Indoor pool, seasonal outdoor pool, pool umbrellas

Reviews of RiverStone Condo Resort & Spa

4 out of 5
RiverStone Condo Resort & Spa
212 Dollywood Ln, Pigeon Forge, TN

Reviews

9.4

Exceptional

Rating 10 - Excellent. 750 out of 1021 reviews" "
Rating 8 - Good. 188 out of 1021 reviews" "
Rating 6 - Okay. 45 out of 1021 reviews" "
Rating 4 - Poor. 24 out of 1021 reviews" "
Rating 2 - Terrible. 14 out of 1021 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and nicely decorated
Stayed 3 nights in Mar 2024

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Riverstone was amazing. The best part about it is this inflated bounce pillow they had. The unit and facilities were super clean and had everything we needed. I had originally thought they had overcharged me quite a bit. It turned out their invoice is a bit odd. They include taxes in the daily rates and line items and then at the end list the tax again even though it was added in already. I double checked my credit card and it looks like I was charged a few dollars more than I was expecting but not the large amount I had originally thought.
Stayed 3 nights in Mar 2024
Response from Management on Mar 27, 2024
Laura, Thank you for your kind words and your review. We hope to have you as our guest in the future when travels bring you back to the area. Have a wonderful day!

8/10 Good

Shannon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. My only concern is the possible future injuries at the indoor pool. When the tile floor around the pool is wet, which would be quite often, it is extremely slippery. My daughter was walking on it slipped and fell on her back and hit her head. Luckily she had her hair in a ponytail so her head did not hit the floor hard. The next day my nephew slipped and fell in a similar way. Luckily they were both fine.
Stayed 2 nights in Mar 2024
Response from Management on Mar 27, 2024
Shannon, Thank you for your kind words and your review. We hope to have you as our guest in the future when travels bring you back to the area. Have a wonderful day!

4/10 Poor

Amy

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Our room was infested with cockroaches. We had to be moved to a whole new building. It was uncomfortable knowing no matter how much we kept our things zipped up and off the floor we could easily still have some make it into our luggage. I will not be staying here again. Due to the nature of actual residents living in neighboring rooms, there is no way of getting the infestation under control. Would not recommend staying here. The staff was very kind over a circumstance they did not have control over and did move us to a new building.
Stayed 2 nights in Mar 2024

10/10 Excellent

Patti

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous
Stayed 2 nights in Mar 2024
Response from Management on Mar 24, 2024
Thank you for the review. We 're delighted to hear that you enjoyed your stay! We look forward to welcoming you back again soon.

10/10 Excellent

Lori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and very clean. Close to entertainment, yet quiet and nestled away.
Stayed 4 nights in Mar 2024
Response from Management on Mar 24, 2024
Thank you for the review. We 're delighted to hear that you enjoyed your stay! We look forward to welcoming you back again soon.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Management on Mar 24, 2024
Mary, Your feedback is much appreciated and helps our team improve. You're welcome to come again anytime.

4/10 Poor

Heather, Greer

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Management on Mar 24, 2024
Heather, Your feedback is much appreciated and helps our team improve. You're welcome to come again anytime.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
We thoroughly enjoyed our stay. The staff were very pleasant and the location was great. The condo was very clean and we enjoyed the balcony on our unit. We would certainly book again.
Stayed 3 nights in Mar 2024
Response from Management on Mar 24, 2024
Thank you for the review. We 're delighted to hear that you enjoyed your stay! We look forward to welcoming you back again soon.

10/10 Excellent

Sherrell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and myself will be back . We enjoyed our stay
Stayed 6 nights in Mar 2024
Response from Management on Mar 24, 2024
Thank you for the review. We 're delighted to hear that you enjoyed your stay! We look forward to welcoming you back again soon.

10/10 Excellent

Belinda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and offered every amenity my family needed. The 24-7 pool access and hot tub were a delight and the accommodations were perfect! We will definitely be staying here again.
Stayed 3 nights in Mar 2024
Response from Management on Mar 22, 2024
Belinda, Thank you for your kind words and your review. We hope to have you as our guest in the future when travels bring you back to the area. Have a wonderful day!

10/10 Excellent

Chellsie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing!
Stayed 3 nights in Mar 2024
Response from Management on Mar 22, 2024
Chellsie, Thank you for your kind words and your review. We hope to have you as our guest in the future when travels bring you back to the area. Have a wonderful day!

10/10 Excellent

Diana

Traveled with family
Liked: Amenities
Melissa made us feel welcome from the very beginning and everything else was wonderful after that. Thank you
Stayed 3 nights in Mar 2024
Response from Management on Mar 24, 2024
Thank you for the review. We 're delighted to hear that you enjoyed your stay! We look forward to welcoming you back again soon.

