Ratings based on 2,016 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
86% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Bat Cave, NC

Hotel is close to everything, but needs updated!!!

Posted Jan 26, 2015
Pros: The staff.
Cons: Everything but the staff!
Location: It is in a great location!
The hotel is in poor condition and needs a major overhaul. The beds cause severe back pain, and the decor looks like it hasn't been updated since the early 1980s. I would not stay there again and would never recommend it to family or friends!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Florida

Hotel on River

Posted Jan 20, 2015
Pros: Likes the parking which was indoors and right in front of our room.
Cons: Just have the restaurant open when they say it is supposed to be .
Location: There was plenty to do one block over from the hotel !
Overall it was nice, however the restaurant closed too early and was not open for breakfast one day we were there .
Comment from Hotel Management
Jan 27, 2015 by WestgateCustomerCare, Hotel Management
Thank you for your review. We are happy to hear that you enjoyed your stay at the River Terrace Resort and Convention Center. Your feedback on the restaurant hours of operation will be shared with our team for further review as we are always looking for ways to heighten guests’ satisfaction. Thank you again for choosing to stay at the River Terrace Resort and Convention Center – we hope to see you again soon! Sincerely, Anja
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Louisiana

Clean hotel. Walking distance to main city strip.

Posted Jan 19, 2015
Older facility. But very clean and kept up. Within walking distance to everything on the main strip in Gatlinburg... Restraunts, shops, moonshine distilleries, & entertainment. On the same road as Aquarium. Great place to let loose on the town.
Comment from Hotel Management
Jan 27, 2015 by WestgateCustomerCare, Hotel Management
Thank you for choosing to visit the River Terrace Resort and Convention Center. We are so glad that you enjoyed our location and our close proximity to the local attractions. It is true that some of our resort is starting to show some age, as all things do, but we are pleased to say that renovations will begin shortly. We would love for you to join us again the next time you are in the Gatlinburg area! Sincerely, Anja
2 out of 5
by A verified traveler

Posted Jan 13, 2015
The first room we were put in was frigid cold and the second one was pretty cold even with a fireplace on, luckily we didn't stay in the room much.. The staff was friendly but didn't act like they knew what they could do bc it was so cold.
Comment from Hotel Management
Jan 20, 2015 by WestgateCustomerCare, Hotel Management
We appreciate your comments. Providing our guest with a relaxing stay is very important to us. We regret that you had issues with your unit being so cold. This is something we don't usually experience and we will certainly share it with our maintenance. We hope that this issue does not prevent you from visiting us again. Allie
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Memphis, TN

Nice hotel, friendly staff.

Posted Jan 8, 2015
Would stay at again. Only issues were blinds didn't want to work correctly and shower curtain was difficult to use, kept falling. Could use a little updating. Walking distance to most attractions, friendly staff and room was always clean. Nice price and good view. Would recommend to family and friends.
Comment from Hotel Management
Jan 20, 2015 by WestgateCustomerCare, Hotel Management
Thank you for taking a moment to review Westgate River Terrace. Whenever an issue occurs we advise our guests to contact front desk. Our staff is there to assist you with any issues you might be experiencing in a timely manner. We appreciate your comments and assure you we are currently working on updating this property. Hopefully, you will be able to come back and visit us again very soon. Allie
5 out of 5
Recommended
for Families
by A verified traveler

Weekend Getaway

Posted Jan 6, 2015
Pros: Location. Balcony overlooking the creek below. Nice size room.
Cons: Soundproof it for a nap with the band across the street playing music...
Location: Easy access to Main Street. Walking distance to every shop and restaurant you need in Gatlinburg.
Beautiful setting with creek outside the balcony. Really nice place to stay. I will stay there again.
Comment from Hotel Management
Jan 20, 2015 by WestgateCustomerCare, Hotel Management
Thank you for your review. It's great to know you enjoyed our resort. Providing our guest with a memorable stay is top priority. It's our pleasure to have you visit and we look forward to your return. Allie
3 out of 5
by A verified travelerfrom Tampa

Do not stay here

Posted Jan 5, 2015
Very very loud and dirty rooms. Walls between rooms are paper thin and rooms are absolutely outdated and dirty. We had bugs in our room and all in the shower. Seriously, do not ever stay here! Spend your money wisely and stay elsewhere.
Comment from Hotel Management
Jan 20, 2015 by WestgateCustomerCare, Hotel Management
Thank you for your feedback. We are sorry that you experienced issues with the noise level cleanliness of your villa. We have made note of each one of your housekeeping and maintenance concerns and will address them directly with the resort. We do hope that you will visit us again and give us another opportunity to provide you with a relaxing stay. Allie
2 out of 5
by A verified travelerfrom Florida

close to main street

Posted Jan 4, 2015
Pros: location
Cons: urgent need to redo the roomsfurniture, beds and carpets in the building we were staying in (building 7)
Location: Gatlinburg
our original rooms were not accessible by our car due to slippery resurfaced road leading to that building , wonderful staff got us another room in an older building , The rooms were not comfortable specially their old uncomfortable mattresses, even found a dead bed bug between bed spread and the blanket must have been treated the rooms recently.,
Comment from Hotel Management
Jan 20, 2015 by WestgateCustomerCare, Hotel Management
Thank you for sharing your experience with us. Customer satisfaction is top priority and it pleases us that our staff was able to accommodate your needs. This particular property is currently undergoing renovations to ensure we are providing our guest with the best accommodations possible. We apologized if you experienced issues with your mattresses and hope you give us another chance to exceed your expectations. Allie
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 4, 2015
Pros: -location -spacious room -friendly staff -LOCATION
Cons: -dated rooms
Location: All things on the Gatlinburg "Strip." Location cannot be beat.
3rd visit to Gatlinburg. We learn more each time about how to best do it, where to stay, etc. Check-in. Late arrival to the hotel. Check-in ladies were VERY friendly and helpful, and even upgraded us from a single king up a few flights of stairs to a double queen with an elevator for no charge (had many bags and did NOT look forward to schlepping them up STAIRS after a long drive from Florida). The room. Room is very spacious, though a bit dated. Had a nice balcony that afforded a nice mountain and city view. One sink for the shower room, one outside. Showerhead could stand to be updated. The location. Location cannot be beat for the attractions. Located on the river at Ripley's Aquarium, you are within easy walking to almost anywhere you would want to be. Though the room was a bit dated, the friendly staff and awesome LOCATION made this hotel a great value. It will be hard to stay elsewhere next time I visit Gatlinburg.
Comment from Hotel Management
Jan 19, 2015 by WestgateCustomerCare, Hotel Management
Thank you for your review. We are glad you had a wonderful time with us. We are definitely working on making Westgate River Terrace the place to stay in downtown Gatlinburg. We hope to see you again soon. Allie
3 out of 5
Recommended
for Everyone
by A verified travelerfrom ohio

Posted Jan 4, 2015
Not a bad place to stay... a little dated but comfortable bed nice view and within walking distance to everything