Meeting facility

Reviews of The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg

4 out of 5
The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg
705 Cherokee Orchard Road, Gatlinburg, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 694 out of 1182 reviews" "
Rating 8 - Good. 287 out of 1182 reviews" "
Rating 6 - Okay. 118 out of 1182 reviews" "
Rating 4 - Poor. 44 out of 1182 reviews" "
Rating 2 - Terrible. 39 out of 1182 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Belinda

Traveled with family
Definitely out dated the wall paper in some areas was peeling off. Outlet was not working. Cleanliness was not 100 percent furniture was still dusty. The bedding was good.
Stayed 1 night in Mar 2024

10/10 Excellent

Gabrielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great resort for family’s and a work trip. The indoor pool area was amazing, how ever one of the slides is broken and after speaking with a few people it seems to have been broken awhile. The views from this resort is amazing and the design is different then other resorts. ( be prepared for high winds in the area) the resort is built to withstand severe weather. I would highly recommend this resort. The only thing be aware of the trolley time during busy season.
Stayed 2 nights in Mar 2024

8/10 Good

Lelanie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice view from the room, pleasant staff.
Stayed 2 nights in Mar 2024
Response from Angel on Mar 26, 2024
Thank you for taking the time to write a review. We are glad you enjoyed your stay with us and hope to see you again soon!

6/10 Okay

Matt

Traveled with family and small children
Liked: Amenities
Place has bar and (2) restaurants which is nice but also parking is overcrowded because of it.
Stayed 2 nights in Mar 2024
Response from Angel on Mar 24, 2024
Thank you for taking your time to write a review. We will take this under advisement as we take all guests suggestions very seriously. Thank you again for staying with us!

10/10 Excellent

Erika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay and will definitely be returning in the future.
Stayed 3 nights in Mar 2024
Response from Savannah on Mar 24, 2024
Thank you so much for taking the time to tell us about your stay with us! We appreciate you and your feedback and hope you decide to come back and stay with us again!

10/10 Excellent

Juan de Dios

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Naomi on Mar 24, 2024
Thank you for sharing your experience. I'm glad you enjoyed your stay. We hope to see you again!

10/10 Excellent

David

Traveled with partner, Traveled with family
Loved the park vista! Wish I could buy the Crabtree shampoo & conditioner.
Stayed 3 nights in Mar 2024
Response from Savannah on Mar 24, 2024
Thank you so much for taking the time to tell us about your stay with us! We appreciate you and your feedback and hope you decide to come back and stay with us again!

10/10 Excellent

Daniel, Lafayette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view of Smokey Mountains
Stayed 3 nights in Mar 2024
Response from Chase Little on Mar 21, 2024
Thank you for your kind review of our hotel! We take pride in our property and what it provides to our guests to ensure the best experience and perfect views of the Smokies! We hope to welcome you back soon.

8/10 Good

Cindy, Richmond

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The good - clean, quiet, amazing mountain view (worth paying more for a room “with mountain view,” great pool area, it’s an older hotel but it’s been well taken care of, fast and good room service whenever we wanted to order food or needed extra of anything The bad - furniture in rooms seriously need updating (the dressers and desks look pretty worn down), the lady who is I charge of seating at breakfast seems to always be in a bad mood, and we didn’t have a rental car and relied on the free trolley system (which turned out to be unreliable… and when we asked the front desk what to do… and instead of providing us with a taxi service of some sort basically told us we were out of luck and just stuck at the hotel) Ubers and Lyfts are not readily available in this area - so if we had to do it again… we would either rent a car or definitely look up taxi services in the area anead of time and don’t rely on the free public transportation - it was great when it was available, but early mornings and late at night - you’ll need a car or taxi. Also the hotel charged us for parking when we didn’t have a car - good thing we reviewed the charges before checking out. We would stay there again and would recommend to our family and friends - just have your transportation already figured out in advance.
Stayed 4 nights in Mar 2024
Response from Angel on Mar 19, 2024
Thank you for taking time to write a review. We are so happy to hear that you enjoyed your stay with us. We are sorry to hear about the transportation issues and that the service you received for seating was less than adequate. We will be addressing these issues with our staff and hope you will stay with us again.

