Desk, laptop workspace, blackout drapes, iron/ironing board

Reviews of Clarion Pointe Downtown Gatlinburg

2.5 out of 5
Clarion Pointe Downtown Gatlinburg
200 East Parkway, Gatlinburg, TN

Reviews

6.6
Rating 10 - Excellent. 181 out of 739 reviews" "
Rating 8 - Good. 181 out of 739 reviews" "
Rating 6 - Okay. 151 out of 739 reviews" "
Rating 4 - Poor. 121 out of 739 reviews" "
Rating 2 - Terrible. 105 out of 739 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Annette

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Annette,We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly to provide more details about your stay so we can address any issues you may have encountered. We value your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice since they done the updates to it. I would stay again.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 28, 2024
Hello Matthew,We're thrilled to hear that you enjoyed the updates to our hotel! We appreciate your feedback and look forward to welcoming you back for another stay.

2/10 Terrible

Trace

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The AC/Heater didn’t work the first night. The plug ports in the room didn’t work. The “Breakfast” they offered in the morning was leftovers from the last morning. The frozen sandwiches were left out for days which I’m pretty sure is a health code violation of some sort. The milk was spoiled and left un-refrigerated. The shower curtain wasn’t keeping water from flooding the bathroom. The only saving grace was being on the strip at gatlinburg so we didn’t have to stay at the hotel. 0/10. Would not recommend.
Stayed 2 nights in Jan 2024
Response from Manager on Feb 1, 2024
Hello Trace, Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. Our team works diligently to ensure all amenities are in proper working order, and we regret the issues you encountered with the AC/Heater and plug ports. We take cleanliness and food safety seriously, and we appreciate you bringing the breakfast concerns to our attention. We will address these matters with our team to prevent any future occurrences. If you have any further concerns, please reach out to our management directly.

6/10 Okay

Michael

Traveled with family
Disliked: Property conditions & facilities
Property is in a state of renovation. Debris around stairs and parking lot. Was advised to let hot water run for 30 minutes to reach desired temperature. Wait till construction is complete before staying.
Stayed 3 nights in Jan 2024
Response from Manager on Jan 20, 2024
Hello Michael,Thank you for sharing your feedback with us. We appreciate your understanding regarding the ongoing renovations on our property, which will ultimately enhance the overall guest experience. We apologize for any inconvenience caused by the debris and appreciate your patience as we work towards improving our facility. We understand your concerns about the hot water, and we have shared this with our maintenance team for further investigation. Your feedback is valuable to us, and we will continue to strive towards providing a more comfortable stay for our guests.

6/10 Okay

Saraha

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Staff wasnt very welcoming and didnt go out of their way to provide ANY service. No maid service or fresh towels unless requested before 10 a.m. Rooms appeared clean, but, havent been really cleaned in a while. Continental breakfast food was cold and not a large variety of anything. (We opted to eat out for breakfast instead.) The heat/ac unit in one of our rooms didnt work properly (it was 30 degrees during our visit, so heat was important)its kinda far from the majority of things on the strip. The best part of the hotel was the view from our rooms. We were in the 2nd building on the top floor, facing the strip and national park. Id stay again for a cheaper rate. I figured it'd be a little nicer for the price we paid. And for it to be a brand name hotel, lackluster is the best way to describe it.
Stayed 3 nights in Jan 2024
Response from Manager on Jan 10, 2024
Hello Saraha, Thank you for sharing your feedback with us. We apologize if our staff didn't meet your expectations during your stay. We do provide maid service upon request and apologize for any inconvenience caused. We appreciate your comments regarding the cleanliness of the rooms and will address this with our housekeeping team. We apologize for the issue with the heat/ac unit and appreciate your understanding given the extreme weather conditions. We're glad you enjoyed the view from your rooms. We hope to have the opportunity to provide you with a more satisfactory experience in the future.

10/10 Excellent

Gisselle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Manager on Jan 10, 2024
Hello Gisselle,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a wonderful experience with us. We look forward to welcoming you back soon!

10/10 Excellent

Natalia

Stayed 1 night in Dec 2023
Response from Manager on Jan 9, 2024
Hello Natalia,Thank you for choosing to stay with us! We are thrilled to hear that you had a wonderful experience at our hotel. If there is anything else we can do to make your future stays even more enjoyable, please do not hesitate to let us know. We hope to welcome you back soon!

