Ratings based on 1,130 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sanford, Florida

Truly wonderful experience

Posted May 18, 2015
Pros: Everthing!
Cons: Situated where it is there not any chance of walking to the great shopping, but the frequency of the Trollies make that unnecessary.
Location: Wonderful sights and sounds of the spectacular Smoky Mountain National Park and great shopping in the nearby towns and villages.
The epitome of Southern hospitality and a truly wonderful staff. It was hard to leave!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom GENEVA, IL

Awesome hotel

Posted May 17, 2015
Very clean, great views overlooking the city, outstanding indoor pool area, gorgeous lobby, very pleasant front desk staff and with warm cookies upon arrival. Not in walking distance to attractions being on top of the hill, but that was fine.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Athens, TN

Very nice hotel

Posted May 2, 2015
My fiance and I only stayed one night and we enjoyed it tremendously. We loved the room, the whole building is unique in itself, and there's a hotel bar! The pool is so nice and fun and the staff is very friendly. The only negative thing I would say about it is that the room could have been cleaner. I know that the person who cleaned the room was probably in a hurry, but I like to have a spotless room for our vacations. Overall though, we loved it.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom cincinnati

Great views

Posted Apr 27, 2015
Great views from nearly every room. Trolley stops right at the front door. Perfect getaway. Only improvement opportunities are size of bathrooms and the food was just average.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel with clean rooms and very nice ind

Posted Apr 16, 2015
Pros: We really enjoyed our stay at this hotel. The outdoor firepits and indoor pool always offered something to do.
Cons: Faster check-in would be nice.
Location: We enjoyed the location and the trolley pickup every 30 minutes.
We enjoyed staying at The Park Vista Hotel. It was a nice friendly environment, the rooms were clean, and the pool was clean and very nice. The warm cookies at the front check-in were also nice.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice view

Posted Apr 12, 2015
Pros: the pool area and lobby are very nice.
The beds are comfortable, the bathroom was clean. However I do it believe the ran the vacuum prior to our check in. There was half eaten bag of chips behind the chair and crumbs on the cArpet. When the sun shown through the window you could see the furniture had not been dusted.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel and is way off from downtown

Posted Apr 7, 2015
This hotel is very nice and the pictures online do not show how nice the indoor pools really are. The beds could be a little better and it is not walking distance to downtown. This hotel is located right next to the national forest.
1 out of 5
by A verified traveler

Beautiful facility, very unprofessional staff

Posted Apr 7, 2015
From the moment we tried to check in our experience at this hotel was unpleasant. We arrived at the alloted check-in time and were told our room was not ready. We proceeded to wait nearly 2 HOURS in the lobby with our 2 young children waiting for our room. Meanwhile, every Hilton Honors guest was quickly checked in with a smile. When we asked numerous times when we could expect our room to be ready, we were curtly told it would be a little longer. The room itself was clean and comfortable. This hotel will also charge you for EVERYTHING!!!!! Breakfast, coffee, popcorn in the lobby, Wi-Fi. Ridiculous. We will NEVER stay at another Hilton hotel again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ky

Grand daughters loved the pool and the food

Posted Apr 6, 2015
Just stayed two nights, hope to visit again. Have two grand daughters that we are raising and we spend as much time as possible entertaining them. Park Vista definitely made them happy plus we all like Gatlinburg.
2 out of 5
by A verified travelerfrom garcia

Room toilet dirty

Posted Apr 4, 2015
I request mountain view room they gave me 1st fl. With view of the roof of the parking front desk lady said b/c I bought my reservation at Expudia.