Interior entrance

Reviews of Pigeon River Inn

2.5 out of 5
Pigeon River Inn
1931 Parkway, Pigeon Forge, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 1022 out of 1846 reviews" "
Rating 8 - Good. 573 out of 1846 reviews" "
Rating 6 - Okay. 158 out of 1846 reviews" "
Rating 4 - Poor. 58 out of 1846 reviews" "
Rating 2 - Terrible. 35 out of 1846 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lance

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was super clean and everyone was super nice. The only thing i would change is the coffee.
Stayed 3 nights in Apr 2024
Response from Carla on Apr 21, 2024
Thank you for your review. We are pleased you enjoyed your stay, and we take this opportunity to welcome you back on your next visit to Pigeon Forge.

10/10 Excellent

Patricia

Traveled with partner
Excellent service very nice rooms. Would highly recommend!
Stayed 2 nights in Apr 2024
Response from Carla on Apr 21, 2024
Thank you for your review. We are pleased you enjoyed your stay, and we take this opportunity to welcome you back on your next visit to Pigeon Forge.

4/10 Poor

Melanie

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The only good thing about this room was how clean it was. The website listed hot tub as an ammenity, but when we got there, there was not one for general use - only certain rooms had one available. The beds felt like a slab of bricks, and the toilet paper was single ply. We actually checked out at 9pm on the last night of our stay because of how uncomfortable the beds were.
Stayed 2 nights in Apr 2024
Response from Jay on Apr 22, 2024
Thank you, Melanie, for taking time and leave us your review. sorry for the miss understanding. We check on our side. We do not advertise hot tub in general area. The bed is Serta plush mattresses. sometimes it is personal preference. All the best for your future stay.

10/10 Excellent

willie

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Jay on Apr 22, 2024
thank you for taking time and leave us excellent rating! We appreciate your business and hope to see you again.

10/10 Excellent

Darlene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A very nice, clean, and convenient place to stay. Morning breakfast also very good.
Stayed 2 nights in Apr 2024
Response from Jay on Apr 18, 2024
Thanks for your review. We appreciate your feedback. and yours indicate you were satisfied with your stay here. Thanks again.

6/10 Okay

Justin

Traveled with family
Liked: Cleanliness, amenities
Overall, it was a good stay. We didn’t get a room with a balcony that was unfortunate, the pool is very tiny and our shower was extremely small. The breakfast, however, was very good. Very good selection and a very nice attendant. Overall hotel staff is professional and it was a good experience. Thank you!
Stayed 1 night in Apr 2024
Response from Carla on Apr 18, 2024
We are glad that for the most part you enjoyed your stay. We appreciate the feedback and promise to strive to improve the comfort of our facility.

8/10 Good

Samantha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I visit this area multiple times a year, and this was the first time I’ve stayed at this hotel. It was a pleasant stay. The hotel was clean, staff was friendly and no real issues experienced. My only complaint, which is no big deal, but the beds were harder than most. I’d noticed some other reviews stating that also, and found it to be the case for me also. I would stay again.
Stayed 2 nights in Apr 2024
Response from Chanice on Apr 17, 2024
We are glad that for the most part you enjoyed your stay. We appreciate the feedback and promise to strive to improve the comfort of our facility.

6/10 Okay

Robert

Traveled with group
Liked: Staff & service, property conditions & facilities
Lady keeping food available for breakfast was not doing her job. Three days I was there every morning I had to find her to let her know the coffee was empty. Also had to remind her of other food items needed. She had no personality and acted like you were bothering her to ask questions. Why isn't the coffee available after breakfast? Other motels I have stayed in have had coffee available all day and into the evening.
Stayed 3 nights in Apr 2024
Response from Chanice on Apr 17, 2024
We do apologize for the inconvenience this might have caused. We value our customers and are committed to providing the best service possible at all times. Our housekeeping department will look into the matter and we do hope that you will stay with us again and give us a second chance to make a first impression.

