Ratings based on 85 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.2 Hotel condition
They paid and stayed.
by A verified traveler from Cincinnati
Good LocationPosted Aug 14, 2014
Pros: Non Smoking Rooms.
Location: Close to the center of Gatlinburg.
I read the other reviews first and knew what I was getting into. Staff was nice.
for Personal Eventby Regina from Texas
Next door to convention center but very oldPosted May 28, 2014 on Hotels.com
First of all, employee of hotel called me one week before our trip to say that we did not have a room. I had made reservations nine months prior for a Memorial Day weekend convention. They decided at the last minute to not honor Hotels.com reservations. I called hotels.com to reconfirm reservation and went on in. They couldn't find me in computer but had an emergency room which they gave us. Full size beds when we weresposed to have king size. Very old hotel with not even a luggage rack in our room for suitcase. Old beds with old thin linens. Everything was fairly clean but rusty sink drains can't be cleaned. Won't stay here again. 2 luggage carts/1 that wouldn't roll and 1 with a flat. Big clunky tv without HDTV.
for Everyoneby carrie from kentucky
Hotel was downtown gatlinburgPosted May 24, 2014
Pros: I loved the location was right downtown. We could walk to everything.
Cons: Just that there should be someone in office at all times.
Location: Location downtown, we walked to great restaurants, walked through stores,mazes, played games.
The hotel was clean, staff nice, but the pool wasn't ready so we couldn't use and when we went to check out Monday morning office was locked up . There was no place to put room keys.
for Everyoneby Kay from Ga
right in townPosted May 11, 2014
Pros: Very clean room. Right in town.
Cons: Public areas in disrepair and dirty.
Location: Right in the center of Gatlinburg. Within walking distance of any store or restaurant.
Wasn't exactly what the pictures depicted. I was a little let down. Older hotel with new updates and fixtures. The public areas leave a lot to be desired. The room was extremely clean .
for Personal Eventby A verified traveler
closer to the convention center than we thoughtPosted Apr 1, 2014 on Hotels.com
We were there for a weekend event at the convention center. Hotels.com said it was 1/4 mile away. It was actually right next door. Front desk was friendly and helpful. Parking was cramped. And the breakfast wasn't what we are use to expecting. But the Room was clean and the price was good and location was perfect for us.
for Everyoneby Jennifer from Versailles, KY
Great locationPosted Mar 31, 2014
Cons: Room needed to be updated, parking was a little tight
Our room was not updated. It was clean and staff was friendly. The location was great so for the price you can't beat it. Our room did not look like pictures online so be prepared. It was in desperate need of updating but for the price it was worth it, we don't spend much time in our room anyway.
for Everyoneby Heather/Daniel from Tennessee
Location, location, location!Posted Mar 25, 2014
Pros: The location and everyone was very helpful and friendly.
Cons: New bedding
Location: Its close to the convention center, Old Smokey Moonshine, Ripleys 3 d theater, Ripleys Belive it or Not, Sugarland, Bubba Gump Shrimp, Dick's,
This hotel really has a great location. You can walk to all the popular attractions in just a few minutes. Its close to the convention center, Old Smokey Moonshine, Ripleys, Sugarland and many, many more. Rooms have been updated and clean. Bed covers need to be updated but clean.
for Everyoneby Don from London, Ohio
Good location.Posted Mar 17, 2014
Pros: Location and walk out patios also very comfortable bed.
Location: Very convenient to all shops and close to exit to the mountains.
Very friendly service and clean and safe rooms. Location is excellent to all things to do. Has elevator and parking is small though.
for Everyoneby tony from nashville TN
Great locations! Nice people wonderful stayPosted Mar 4, 2014
Enjoyed the stay everything was great! Have recommended the place already
for Everyoneby natalie from tn
CLose to everythingPosted Mar 4, 2014
Easy check-in. Quiet and clean. Only negative was there was no ice machine on the floor and the drink machine did not work.