6/10 Okay

Emma

Traveled with partner
Liked: Staff & service
Stayed 3 nights in Dec 2023
Response from Manager on Jan 9, 2024
Hello Emma,We appreciate you choosing our hotel for your stay and taking the time to leave a rating. If you have any specific feedback or concerns regarding your experience, please feel free to reach out to us directly so that we can address them accordingly. We value the opinions of our guests and strive to continuously improve our services. We hope to welcome you back in the future for an even better stay.

6/10 Okay

Connie

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on Jan 8, 2024
Hello Connie, We appreciate you choosing our hotel for your stay. If there is anything specific we should know about your experience, please reach out to us directly so that we may address it accordingly. Thank you for choosing us and we hope to welcome you back in the future.

4/10 Poor

HARSHA

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Jan 2, 2024
Hello HARSHA, We apologize for falling short of your expectations during your stay. We value your satisfaction and would appreciate it if you could reach out to our hotel directly with any specific feedback. We truly hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Scott

Liked: Cleanliness, room comfort
Great
Its an older place but comfy bed, great breakfast, and awesome service. Easy access to Gatlinburg strip to walk. Great price for what ya get.
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Scott,Thank you for your kind review! We're delighted to hear that you enjoyed our comfortable beds, great breakfast, and awesome service. Our convenient location near the Gatlinburg strip makes exploring the area a breeze. We aim to provide great value for our guests, and we're glad you felt that way. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Jaime

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, clean, and good area
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Jaime,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed our good service, clean accommodations, and convenient location. Your feedback is greatly appreciated, and we hope to welcome you back again in the future.

2/10 Terrible

Nelson

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs DOWN 👎
Our stay was horrible from the moment we got there. Front desk and staff was very unapproachable and unpleasant, the room we got was still under renovation, super dusty, no mirrors, microwave didn’t work, no hot water. Thumbs down for this hotel. Not because of the hotel but in all honesty the staff. Even the lady in the front in the breakfast area was super rude.
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Nelson, Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. Our team strives to provide exceptional service, and we regret to hear that we fell short of your expectations. We appreciate your comments and will be sure to address them internally for improvement. We hope you will give us another chance to provide you with the exceptional stay you deserve.

8/10 Good

Todd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Under remodeling but what is finished is very nice.
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Todd, Thank you for your feedback! We appreciate your understanding during our remodeling process. We're glad to hear that you enjoyed the areas that have already been finished. We strive to provide a pleasant experience for all our guests, and we hope to welcome you back in the future to showcase our complete renovations.

10/10 Excellent

Tatyana

Traveled with family
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Tatyana,Thank you for choosing our hotel for your recent stay. We're delighted to hear that you had a great experience with us. We appreciate your positive rating and hope to welcome you back again soon.

6/10 Okay

Evelyn

Stayed 3 nights in Dec 2023
Response from Manager on Dec 28, 2023
Hello Evelyn,We appreciate you choosing our hotel for your stay. If you have any specific feedback or concerns about your experience, we kindly ask you to reach out to us directly. We value all guest feedback and aim to continuously improve our services. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Gerben

Liked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Manager on Dec 30, 2023
Hello Gerben,We would like to express our sincere gratitude for choosing our hotel for your recent stay. We are thrilled to receive your positive rating and are delighted to learn that you had a wonderful experience with us. We hope to have the pleasure of welcoming you back in the near future.

8/10 Good

Makara

Traveled with family
Liked: Cleanliness
good
Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Hello Makara,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was good, and we hope to have the pleasure of hosting you again soon.

8/10 Good

Makara

Traveled with family and small children
Stayed 1 night in Dec 2023
Response from Manager on Dec 23, 2023
Hello Makara,Thank you for choosing our hotel for your stay. We are glad that you enjoyed your time with us. If you have any further feedback or suggestions, please feel free to reach out to us directly. We value your input and hope to welcome you back in the future.

