Ratings based on 302 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
100% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler from new jersey

Only 1 mirror in bathroom in whole apt.

Posted Aug 23, 2014
Pros: It is very good hotel we loved it i will go again with my wife & 4 kids rent 4 br apt.
Cons: There is no restaurnt They should have restaurant with room service for atleast breakfast.
Location: Very conveniently located near shopping & activities & restaurants are about 5 minutes drive
We stayed in 1 bedroom apt, which was for upto 4 people,& there was only 1 mirror in whole apt ,the bath sink mirror That is a no no. You need atleast 1 more mirror in the kitchen area or familyroom area
5 out of 5
Recommended
for Everyone
by A verified traveler

Great.. But!!!

Posted Jul 23, 2014
Pros: Area, condo amenities, style, location.
Negatives: 1) The room not being cleaned/prepared until approximately 1.5 hours (5pm) after check in. 2) After the second day of a 4 day reservation, I received a phone call from a resort representative while visiting the local sites(2hr away from resort) that they were expecting us to check out and that someone was waiting for the room and we had to check out!!!! The clerk was rude and not very understanding after I explained the situation and asked how this mix up happened as I booked the resort via Expedia. She mentioned that it was "my issue" and that I had to handle this with Expedia. I then spoke with a Supervisor who was more understanding and told her that I would deal with the issue when I returned to the resort in approximately 2 hours. This cut out day trip short as I didn't have my paper work with me. When I returned to the resort I contacted Expedia and they then contacted the resort Supervisor and worked it out. In summary, I didn't get a reason for the mishap but, again this goes to show you that the attitude of one employee handling this type of situation could really hurt your business.
4 out of 5
Recommended
for Families
by A verified traveler

Enjoyable Stay

Posted Jul 20, 2014
Pros: Comfort. Things to entertain all ages.
Cons: Provide shop to buy amenities.
Location: Dollywood.
Enjoyed the rooms and comfort of the condos. Loved Lazy River and Pool Area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Somerville, TN

Fantastic Family Vacation 4th of July

Posted Jul 7, 2014
Pros: The location, cleanliness, lazy river, friendly staff, the grounds were landscaped beautifully and well maintained, covered parking
Cons: Just little things like salt & pepper, a few more dishes, a tea pitcher.
Location: Dollywood, Dollywood Splash Country, The Old Mill, The Island, Patriot Park, Little Pigeon River, Foodland Grocery Store, McDonalds, Texas Roadhouse
Reserving a 3 bedroom condo at Riverstone was the best decision we made while planning our family vacation. It was very clean and was in the perfect location for the plans we had to go to Dollywood and Dollywood Splash Country. Just a short drive, one block, we took the 50 cent shuttle to Dollywood. My grandchildren loved the Lazy River at Riverstone and walking along the Little Pigeon River just below the pool and lazy river area. We didn't make it to the indoor pool, but it looked wonderful. The kitchen was a nice size and had lots of cabinets to store all the food and snacks we took with us. The master bed/bath was as beautiful as any you have ever seen. We enjoyed Riverstone and will stay there again if we make the long drive back to East Tennessee in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 4, 2014
clean, new room and great location. Close to attractions in the heart of pigeon forge
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 24, 2014
Family vacation --great time! The lazy river is nice and refreshing! The condo was clean and nice. Wish the kitchen had more bowls and a pitcher. Great stay though! Would definitely stay there again!
5 out of 5
Recommended
for Everyone
by Laura from Florida

Great floor plan and decor, very clean.

Posted Jun 18, 2014
Pros: Location, staff and cleanliness.
The staff was very friendly and helpful. The grounds and unit was exceptionally clean!
5 out of 5
Recommended
for Everyone
by Jason

Excellent

Posted Jun 17, 2014
Everything was perfect, the only thing I think that could be improved was that the towels needed to be better stocked at the pools. I had to call multiple times for more to be brought.
2 out of 5
by A verified traveler from Cincinnati

Disappointed!

Posted Jun 9, 2014
Pros: The location was good.
Cons: Don't advertise the features that you MIGHT get, ...just be more honest!
Location: Lots to do near by!
Lots to complain about! My room was advertised to have a balcony, ...it was on the first floor and it was right against the parking lot and sidewalk. The air conditioner was frozen and it took maintenance until almost mid-night to resolve the problem (had to add freon). It was advertised as having a whirlpool/hottub in the room, ...there wasn't one! There were dirty wash cloths under the sink and empty soap power box on top of the washer. Whe I requested to be moved to another room, it was explained to me that Expedia only books the least desirerable rooms, ...that is how they can offer a discount. My request to relocate was denied. This was my 25th wedding anniversity and I so much wanted it to be special! I was greatly disappointed!!!
4 out of 5
Recommended
for Everyone
by A verified traveler

very nice hotel convenient in Pigeon Forge

Posted Jun 8, 2014
Cons: shower was imposible to control. either ice water or scalding hot
Location: mid way from Sieverville and gatlinburg
Nice complex, convenient exercise and pool facilities inc lazy river experience.