good clean accommodations at an affordable price. We had a room with hot tub and fireplace and everything worked as it should have. Will stay again.
Stayed 4 nights in Jan 2024
Response from M on Jan 24, 2024
Dear Kevin,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed the excellent staff, warm pool and hot tub, as well as the clean and affordable accommodations. It's pleasing to know that everything in your room, including the hot tub and fireplace, worked as expected. We appreciate your kind words, and we look forward to welcoming you back for another enjoyable stay.Best Regards,Management Team

6/10 Okay

Emily

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from M on Jan 24, 2024
Dear Emily,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Best Regards,Management Team

10/10 Excellent

Etta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from M on Jan 24, 2024
Dear Etta,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Lisa

Stayed 1 night in Jan 2024
Response from M on Feb 7, 2024
Dear Lisa,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
This was a very nice place located in the heart of Pigeon Forge. Only complaint I might have is that there was no meat on breakfast buffet. Eggs but no meat.
Stayed 1 night in Jan 2024
Response from M on Jan 17, 2024
Dear Linda,Thank you for sharing your feedback. We appreciate your positive comments about the location. Regarding the breakfast buffet, we understand the importance of having a variety of options, including meat. Your input is valuable, and we'll consider it as we strive to enhance our services. Thank you for your business and we hope to host you again in the future.Best Regards,Management Team

8/10 Good

Randall

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was another pleasant stay except for 2 things. Fridge in our room wasnt cooling and needed defrosting. Also the drink machine on 4th floor was completely out of sodas and took my money. Otherwise it was excellent.
Stayed 2 nights in Jan 2024
Response from M on Jan 17, 2024
Dear Randall,Thank you for your feedback. We're delighted to hear you had a pleasant stay, but we apologize for the issues with the fridge and drink machine. We will see to make the necessary changes to ensure a better experience for future guests. We appreciate your understanding and look forward to welcoming you back for an improved stay.Best Regards,Management Team

8/10 Good

Betty

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chose this room for the jetted tub & fireplace. The fireplace worked with a timer. Didn't find the timer for tub.
Stayed 1 night in Jan 2024
Response from M on Jan 12, 2024
Dear Betty,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team

6/10 Okay

Murat

Traveled with family
Liked: Cleanliness, staff & service
Regular hotel with construction and easy to get i.
İt seems there's a heavy construction going on that starts at 9am. We need to start our drivings early. Regular hotel breakfast with smiling faces. Room was average. Yes! There's a pool but we couldn't get in as full of very VERY excited children. All the stuff was nice. Staying again? Don't know. Need to think about it. The main problem is the hotel construction seems to be done as a project of a 3rd grade. Faucets are so far that I couldn't wash my hands. The shower is strange. Handle is in the middle of standing place that nobody can fit. Let's see how the construction goes. Of I stay there again, that will be to check if how it all gone.
Stayed 3 nights in Jan 2024
Response from M on Jan 12, 2024
Dear Murat,Thank you for sharing your feedback. We appreciate your positive remarks about our friendly staff and standard breakfast. We apologize for any inconvenience caused by the construction noise and the crowded pool. Rest assured; we take your comments about the room layout seriously. We hope you'll consider staying with us again once the construction is complete for an improved experience.Sincerely,Management Team

8/10 Good

Mary

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again.
Stayed 2 nights in Jan 2024
Response from M on Jan 12, 2024
Dear Mary,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team

10/10 Excellent

caridad yailyn

Liked: Cleanliness, staff & service, property conditions & facilities
super recommended, comfortable in a good location, clean rooms
Stayed 3 nights in Dec 2023
Response from M on Jan 12, 2024
Dear caridad yailyn,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Need better breakfast
Stayed 4 nights in Jan 2024
Response from M on Jan 12, 2024
Dear Amy,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team

10/10 Excellent

Marsha

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff is absolutely incredible!! Everyone I met at the front desk was extremely friendly, professional and accommodating. Although a bit outdated, the hotel was very well maintained and clean. The room had everything we needed for a comfortable stay including extra sheets and blankets. The continental breakfast was fresh and there was a very nice attendant that kept everything clean and replenished. There was a do-it-yourself waffle station, eggs, bagels, muffins, toast, hot biscuits and gravy, and a variety of cereals, to name a few. The location is perfect, and it is close to anything you would want to do, and several restaurants and attractions are even within walking distance. This hotel is not the fanciest place, but it was so very clean, the staff was friendly and welcoming, the rooms comfortable, and the breakfast hot and delicious. We bought season passes to Dollywood this year and plan to stay at Park Grove Inn many times over the next several months. We definitely got the best deal at this hotel!!
Stayed 1 night in Jan 2024
Response from M on Jan 12, 2024
Dear Marsha,Thank you for sharing your wonderful experience with us! We're delighted to hear that our staff made your stay memorable with their friendliness and professionalism. Your appreciation for our well-maintained and clean facilities, along with the compliments on our breakfast offerings, warms our hearts. We appreciate your understanding of the hotel's age and are thrilled to know you found it comfortable. We look forward to welcoming you back as you explore Dollywood with your season passes. Your loyalty means the world to us!Best Regards,Management Team

2/10 Terrible

Timothy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from M on Jan 12, 2024
Dear Timothy,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team