10/10 Excellent

Jose

Stayed 1 night in Dec 2023
Response from Manager on Jan 7, 2024
Hello Jose,We are thrilled to hear that you enjoyed your stay with us! Thank you for choosing our hotel for your accommodation needs. We appreciate your support and hope to have the pleasure of welcoming you back in the future. Should you have any further feedback, please don't hesitate to reach out to us directly.

2/10 Terrible

Trish

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Trish, We appreciate you choosing our hotel for your stay and we apologize if we did not meet your expectations. Please reach out to us directly with any feedback you would like to share so that we can address any issues accordingly. We value your input and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Miranda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were hesitant to stay here bc of recent reviews, but we took a chance and actually are planning on coming back and staying at this exact hotel. I think the fireplace in the room gives it a good touch. The Only thing I felt needed improvement were the pillows. They look really old and really used) Other than that I will say the rooms were very clean. (I have a cleaning business, so trust me I know what all to look for when it comes to to cleanliness) we will definitely be back!
Stayed 2 nights in Dec 2023
Response from Manager on Dec 14, 2023
Hello Miranda, Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We're thrilled to hear that you had an overall positive experience and that you enjoyed the fireplace in your room. We appreciate your mention of the pillows and will share this with our housekeeping team for their attention. We look forward to welcoming you back on your next visit.

10/10 Excellent

gladys

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on Dec 14, 2023
Hello gladys,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

6/10 Okay

Ronale

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Adequate
The location was great.but this hotel is overpriced. There were people " hanging out" late outside of our room. Hole in bathroom wall,parking was adequate.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 14, 2023
Hello Ronale, We appreciate your feedback and value your opinion. We apologize for any inconvenience you may have experienced during your stay. Your comments have been passed on to the appropriate departments for their review. Thank you for choosing our hotel and we hope to welcome you back in the future.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick getaway
Can’t complain just for one night room was clean. Quick to check in and check out was easy complementary breakfast was good..
Stayed 1 night in Nov 2023
Response from Manager on Dec 7, 2023
Hello Mark,Thank you for sharing your positive feedback on your recent stay. We appreciate your kind words about our clean rooms and efficient check-in/check-out process. It's great to hear that you enjoyed the complimentary breakfast as well. We hope to welcome you back for another enjoyable stay in the future.

8/10 Good

Pawan

Traveled with family and small children, Traveled with group
Liked: Amenities
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Stayed 1 night in Nov 2023
Response from Manager on Dec 4, 2023
Hello Pawan,Thank you for staying with us and sharing your feedback. We apologize for the inconvenience you experienced during your stay. We strive to provide exceptional service and we regret if we fell short in meeting your expectations. We appreciate your valuable input and will use it to improve our services. Should you have any further concerns, please contact our management directly.

10/10 Excellent

Claudette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking of everything Gatlinburg. My entire family stayed here on a very busy thanksgiving week in 4 rooms and it was great. Clean and nice, great price. Would def stay here again. Above par breakfast.
Stayed 5 nights in Nov 2023
Response from Manager on Dec 2, 2023
Hello Claudette,Thank you for choosing to stay with us during your Thanksgiving week getaway in Gatlinburg! We are thrilled to hear that our convenient location, cleanliness, and affordable rates made for a great experience for your entire family. We appreciate your kind words about our breakfast offerings as well. We look forward to welcoming you back for another memorable stay in the future.

10/10 Excellent

Linda

Stayed 2 nights in Nov 2023
Response from Manager on Dec 19, 2023
Hello Linda,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Nathan,Thank you for your excellent review! We're thrilled to hear that you had a wonderful experience at our hotel. We strive to provide exceptional service to all our guests and we appreciate your positive feedback. We hope to welcome you back in the future for another fantastic stay.

10/10 Excellent

Jennifer

Stayed 2 nights in Nov 2023
Response from Manager on Dec 12, 2023
Hello Jennifer,We are thrilled to hear that you had a fantastic experience during your stay with us! We strive to provide exceptional service and it's wonderful to know that we met your expectations. We would love to welcome you back in the future for another memorable stay.

10/10 Excellent

Mateo

Stayed 1 night in Nov 2023
Response from Manager on Dec 10, 2023
Hello Mateo,Thank you for choosing to stay with us! We're thrilled to hear that you had a fantastic experience during your time at our hotel. Your satisfaction is our top priority, and we're glad we were able to meet your expectations. Please feel free to reach out to us if there's anything else we can assist you with in the future.

