Ratings based on 2,064 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
86% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Atlanta, Ga

Nice location!

Posted Mar 27, 2015
Pros: Location
Cons: Ice machines not working, The couch in our room was caving in.
Nice location. We were in building 6, and it was perfect to look out over gatlinburg.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom louisville,ky

Not bad for the price I paid

Posted Mar 27, 2015
The place was a little dated its not a bad place but It wouldn't be my first choice for a place to stay
3 out of 5
by A verified traveler

Decent Hotel for the price range. Good location

Posted Mar 25, 2015
Pros: Location, decent price
Cons: Dated rooms, earlier check in times
Booked online about 2 weeks in advance, upon arrival they said that check in time is 4 pm and they hadn't cleaned our room yet. Was more than a bit disappointed by this as they didn't seem to be anywhere close to capacity or particularly busy. An elderly couple checking in nearby with no reservation was immediately given a clean room. We had driven 5 hours that day so I was looking forward to being able to get into our room to relax a bit before walking around. Once we got our room it was pretty decent, the buildings are rather dated and the bed sheets although clean were rather worn. The office staff were decently polite if slightly unprofessional (when checking out we were asked "What room was you in?"). Overall it was a decent stay, the main appeal of it was the location, well within easy walk to several restaurants and main attractions on the strip. In the future I will probably book something in nearby pigeon forge as the hotels appeared much more modern
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Athens, GA

Great place

Posted Mar 22, 2015
Close walking distance to shops and restaurants. Nice, friendly, clean.. only minor issue was wish the room had extra pillows. Can't wait to stay there again!! We'll be back and recommend!
Comment from Hotel Management
Mar 24, 2015 by westgate_customercare, Hotel Management
Thank you so much for choosing Westgate River Terrace Resort. We’re beyond thrilled you enjoyed our location as well as our rooms. We look forward to seeing you again soon! Sincerely, Idalise
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Cincinnati OH

Great Location

Posted Mar 21, 2015
Pros: Location. Right downtown Gatlinburg but off the main strip so it was easy to get in and out of the hotel if you where coming and going.
Cons: It was a little worn. The hot water in the shower came and went. The hotel had a weird smell.
This hotel was in a nice spot. It was great being right downtown. The hotel itself is a little worn down but it's not terrible. You get what you pay for and for that it was a steal.
Comment from Hotel Management
Mar 24, 2015 by Westgate_customercare, Hotel Management
Thank you so much for your review. It’s great you enjoyed our convenient location and found value to your stay. We look forward to seeing you again soon! Sincerely, Lissy
4 out of 5
Recommended
for Couples
by A verified traveler

Updated rooms, nice view...

Posted Mar 16, 2015
They seemed to be going through and renovating/updating the rooms while we were there, so don't let the reviews mentioning those things dissuade you. Our room was very pleasant, with quaint new furniture and TV. The balcony was a nice addition and had a good view of Gatlinburg. It was in great walking distance to downtown; we only drove once during our stay, to go for a hike. On the negative side, our room was not cleaned the second day we were there, although we did receive new towels in a bag outside the door. I really wished there was a lobby to get free coffee all day, that would have been nice. Maybe take out the woman peddling time shares and replace her with a coffee machine. Overall though, especially for the price, it was a great deal!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Winston Salem, NC

The views were good and it was a pleasant area.

Posted Mar 13, 2015
Pros: The views and location
Cons: Softer beds. More pillows
Location: Close to downtown. You can walk to downtown easily from the hotel.
It was a clean hotel close to downtown area. Good views of the river and mountains. The bed was too hard and not very comfortable.
Comment from Hotel Management
Mar 20, 2015 by westgate_customercare, Hotel Management
Thank you so much for sharing your feedback. It’s fantastic to hear you enjoyed the views and convenient location. We’re sorry to hear that you had issues with the bed. We hope you allow us another opportunity to exceed you expectations in the future. Sincerely, Idalise
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NC

Great location, spacious room.

Posted Mar 12, 2015
Stayed in a king river side room. Affordable. Great location. Huge room overlooking the river. Walked to everything. Good room for the price.
Comment from Hotel Management
Mar 24, 2015 by westgate_customercare, Hotel Management
It’s great to hear you found value in your stay and you enjoyed everything our resort has to offer. We hope you come back and visit us again soon! Sincerely, Idalise
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location.

Posted Mar 11, 2015
Love the location and amenities but how thin the walls were was un-nerving.
Comment from Hotel Management
Mar 24, 2015 by Westgate_customercare, Hotel Management
Thank you so much for your review. We’re glad you enjoyed our location as well as our amenities. We’re sorry if you encountered disturbance throughout your stay. Please come back and visit us again soon! Sincerely, Idalise
2 out of 5
by A verified travelerfrom Auburn, Al

No cameras with roaming thiefs

Posted Mar 11, 2015
Our car was broken into and when I called front desk they had no cameras. Another thing most of the things advertised on web sites is a culmination of all properties owned by same company. The price and location are good and if we weren't expecting all the things promised by website it wouldn't have been so disappointing.
Comment from Hotel Management
Mar 17, 2015 by westgate_customercare, Hotel Management
Thank you so much for your feedback. We regret to hear for the issues you experienced. We certainly advise our guests to file a police report as well as a report with security at our resort. Our resort appreciates your feedback, as we are always looking for opportunities to address any areas of improvement and growth opportunities. We hope you allow us the opportunity to exceed you expectations in the future. Sincerely, Idalise