We were able to book the property and check in approximately 45 minutes later after our first place from another company fell thru. It was a great price for the condo and had everything we needed for the week we were there. The bed was comfortable, the shower was huge and it was very quiet. There was an indoor heated pool and hot tub but we never made it. It is located right off the parkway so very convenient to all the food, shopping, and downtown Gatlinburg.