4/10 Poor

Jeffery

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on Nov 21, 2023
Hello Jeffery,Thank you for sharing your feedback with us. We appreciate your positive rating and are glad to hear that you enjoyed your stay overall. If you have any further comments or suggestions, please feel free to reach out to the hotel management directly. We value your input and look forward to welcoming you back in the future.

2/10 Terrible

Ron

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay there
Would not ever stay there again. Room only had a bed and a tv. No chairs or any thing like that. Was not even busy and put us in the second bldg top floor at the end. No reason we couldn’t have stayed in front bldg since they weren’t busy. Very rude
Stayed 1 night in Nov 2023
Response from Manager on Nov 15, 2023
Hello Ron, We apologize for any inconvenience you may have experienced during your stay. Our rooms are designed to prioritize comfort and relaxation, and we regret if the absence of additional furniture did not meet your expectations. The room assignments are made based on various factors, including availability and operational requirements. We appreciate your feedback and will share it with our team for future improvements.

2/10 Terrible

Tiffany

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Catfish Clarion
Did not stay. Switched rooms after finding that the ceiling was stained and peeling off from water damage in the bed area and bathroom. The room was so sprayed down with air freshener, I’m sure trying to mask the smell of musty water damage or god knows what else, that you couldn’t breathe. Switched rooms and still not okay. There were hairs and some sort of crumby substance on the chair in the room and what looked like a damp stain where someone’s crotch had been. It looks like they have tried to make this place better but took a picture of one the rooms that looks decent. Walking into the lobby, you would think it’s going to be nice; but it seems they spent all the money there. We couldn’t stay and had to leave.
Stayed 1 night in Nov 2023
Response from Manager on Nov 8, 2023
Hello Tiffany,Thank you for bringing your concerns to our attention. We apologize for the discomfort you experienced during your stay and regret that your expectations were not met. We strive to provide clean and comfortable accommodations for our guests. We appreciate your feedback and will share it with our team so that we can continue to improve our services. If there is anything else we can assist you with, please do let us know.

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were holes in the wall, no hot water.
Stayed 3 nights in Oct 2023
Response from Manager on Nov 4, 2023
Hello Melissa,Thank you for bringing this to our attention. We regret to hear about your experience and apologize for any inconvenience caused during your stay. We appreciate your feedback and will ensure these concerns are addressed appropriately to improve our services.

4/10 Poor

Sung

Disliked: Staff & service, property conditions & facilities
The shower stall did not have enough space and did not have proper grab handles to prevent fall.
Stayed 2 nights in Oct 2023
Response from Manager on Nov 3, 2023
Hello Sung, Thank you for bringing this to our attention. Guest safety is a top priority and we appreciate your feedback. We apologize for any inconvenience caused and will share your comments with our team for future improvements. Should you have any further concerns, please contact our management directly.

6/10 Okay

Christopher

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Location gets 9/10 Cleanliness 5/10
The location of this hotel is great. Its within walking distance to almost all the popular spots. We were disappointed in the condition of the hotel and cleanliness of pool and room. We expected more for the price.
Stayed 2 nights in Oct 2023
Response from Manager on Nov 2, 2023
Hello Christopher,Thank you for choosing our hotel for your recent stay and for sharing your feedback. We're glad to hear that you enjoyed our convenient location. We apologize if the condition of the hotel and the cleanliness of the pool and room did not meet your expectations. We appreciate your input and will use it to improve our services.

6/10 Okay

Megan

Liked: Cleanliness
Disliked: Property conditions & facilities
Good location. Appreciate the complimentary breakfast. Some of the lights and plugs didnt work, but the room was otherwise fine.
Stayed 4 nights in Oct 2023
Response from Manager on Nov 1, 2023
Hello Megan, Thank you for choosing our hotel and taking the time to share your feedback. We're glad to hear that you enjoyed our convenient location and our complimentary breakfast. We apologize for any inconvenience caused by the lights and plugs. Our team will address the issue promptly to ensure a more comfortable stay for future guests.

