Ratings based on 43 Verified Reviews
They paid and stayed. We double-checked.
2.6 Room cleanliness
2.5 Service & staff
2.6 Room comfort
2.3 Hotel condition
They paid and stayed.
by A verified traveler
DisappointingPosted Dec 4, 2014
Pros: Hot water
Location: Pigeon Forge, Tennessee
Sheets were not changed our entire stay I know because there was a hole in the fitted sheet and one in the comforter. I will be more careful with my next reservation! We had stayed at other hotels in the area and was not prepared for what we booked this time.
by A verified traveler
so soPosted Oct 14, 2014
Cons: renovate and keep clean
Location: location was good, titanic, wonder works hard rock cafe and opry just across the road
I booked a non smoking room, opened door smelt of cigarettes, room was dirty, fitted sheet was not tucked , very much needed renovating.. I arrived around mid night so stayed. next day complained to management and they did change my room. This room was painted and cleaner so I was ok with this one. Next day left note asking for extra towels and wash clothes and extra sugar pack for coffee but recieved none. Was told probably could not read english, but they left an envelope asking for tips. If you stay might want to view room first. The bad room was 2nd floor in rear, so ask for 1st floor in front. Or ask when renovated.
by A verified travelerfrom Knoxville
Reeked of smoke.Posted Jun 23, 2014
No toilet paper. Holes in walls and sheets. Male desk clerk was a psycho. (Female was very sweet.)
by Mrs. Bfrom Ohio
Now way this is a 2 star hotelPosted May 27, 2014
Cons: I would take it off the list of approved hotels if I were expedia. Lots of repairs would need to be made and maybe security.
Location: tons of stuff to do near by. Location is pretty good, but the hotel itself is not good.
This hotel was terrible. First thing I noticed when we pulled up is they were advertising the rooms for 26 a night, and I had booked through expedia hot deals for 116 for 2 nights (supposedly a huge savings). When we went in room there were stains all over the carpet. The top of the fridge was stained and dirty The light was broken and only had one light that worked. The bathroom ceiling tiles were falling in and the metal ceiling was broken and hanging. The shower handle was broken off and hard to turn water on. No plug to take a bath either. Outside our room the roof had a big hole and it looks like it has been that way for awhile, they just tried to cover it with a tarp. I went to call the front desk and the phone had no phone cord to plug into the wall, it was just the phone sitting there. This place was a mess! The other huge concern was they appear to have "residents". there were always a group of people hanging out right by our room. They had a bench set up right outside our window and i am pretty sure they lived there. They watched us everytime we came especially when we carried our bags in. Very uncomfortable. Then the upstairs residents had lots of visitors, we are pretty sure they were dealing drugs out of that room. Strange smells wafting down and the cars wouldn't park, they would just jump out one would run up and then a min. later run back down and leave. It was scary and terrible. Honestly the worst hotel we have ever stayed in.
for Everyoneby kittyfrom candler,nc
This was for black Friday in GatlinburgPosted Dec 6, 2013
This hotel was good for the price we paid. The staff was nice
by Gingerfrom Tennessee
I would not recommend to ANYONE!Posted Dec 1, 2013
Cons: NEW OWNERS AND MANAGEMENT
This was the most disgusting place! I booked 2 side by side rooms so that my kids would have their own beds. Thank god I did because when we got in the rooms and went to leave the door knob came off of one of the doors and we could only leave by going through the other room. The light did not work in one of the bathrooms and there were 2 bars of used OLD soap still in the shower. It was obvious that the room had not been cleaned because there was also paperwork another guest had left with tickets to the Hatfield and McCoy Dinner show dated 9/06/2013, that person's bank slip, and information on getting married. AND THIS IS THE END OF NOVEMBER PEOPLE! That night when my daughter went to lay down she uncovered the pillow to find a clump of blonde hair on the pillow. Thank god I have a bad habit of packing blankets and pillows because they were definitely not sleeping on that. I have sent an email to the hotel and I did tell the lady that was at the desk when we left, her only response was "That's ok", as I handed her the door knob and the papers from the previous guess from almost 3 MONTHS PRIOR! I highly recommend staying in your car before staying here!
Recommendedby A verified traveler
Good locationPosted Oct 22, 2013 on Hotels.com
Room not very clean bad oder
by Ameliafrom Indiana
Too Gross for ComfortPosted Sep 6, 2013
Pros: NOTHING! Not even the folks that lived there, so creepy being starred at.
Cons: EVERYTHING & kick the residents out, or tell people up arrival they are there.
Location: Prime location & could be sold out every night if it were clean & well maintained.
We discovered A HOCKER in the sink. We decided to leave it, & see how long it took to clean it up. We were there 4 days & no one washed out the sink. We asked for a nonsmoking room & it stunk so bad our car & luggage reeked. That's just the tip of the iceberg, had to get clean sheets at 11:00pm just to sleep, toliet seat kept falling off it didn't fit, carpet so sticky you had to wear shoes always. We could go on & on. We'll never go back there even for free.
for Familiesby DON
Posted Aug 16, 2013 on Hotels.com
Recommendedby A verified travelerfrom PIN OAK PARKWAY INN
Posted Jul 23, 2013 on Hotels.com
Terrible. Microwave can only hold 1 cup in it and coffee maker only makes one cup of coffee. Pool was big enough for a few people standing, there would be no swimming at all in it and you would feel uncomfortable if anyone else was in it.