10/10 Excellent

JASON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Management on Mar 22, 2024
Jason, Your feedback is much appreciated and helps our team improve. You're welcome to come again anytime.

10/10 Excellent

Andre

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating with my service dog
Stayed 2 nights in Mar 2024
Response from Management on Mar 19, 2024
Andre, Thank you for your kind words and your review. We hope to have you as our guest in the future when travels bring you back to the area. Have a wonderful day!

10/10 Excellent

Jairo

Liked: Staff & service
.
Stayed 4 nights in Mar 2024
Response from Management on Mar 18, 2024
Jairo, Your feedback is much appreciated and helps our team improve. You're welcome to come again anytime.

10/10 Excellent

BeCandice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay
Stayed 3 nights in Mar 2024
Response from Management on Mar 18, 2024
BeCandice, Your feedback is much appreciated and helps our team improve. You're welcome to come again anytime.

10/10 Excellent

Joe

Traveled with family
Liked: Property conditions & facilities
Amazing place to stay! Close to everything yet very quiet
Stayed 3 nights in Mar 2024
Response from Management on Mar 18, 2024
Joe, Thank you for your kind words and your review. We hope to have you as our guest in the future when travels bring you back to the area. Have a wonderful day!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Management on Mar 19, 2024
Justin, Your feedback is much appreciated and helps our team improve. You're welcome to come again anytime.

10/10 Excellent

Lauren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. Exactly as pictured. Comfortable bed. Convenient location
Stayed 4 nights in Mar 2024
Response from Management on Mar 17, 2024
Lauren, Thank you for your kind words and your review. We hope to have you as our guest in the future when travels bring you back to the area. Have a wonderful day!

10/10 Excellent

paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and has everything you need to cook in the kitchen
Stayed 2 nights in Mar 2024
Response from Management on Mar 17, 2024
Thank you for the review. We 're delighted to hear that you enjoyed your stay! We look forward to welcoming you back again soon.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Everything.
Stayed 2 nights in Feb 2024
Response from Management on Mar 17, 2024
Crystal, Your feedback is much appreciated and helps our team improve. You're welcome to come again anytime.

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a condo style resort. The room is very clean, quiet and updated. Good room rate. Great location. The island in Pigeon Forge, Dollywood, grocery store and Five Oaks riding stable are all within a few miles. Very good experience staying in the RiverStone resort.
Stayed 2 nights in Mar 2024
Response from Management on Mar 15, 2024
Margaret, Thank you for your kind words and your review. We hope to have you as our guest in the future when travels bring you back to the area. Have a wonderful day!

10/10 Excellent

Tracie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Mar 17, 2024
Tracie, Your feedback is much appreciated and helps our team improve. You're welcome to come again anytime.

10/10 Excellent

Yohance

Stayed 2 nights in Mar 2024
Response from Management on Mar 14, 2024
Yohance ,Thank you so much for taking the time to rate us. We hope to have you back with us soon!

8/10 Good

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was unable to book a couples massage at check in; the schedule was full. I didn't think to inquire about it when I book the stay.
Stayed 2 nights in Mar 2024
Response from Management on Mar 15, 2024
Kelly, Thank you for your kind words and your review. We hope to have you as our guest in the future when travels bring you back to the area. Have a wonderful day!

8/10 Good

Cathy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
There is only 1 vending machine on entire property and it didn’t work. We were upgraded to a spectacular 2 bedroom condo. Clean resort, very convenient to Pigeon Forge.
Stayed 2 nights in Mar 2024
Response from Management on Mar 14, 2024
Thank you for the review. We 're delighted to hear that you enjoyed your stay! We look forward to welcoming you back again soon.

10/10 Excellent

Daryl

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are a great size, and the whole unit was beautifully decorated. So close to Dollywood too. We will definitely be back.
Stayed 1 night in Mar 2024
Response from Management on Mar 14, 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Resort….Will stay here again for sure
Stayed 2 nights in Mar 2024
Response from Management on Mar 14, 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and well kept. It was conveniently located to everything around.
Stayed 3 nights in Mar 2024
Response from Management on Mar 14, 2024
Thank you for the review. We 're delighted to hear that you enjoyed your stay! We look forward to welcoming you back again soon.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay Well kept up
Stayed 4 nights in Mar 2024
Response from Management on Mar 14, 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 Excellent

Debbie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first stay at the Riverstone resort, it was very nice and clean. The staff was very nice and helpful. We will definitely stay here again!
Stayed 3 nights in Feb 2024
Response from Management on Mar 14, 2024
Thank you for the review. We 're delighted to hear that you enjoyed your stay! We look forward to welcoming you back again soon.