8/10 Good

Daniel

Liked: Staff & service, amenities
Property was decent . Rooms was nice . Shower needed work and the sky deck need some up keep but over all not bad .
Stayed 1 night in Oct 2023
Response from Manager on Oct 31, 2023
Hello Daniel,Thank you for sharing your feedback with us. We're pleased to hear that you found our rooms to be nice. We appreciate your suggestions regarding the shower and sky deck, and we will take them into consideration for future improvements. We hope to have the chance to welcome you back in the future.

6/10 Okay

amanda

Traveled with family and small children, Traveled with family
Disliked: Amenities
Checked in late lady at front desk was extremely unfriendly pretty much if i needed towels or anything she said I would have to come get them. But price point I got what I paid for.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 29, 2023
Hello amanda,We apologize for any inconvenience caused during your stay. Our team strives to provide excellent service, please be assured that we will address your concerns with the staff. Thank you for your feedback.

10/10 Excellent

Scott

Liked: Cleanliness, amenities
Staff was very friendly and professional
Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello Scott,We're delighted to hear that our staff provided a friendly and professional service during your stay. Thank you for your kind feedback!

2/10 Terrible

Brandon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 24, 2023
Hello Brandon, We're sorry to hear that you had a negative experience with us. Please let us know more about what happened so we can address your concerns and improve our services.

6/10 Okay

Wesley

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on Oct 22, 2023
Hello Wesley,Thank you for your feedback. We appreciate your opinion and will take it into consideration for future improvements.

4/10 Poor

Michele

Stayed 1 night in Oct 2023
Response from Manager on Oct 21, 2023
Hello Michele,Thank you for your positive rating! We strive to provide exceptional service and look forward to welcoming you back in the future.

8/10 Good

Kevin

Stayed 3 nights in Oct 2023
Response from Manager on Nov 9, 2023
Hello Kevin,Thank you for sharing your feedback with us. We appreciate you taking the time to review your recent stay, and we apologize if your experience did not meet your expectations. We encourage you to reach out to our management team directly to discuss your concerns. We value your input and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Denise

Stayed 1 night in Oct 2023
Response from Manager on Oct 20, 2023
Hello Denise,Thank you for your incredibly generous rating! We are delighted to hear that you had such an exceptional experience at our hotel. We hope to welcome you back soon!

10/10 Excellent

Chelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Would definitely book again
Stayed 2 nights in Oct 2023
Response from Manager on Oct 17, 2023
Hi Chelsey,Thank you for the wonderful review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you again for choosing to be a guest with us. We look forward to your next stay.

6/10 Okay

shev

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great place to stay, though a bit pricey per night. First impressions it looked pretty clean except the bathroom handles and door were pretty disgusting. The room also has a horrible smell. It smells like mildew and old cigar smoke. Also need better pillows & more light.
Stayed 1 night in Oct 2023
Response from Manager on Oct 16, 2023
Hello shev, Thank you for your feedback. We apologize for the cleanliness issues you encountered and the unpleasant odor in your room. Rest assured, we will address these concerns with our housekeeping team. We appreciate your suggestions for better pillows and lighting and will take them into

10/10 Excellent

Joy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Your staff is amazing they work hard for this property they were there morning noon and night always friendly and helpful . They deserve raises!!
Stayed 2 nights in Oct 2023
Response from Manager on Oct 14, 2023
Hello Joy,Thank you for your kind words! We truly appreciate your recognition of our hardworking and friendly staff. They'll be thrilled to know their efforts made your stay enjoyable. We'll definitely take your suggestion of raises into consideration.

8/10 Good

Raquel

Liked: Cleanliness, staff & service, room comfort
Would stay here again
We are not picky and the room was clean, affordable, right on the main parkway, and provided breakfast. We had room 299 and it was a corner room with large window view of the Parkway and had huge potential! However, the room was lacking a few things that would have made it perfect - there was a large area that appeared a table should be, the light above that area didn’t work, the “closet” area didn’t have a rod, there wasn’t a dresser, there was not toilet paper holder, and the towel rod was missing. Despite those things, we would stay here again.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 14, 2023
Hello Raquel,Thank you for your feedback. We apologize for the inconvenience you experienced with the room amenities. We will make sure to address the issues you mentioned to make your future stay more comfortable. We hope to welcome you back soon.