10/10 Excellent

Connie

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly - absolutely beautiful property. We loved the art gallery on premises. Our room was wonderful and the staff was remarkable. We will stay here again for sure!
Stayed 1 night in Mar 2024
Response from Savannah on Mar 24, 2024
Thank you so much for taking the time to tell us about your stay with us! We appreciate you and your feedback and hope you decide to come back and stay with us again!

10/10 Excellent

Bradley, Mount Juliet

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Joan at the front desk was very helpful and kind. Our room was very comfortable, and we really enjoyed the breakfast at the hotel. The indoor pool and hot tub were lots of fun! We loved the free trolly and not having to worry about parking in town! I would highly recommend the Park Vista for a great getaway to Gatlinburg!!
Stayed 3 nights in Mar 2024
Response from Angel on Mar 17, 2024
Thank you so very much for taking time to review us. We hope you stay with us again soon!

10/10 Excellent

Juliana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I wish they have is a microwave in the room. Everything else about our stay was great.
Stayed 4 nights in Mar 2024
Response from Angel on Mar 17, 2024
Thank you so very much for taking time to review us. We hope you stay with us again soon!

10/10 Excellent

Carl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Angel on Mar 16, 2024
Thank you for your review! We hope to see you again soon!

10/10 Excellent

octavio, Lufkin

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for families
Stayed 3 nights in Mar 2024
Response from Savannah on Mar 16, 2024
Thanks for letting us know how your stay was! We are happy to hear you enjoyed your stay with us and hope you come back again.

10/10 Excellent

Lyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I liked the cookies, the piano player in the lobby and the hottub.
Stayed 4 nights in Mar 2024
Response from Savannah on Mar 15, 2024
Thank you so much for taking the time to tell us about your stay with us! I am happy to hear you enjoyed yourself and I hope you choose us again!

6/10 Okay

Jerry

Liked: Staff & service
Didn’t like the $15 per day parking when you’re paying premium dollar to stay at a Hilton
Stayed 2 nights in Mar 2024
Response from Savannah on Mar 16, 2024
Thanks for letting us know how your stay was! I apologize everything was not up to your standards but comments like this help us improve but i hope you come back again to see us.

8/10 Good

Greg

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to wait for a room when we got there to check in. Our mattress and pillows were not very comfortable but overall we had a good time and enjoyed our stay
Stayed 2 nights in Mar 2024
Response from matthew on Mar 13, 2024
we are so happy that you had a great time

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great and had so much to offer. My son really enjoyed the free cookies 🍪
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Jason,It was a pleasure hosting you at Park Vista DoubleTree Gatlinburg! We're glad your son enjoyed the cookies and that your overall stay was pleasant. Thank you for staying with us, please travel safely, and we hope you will return soon.Most Sincerely,Park Vista Team

2/10 Terrible

Rachel

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from John Hogg on Mar 10, 2024
Rachel,We are sorry to hear you did not enjoy your stay. We would like to hear from you and invite you to reach out to us directly and ask for our manager on duty to let us know what went wrong and see if we can correct any issues.

6/10 Okay

Darrin

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Property is old. Rooms need renovation. Furniture in poor condition
Stayed 2 nights in Feb 2024
Response from John Hogg on Mar 8, 2024
Dear Darrin,Thanks for staying with us. We apologize that we did not exceed your expectations. We are constantly updating different parts of our hotel and hope you will try us again in the future.

