Ratings based on 167 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Nashville, TN

Okay but smells weird

Posted Apr 16, 2015
Pros: The staff was amazing.
Cons: The smell/scent of the pillows/sheets/comforters.
Location: I was in Sevierville on business.
I enjoyed my time at SleepInn even if it was only for one night. The only thing that bothered me was the smell of the pillows/sheets. It was a very strong, strange scent that kept me from sleeping well. Also, the lobby/hallways/breakfast room were so hot and muggy. My hotel room AC was my best friend. The staff was fantastic and very friendly. They were very welcoming and enjoyable to be around. Also the breakfast was delicious! They offer a great variety.
Comment from Hotel Management
Apr 17, 2015 by GMTN460, Hotel Management
Ash, Thank you for your review and hate to see that we had issues with the smell of pillow/sheets. We have discussed this matter with our Executive Housekeeper and have looked at why this issue occurred. I apologize for this inconvenience. We did have an issue with the A/C unit for the hallways, this issue has been corrected. I hope that you will visit us again while in the Great Smoky Mountains and give us another opportunity to be your home away from home. Sincerely, Chad Roberts Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom sc

Nice hotel

Posted Apr 15, 2015
Rooms have been remodeled and updated. Early check in was no problem at all. Wifi was strong and problem free.
Comment from Hotel Management
Apr 17, 2015 by GMTN460, Hotel Management
Thank you for your comments and the nice review. We look forward to your return trip to Sleep Inn in the Great Smoky Mountains. Sincerely, Chad Roberts Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Jacksonville, Fl

Nice hotel and close to everything

Posted Mar 21, 2015
It was a very nice hotel. The hotel staff were very nice and helpful. I would definitely recommend this hotel to family and friends.
Comment from Hotel Management
Mar 25, 2015 by Chad Roberts, Hotel Management
Dear Diego, Thank you for the review about our newly remodeled hotel. We are excited to show our guest our new additions, updated amenities and updated Breakfast Medley breakfast program. We are glad that you will recommend us to your family and friends when they visit the Great Smoky Mountains. We look forward to your return to your home away from home. Sincerely, Chad Roberts Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 15, 2015
The rooms were very nice. I would only recommend the waffles for breakfast. I didn't care for the eggs and gravy but my fiancé didn't mind them. As for the hotel, I would stay there again.
Comment from Hotel Management
Mar 17, 2015 by Chad Roberts, Assistant General Manager, Hotel Management
Thank you for taking the time to review our property. We are in the process of updating our breakfast program to the new Breakfast Medley program offered by the Sleep Inn Dream program. We are so excited about our new amenities and services to our guest. We appreciate you taking the time to give us feedback and we have just done a 1.2 million renovation, to provide a better stay. We are constantly updating and trying to provide better customer service. We look forward to your return trip and giving us an opportunity to impress you with our new updated breakfast items.
4 out of 5
Recommended
for Everyone
by A verified traveler

staff nice helpful

Posted Mar 11, 2015
Pros: cental location clean
Cons: large chair for sitting in room
Location: located close to everything
nice clean could have a nicer large chair for sitting but overall nice
Comment from Hotel Management
Mar 25, 2015 by Chad Roberts, Hotel Management
We thank you for sharing your comments about our $1.2 million remodeled hotel. We are working hard to showcase our new updates, upgraded amenities and our new Morning Medley breakfast program. We are excited and working on adding the new updates to our rooms and common areas. We are looking forward to seeing you again on your return to Sleep Inn in Sevierville. Sincerely, Chad Roberts Assistant General Manager
3 out of 5
Recommended
for Couples
by Markfrom PA

Not a bad stay.

Posted Jan 27, 2015 on Hotels.com
Staff very helpful. Room comfortable. Breakfast so-so.
Comment from Hotel Management
May 2, 2015 by John, Hotel Management
We are glad you choose us for your stay and we apologize that breakfast was not better then expected. We have just rounded the corner on a complete renovation and are still upgrading all of our services as well. We hope that you will give us a try next time as we hope to improve upon your next stay. Thank You Scott Ellis / General Manager
4 out of 5
Recommended
for Business Travelers
by lilofrom Memphis

Pleased with great stay .

Posted Jan 16, 2015 on Hotels.com
Just make shure to look when you come on exit 407 , there are so many . We made good choice . Hotel is clean , updated , compfy . A keeper for next time .
Comment from Hotel Management
May 2, 2015 by John, Hotel Management
Thank you for choosing us as your CHOICE HOTEL and we hope to improve on every stay from the one before. It is our goal to make us your Home Away from Home here in the Smoky Mountains as we look forward to your next stay here in the Dream World of SLEEP INN Sevierville. Scott Ellis / General Manager
3 out of 5
Recommended
for Couples
by Williamfrom Roanoke

Thin walls

Posted Jan 14, 2015 on Hotels.com
Walls were so thin you could hear every word the people in neighboring rooms said. They were speaking in normal voices. Could even hear them open a soda can and a bag of chips.
Comment from Hotel Management
May 2, 2015 by John, Hotel Management
Dear William, As the General Manager your comments concern me and I would like to know the exact room number you stayed in as we have never had that type of complaint before and we certainly want to address a problem if there is one. Thank You, Scott Ellis / General Manager
5 out of 5
Recommended
for Couples
by Tracy D.from Chesnee, SC

Great weekend

Posted Jan 12, 2015 on Hotels.com
Enjoyed our stay. Staff very friendly and helpful.
Comment from Hotel Management
May 2, 2015 by John, Hotel Management
Thank You for your comments and we hope to be of better service to you in the future as we have just completed a new renovation and are upgrading services as well. Please allow us to serve you in the future as we look forward to your return visit in the future. Scott Ellis / General Manager
4 out of 5
Recommended
for Families
by Seth

Posted Jan 5, 2015 on Hotels.com
Comment from Hotel Management
May 2, 2015 by John, Hotel Management
Thank you for choosing us and we hope to be of service to you in the future. Scott Ellis / General Manager