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay the room was clean beautiful reasonably priced definitely stay here again!!!
Stayed 2 nights in Apr 2024
Response from Jay on Apr 15, 2024
Thanks for your review. Glad to know you enjoyed your stay and we look forward to hosting you again.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very pleasant experience. I wish I’d had more time here!
Stayed 1 night in Apr 2024
Response from Jay on Apr 15, 2024
Thanks for your review. Glad to know you enjoyed your stay and we look forward to hosting you again.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The creek view is very nice!
Stayed 1 night in Apr 2024
Response from Jay on Apr 14, 2024
Thank you for your review. We appreciate you spending time with us and we are glad you enjoyed your stay. Happy travels.

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just off the main road, the lazy river was very relaxing and fun.
Stayed 1 night in Apr 2024
Response from Jay on Apr 19, 2024
Thank you for your review. We are pleased you enjoyed your stay, and we take this opportunity to welcome you back on your next visit to Pigeon Forge.

8/10 Good

Ebony, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Jay on Apr 14, 2024
Thank you Ebony for taking time and leave us high rating . we appreciate your feedback and hope to see you back in sooner time .

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Jay on Apr 15, 2024
Thanks for your review. We appreciate your feedback. and yours indicate you were satisfied with your stay here. Thanks again.

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean breakfast was really good and the bed was comfortable with plenty of pillows
Stayed 2 nights in Apr 2024
Response from Carla on Apr 12, 2024
Thank you, Jeannie, for such a kind and detailed review! We are so happy to hear that you were pleased with your stay and even more that you will be back to stay with us again!

10/10 Excellent

Jeannie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this one because the one I usually stay at was already full. My daughter lives in the area so we visit often. This is my new go-to Hotel when I'm in Pigeon Forge now. The hotel was very clean and our room was absolutely spotless, even the bathroom was spic and span. All of the staff that I spoke with was very nice. The breakfast has a nice selection. The parking lot is a little small, BUT there is also parking in the back in a small garage. That's where we parked every night. I was very please with our stay and will be back!!
Stayed 3 nights in Apr 2024
Response from Jennifer on Apr 11, 2024
Thank you, Jeannie, for such a kind and detailed review! We are so happy to hear that you were pleased with your stay and even more that you will be back to stay with us again!

10/10 Excellent

Zaida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend this place
Stayed 2 nights in Mar 2024
Response from Jay on Apr 10, 2024
Thanks for your review. We're glad to know you were pleased with the level of service your received, so much that you would recommend us. Thanks again, and we look forward to hosting you again.

8/10 Good

Vicki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good.
Stayed 2 nights in Apr 2024
Response from Jay on Apr 9, 2024
Thanks for your review. We are glad we were able to make your stay a comfortable one. We look forward to seeing you again soon.

10/10 Excellent

Angel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything, customers service was outstanding in every one of the ares, simplicity the best!
Stayed 3 nights in Mar 2024
Response from Jay on Apr 9, 2024
Thanks for your review. Glad to know you enjoyed your stay and we look forward to hosting you again.

10/10 Excellent

Richard

Loved the outdoor pool. Outdoor seating by the babbling brook.
Stayed 1 night in Apr 2024
Response from Jay on Apr 8, 2024
Thanks for a great review. So glad you were pleased with your stay at our facility, and we look forward to having you back again. Happy travels.

8/10 Good

Daisy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, room was good with balcony and view of the river. Quite till about 8pm till 12am, then you heard slamming doors loud talking, running showers and people going back and forth in the room beside or over your head.
Stayed 2 nights in Mar 2024
Response from Jennifer on Apr 8, 2024
Thank you for taking the time to let us know about your stay. We are sorry for the noise that you had to deal with, hopefully you spoke to someone at the front desk to try to take care of the issue. We hope to see you again soon.

4/10 Poor

Glenna

No hot water! We couldn't take a bath or shower due to the fact that we had no hot water. That is a major factor when staying in a hotel.
Stayed 1 night in Apr 2024
Response from Jennifer on Apr 8, 2024
Thank you for taking the time to leave us a review. We apologize for the inconvenience, but we were not aware of any issues with the hot water during your overnight stay with us. We wish you all the best in your future travels.

10/10 Excellent

Delfina, Forest Hills

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and located close to attractions. Lots of parking out back. The room was a suite and perfect for our stay with our three young grandsons!!
Stayed 1 night in Apr 2024
Response from Jay on Apr 7, 2024
Thanks for your review. Glad to know you enjoyed your stay and we look forward to hosting you again.