10/10 Excellent

Jessica

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are great , good space , no smell makes you feel like home , great customer service
Stayed 2 nights in Mar 2024
Response from Management on Mar 14, 2024
Jessica, Your review is much appreciated and helps our team improve. You're welcome to come again anytime.

10/10 Excellent

Gini

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Mar 15, 2024
Gini, Thank you for your kind words and your review. We hope to have you as our guest in the future when travels bring you back to the area. Have a wonderful day!

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay for the price
Stayed 3 nights in Mar 2024
Response from Management on Mar 14, 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 Excellent

Jimmy

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time and fantastic like always! Will be back for sure
Stayed 3 nights in Mar 2024
Response from Management on Mar 14, 2024
Thank you for the review. We 're delighted to hear that you enjoyed your stay! We look forward to welcoming you back again soon.

8/10 Good

Hayley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We throughly enjoyed our stay
Stayed 2 nights in Mar 2024
Response from Management on Mar 6, 2024
Hayley, Your review is much appreciated and helps our team improve. You're welcome to come again anytime.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
The comdo is great, furnishings are really nice and clean. Great views of Golf course and town areas. Indoor pool is great for wintertime. We will be going back to this resort in the future.
Stayed 3 nights in Mar 2024
Response from Management on Mar 6, 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 Excellent

Eboni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Management on Mar 6, 2024
Eboni, Your feedback is much appreciated and helps our team improve. You're welcome to come again anytime.

10/10 Excellent

Ciarra

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place we ever stayed in piegon forge
Stayed 2 nights in Mar 2024
Response from Management on Mar 6, 2024
Ciarra, Your review is much appreciated and helps our team improve. You're welcome to come again anytime.

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities
Love the people at Riverstone and I love the majority of the amenities. The only thing i can say in the negative column was that the hot water was very quick to run out at my last stay and when i contacted the front desk staff there was no answer. Eventually after 15 min of trying i was able to get in touch with someone.
Stayed 4 nights in Feb 2024
Response from Management on Mar 6, 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 Excellent

Sharmin

Stayed 3 nights in Feb 2024
Response from RiverStone Resort and Spa Management on Mar 24, 2024
Sharmin, Thank you for the review. We 're delighted to hear that you enjoyed your stay! We look forward to welcoming you back again soon.

8/10 Good

Jean, Minneapolis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable property that feels like home.
Stayed 2 nights in Feb 2024
Response from Management on Mar 6, 2024
Jean, Your review is much appreciated and helps our team improve. You're welcome to come again anytime.

10/10 Excellent

Shaquaila D

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved will definitely be back
Stayed 3 nights in Feb 2024
Response from Management on Mar 2, 2024
Shaquaila, Your feedback is much appreciated and helps our team improve. You're welcome to come again anytime.

10/10 Excellent

Suzie Lyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved the room we stayed in, the place is beautiful and affordable.
Stayed 2 nights in Feb 2024
Response from Management on Mar 2, 2024
Suzie, Your feedback is much appreciated and helps our team improve. You're welcome to come again anytime.

10/10 Excellent

Erin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to book the property and check in approximately 45 minutes later after our first place from another company fell thru. It was a great price for the condo and had everything we needed for the week we were there. The bed was comfortable, the shower was huge and it was very quiet. There was an indoor heated pool and hot tub but we never made it. It is located right off the parkway so very convenient to all the food, shopping, and downtown Gatlinburg.
Stayed 7 nights in Feb 2024
Response from Management on Mar 2, 2024
Erin, Your review is much appreciated and helps our team improve. You're welcome to come again anytime.

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Feb 2024
Response from Management on Feb 26, 2024
Hi Tara, Thank you so much for taking the time to rate your experience at the resort . We hope to have you back with us soon!

10/10 Excellent

Halena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Management on Feb 29, 2024
Hi Helena , thank you for your feedback!

10/10 Excellent

Nakana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Feb 2024
Response from Management on Feb 26, 2024
Hi Nakana , Thank you so much for taking the time to share your experience at the resort . We hope to have you back with us soon!

10/10 Excellent

Mary

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent sized room, extremely clean. Perfect for what we needed.
Stayed 1 night in Feb 2024
Response from Management on Feb 26, 2024
Mary,Thank you for the review! Your feedback is much appreciated and helps our team improve. You're welcome to come again anytime.