Ratings based on 1,621 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
78% of guests recommend
3.5 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 20, 2015
Great place. Rooms were clean. Beds were very comfortable. Staff was great.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 6, 2015
Very nice place. Pool was warm and the hot tub hot. Walking distance to everything with trolley service stop near.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom VE

Good Hotel

Posted Jan 4, 2015
Good Hotel, the big room is very confortable and the inside pool is fantastic.
2 out of 5
by A verified travelerfrom Greenville, NC

Cheap motel that was lacking in areas

Posted Dec 29, 2014
Pros: Location was great, about a 15 minute walk from "main strip". Parking was very close to the hotel. Desk staff seemed to try their best to help.
Cons: Maintenance on the building and rooms need to be improved. Very outdated.
Location: Short walk to the strip down hill, you get your exercise on the way back because it is a steady incline up to the motel.
Overall, a cheap place to stay for a night. We booked a courtside room with two standard beds. Courtside evidently means across the street from the main hotel and pool with a view of a parking lot. First room, did not have hardly any heat and the door was warped so bad, you could feel air coming in. It was cold. I tried to call the front desk, but the phone in the room did not work. I walked across the street to the office. Outdated furniture also. We asked to be moved. Second room, we brought all of our stuff in and the heat worked. We were getting ready to go out for dinner and the hot water was not working. I called the front desk and they advised they would have someone check it out. We went ahead and left for dinner. Upon arriving back to the room three hours later, still no hot water. I called back to the front desk and they told me the hot water heaters were working in the building. Still no hot water in our room. They asked if we wanted to move, we did. At 10 pm, we moved to the third room, which was creekside with a fireplace and jacuzzi in the room. It was a a great upgrade from our previous rooms. The only thing lacking was the outdated nature of the room. Also the timer on the fireplace ran fast and would only stay on 15 minutes at a time before you had to restart it. Housekeeping attempted to come early every day and if we weren't out by 10am, we didn't get towels or trash removed.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom A

Nice location near down town

Posted Dec 27, 2014
The hotel is not excellent, but for the price, it is good. The best thing is that it is in downtown and u can go there by 5 minutes walking only.
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel off stip

Posted Dec 23, 2014
Very good for the money and the staff were exceptional
1 out of 5
by A verified travelerfrom Bowling Green, KY

Worst hotel I have ever stayed at.

Posted Dec 22, 2014
Pros: Pool area was nice. Staff was friendly.
Cons: Nearly everything.
Location: Very close to downtown Gatlinburg.
TV was tiny. WiFi didn't work. Shower head was at shoulder level so I had to stoop in the shower. Room was dirty. Had stained linoleum for the bathroom floor and it didn't cover the entire floor. Only two electrical outlets in the bedroom part of the room. Phone was sticky. Hot tub was cold.
3 out of 5
by A verified travelerfrom wv

Out dated hotel.

Posted Dec 16, 2014
Room was nice if you like vintage. I personally do not.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 14, 2014
Wasn't nicest hotel I've been in but it was clean and comfortable and we had a balcony overlooking an awesome creek/river that was beautiful!
2 out of 5
by A verified travelerfrom Albertville, AL

Not what expected

Posted Dec 12, 2014
Pros: the pool for my daughter.
Cons: continental breakfast would be nice.
Location: I liked how we could walk to our destination. Convention Center
We had a competition attend so it was ok for that since we did not have time to stay in our room.