10/10 Excellent

Tara

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were here April 1st - April 4th . We were happy with everything at this hotel. Great room, very clean, great location to everything, staff very friendly and hot breakfast. Definitely will stay again if we go back to Pigeon Forge .
Stayed 3 nights in Apr 2024
Response from Jay on Apr 6, 2024
Thanks for a great review. So glad you were pleased with your stay at our facility, and we look forward to having you back again. Happy travels.

6/10 Okay

Shannon

Traveled with group, Traveled with family
Liked: Amenities
I liked the location. The lady that worked in the kitchen was not friendly at all. We were leaving for the airport and asked if we could have some juice . It was 6:54am. She said no I don’t open until 7:00. Six minutes really?????? Every morning she was not very happy and not very kind😩
Stayed 3 nights in Mar 2024
Response from dt on Apr 6, 2024
Hi, thank you for taking time to leave a review, I am so sorry for the inconvenience of not beig able to grab cup juice with your extremely busy schedule to get to the airport, yes its true breakfast does open at 7am, management has talked to staff in breakfast area , please next time if staying with us and we hope you do, come see the front desk to see if we can accommodate a simple request like a cup juice much quicker, we do hope other than that you enjoyed your stay with us. Thank you

10/10 Excellent

alton, Sevierville

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, clean, affordable
Stayed 3 nights in Apr 2024
Response from Jay on Apr 5, 2024
Thank you for your review. Your feedback means a lot, and yours indicate that you were pleased with our hospitality and facility, resulting in your great stay. We look forward to having you back.

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jay on Apr 6, 2024
Thanks for a five-star review. We really enjoyed hosting you and look forward to having you back again.

10/10 Excellent

Michael

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Affordable, clean, and convenient
Stayed 2 nights in Mar 2024
Response from SG on Apr 5, 2024
Michael, Thank you for leaving a positive review and a high rating for your stay at Pigeon River Inn! We appreciate hearing from you! Please remember us when planning your next trip to the Smoky Mountains!

10/10 Excellent

PAT

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very quiet.Room was large and clean.
Stayed 3 nights in Apr 2024
Response from Carla on Apr 4, 2024
Thanks for a great review. We do our best to make your stay a satisfying one, and we are glad you enjoyed it. Looking forward to your next visit.

10/10 Excellent

Sheketa

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing from check in/out. Someone always on site and the location to have access to all the activities and dining options
Stayed 2 nights in Apr 2024
Response from Carla on Apr 4, 2024
Thanks for a great review. We do our best to make your stay a satisfying one, and we are glad you enjoyed it. Looking forward to your next visit.

6/10 Okay

Shannon

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Nice breakfast
Stayed 1 night in Apr 2024
Response from Carla on Apr 4, 2024
Thanks for a great review. We do our best to make your stay a satisfying one, and we are glad you enjoyed it. Looking forward to your next visit.

8/10 Good

Tricia

Stayed 1 night in Apr 2024
Response from Jay on Apr 22, 2024
Thank you for your review. We are pleased you enjoyed your stay, and we take this opportunity to welcome you back on your next visit to Pigeon Forge.

8/10 Good

Betty

Traveled with family
Liked: Amenities, property conditions & facilities
Everything was great. The only complaint I had was the mattress in our room was completely worn out and needed replaced. One side sagged badly where people, I assume, had sat on the side of the bed.
Stayed 4 nights in Mar 2024
Response from Jay on Apr 1, 2024
Thanks for your feedback. We have noted your concerns and will address accordingly. Nevertheless, we are glad we were able to make your stay a satisfying experience. Thanks again.

8/10 Good

Siddharth

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Overall very good place to stay. Breakfast menu could be slightly better. Room smelled of food, when we arrived.
Stayed 2 nights in Mar 2024
Response from Jay on Mar 31, 2024
Thank you for your review. Whilst we noted you gave us a 4 out of 5 rating, your concerns will be addressed. Glad you were nonetheless satisfied with your stay, and we wish you the best in your future travels.

8/10 Good

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Carla on Apr 1, 2024
Thanks for a great review. We do our best to make your stay a satisfying one, and we are glad you enjoyed it. Looking forward to your next visit.

10/10 Excellent

Brenda

Traveled with family
Our new favorite place to stay. Much less expensive than many but clean and friendly staff. Quiet. Great location.
Stayed 4 nights in Mar 2024
Response from Jay on Mar 29, 2024
Thanks for a great review. Always a pleasure to have you, and we look forward to your next visit. Thanks again.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jay on Mar 30, 2024
Thanks for your review. Glad to know you had a great experience here, and we look forward to having you back again.

10/10 Excellent

Jason, Cookeville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Carla on Mar 30, 2024
Thanks for a great review. Always a pleasure to have you, and we look forward to your next visit. Thanks again.

6/10 Okay

Tom, Wadsworth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Carla on Mar 29, 2024
Thank you for taking time and leave us your review! We appreciate your feedback..

10/10 Excellent

Jeffery

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet hotel and good location
Stayed 3 nights in Mar 2024
Response from Carla on Mar 29, 2024
hank you for your feedback. We are glad we made your stay a comfortable one and look forward to having you back again.

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at pigeon river inn. The building is a bit outdated but very clean. Breakfast was good, and the staff were nice. My only complaint would be the beds- they could be a little better. Overall our stay was good!
Stayed 4 nights in Mar 2024
Response from Carla on Mar 29, 2024
Thank you for taking time and leave us your review ! We appreciate your feedback and we have pass your comments to our department . We are glad that your like our room and our convenient location and hope to see you back soon .

10/10 Excellent

John D

Stayed 1 night in Mar 2024
Response from Carla on Apr 17, 2024
Thanks for your review. We appreciate your feedback. and yours indicate you were satisfied with your stay here. Thanks again.

10/10 Excellent

Kathryn

Stayed 1 night in Mar 2024
Response from Carla on Apr 17, 2024
Thanks for your review. We appreciate your feedback. and yours indicate you were satisfied with your stay here. Thanks again.

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
The location is great - close to all the places we wanted to go and easy to access with convenient parking. This is not a luxury hotel, but it is very clean, nicely decorated and more than expected for the price. Our room was on the river side in the middle of the hallway, and it was very quiet. Bed and pillows were comfortable. The breakfast was adequate. Staff were all pleasant and helpful. Would stay here again.
Stayed 2 nights in Mar 2024
Response from Carla on Mar 27, 2024
Joyce, thank you very much for rating your stay with us with the highest score! We appreciate hearing from you and are happy that you enjoyed your time with us. Please remember us when planning your next trip to Pigeon Forge.

10/10 Excellent

CLARENCE

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean very good breakfast. Great staff and super close to everything
Stayed 3 nights in Mar 2024
Response from Jay on Mar 26, 2024
Thank you for taking time and leave us excellent rating! We apricate your positive feedback, we hope to see you back in sooner time.

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed our stay during our first trip to Pigeon Forge. Convenient to everything, clean and very quiet!
Stayed 2 nights in Mar 2024
Response from Jay on Mar 25, 2024
Thank you for taking time and leave us excellent rating! We apricate your positive feedback, we hope to see you back in sooner time.

10/10 Excellent

Chris

Stayed 1 night in Mar 2024
Response from Jay on Apr 14, 2024
Thanks for a great review. So glad you enjoyed your stay, and we look forward to hosting you again.

8/10 Good

Chris

Stayed 2 nights in Mar 2024
Response from Jay on Apr 14, 2024
Thanks for your review. We are pleased to know that you enjoyed your stay, and we look forward to having you back again.

8/10 Good

HEATHER

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very nice and the staff was very friendly. The property being just on the outskirts it was easy getting in and out of the parking lot. The room we had looks like it was renovated, very nice and comfortable. The only thing I would say was unsafe about our room was there was a hole cut out under the sink area with wires exposed. Any child could get under there and reach those wires and pull on them.
Stayed 2 nights in Mar 2024
Response from Jay on Mar 24, 2024
Thanks for your review. We appreciate your feedback, and the issues you noted have since been addressed. Glad you had a comfortable stay.

10/10 Excellent

Ryan

Stayed 1 night in Mar 2024
Response from CARLA on Apr 13, 2024
Thanks for your review. We're glad to know you were pleased with the level of service your received, so much that you would recommend us. Thanks again, and we look forward to hosting you again.