10/10 Excellent

Eleanor

The view of the city & architecture of the hotel exceptional! The staff was very knowledgeable and friendly.
Stayed 1 night in Mar 2024
Response from John Hogg on Mar 8, 2024
Dear Eleanor,We are so glad to hear that you enjoyed total experience and appreciate your kind words about our great staff. Please come visit us again soon.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Will stay there again
Stayed 1 night in Mar 2024
Response from General Manager on Mar 8, 2024
Dear Justin,It was such a pleasure to welcome you to Park Vista DoubleTree Gatlinburg! We're thrilled you thoroughly enjoyed your experience, and we appreciate your perfect rating. Thank you for staying with us, please travel safely, and we hope you will return soon.Most Sincerely,Park Vista Team

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from matthew on Mar 13, 2024
thank you for choosing us! we hope to see you again soon

8/10 Good

raitza

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
When we go to Gatlinburg we always stay at The Park Vista Doubletree. We enjoy the views from the hotel.
Stayed 3 nights in Feb 2024
Response from John Hogg on Mar 3, 2024
Dear Raitza,Thanks for being a repeat guest. We look forward to seeing you again.

8/10 Good

Quentin

Liked: Cleanliness, staff & service
Nice views
Stayed 1 night in Feb 2024
Response from John Hogg on Mar 4, 2024
Dear Quentin,Thanks for giving us a great rating! We hope you will choose us again soon.

10/10 Excellent

Delijah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from John Hogg on Feb 29, 2024
Dear Delijah,Thanks for the excellent rating! We hope to see you again very soon.

10/10 Excellent

Brittany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay! Rooms were clean and beds were comfy. Very convenient to have dining options in the hotel. The drive up is an extremely steep and winding road so you need to have a vehicle that can handle that. Views 10/10. Close to all the Gatlinburg attractions. Highly recommended and would stay here again.
Stayed 4 nights in Feb 2024
Response from General Manager on Feb 27, 2024
Dear Brittany,The views are amazing, and we're so pleased they helped make your stay at Park Vista DoubleTree Gatlinburg memorable! It's also great to know that our clean, comfortable rooms and convenient location added to your experience. Thank you for staying with us, please travel safely, and we hope you will return soon.Most Sincerely,Park Vista Team

8/10 Good

diani

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms great location nice staff love the cookies
Stayed 5 nights in Dec 2023
Response from General Manager on Feb 27, 2024
Dear Diani,Comfortable accommodations, top-notch hospitality, and a convenient location in Gatlinburg are all aspects you can count on! We are thrilled that these were the highlights of your visit. On your next visit, we hope to earn a perfect rating and be sure to share with our staff how we can do that. Thank you for staying with us, please travel safely, and we hope you will return soon.Most Sincerely,Park Vista Team

10/10 Excellent

Toni

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very polite and tentative. My only complaint was the pool area wasn’t the cleanest, but in the hotels defense, it was packed while we were there. We loved the Mountain View as well
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 22, 2024
Dear Toni,The mountain views are beautiful, and we're so pleased they helped make your stay at Park Vista DoubleTree Gatlinburg memorable. It's also great to know that our friendly staff made you feel welcome. We appreciate your feedback about the pool, and we'll keep your comments in mind. Thank you for staying with us, please travel safely, and we hope you will return soon.Most Sincerely,Park Vista Team

10/10 Excellent

Lanetra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the view the room everything was just amazing
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 22, 2024
Dear Lanetra,The view is amazing, and we're so pleased it helped make your stay at Park Vista DoubleTree Gatlinburg special! Thank you for staying with us, please travel safely, and we hope you will return soon.Most Sincerely,Park Vista Team

10/10 Excellent

Howard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is absolutely beautiful.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 22, 2024
Dear Howard,Thank you for your wonderful feedback on your stay at Park Vista DoubleTree Gatlinburg! We were overjoyed that you found our property to be so beautiful. It would be fantastic to have you stay with us again on your next trip to Gatlinburg. Hopefully, you will get to see Dollywood when you come back! Thank you again for staying with us, please travel safely, and we hope you will return soon.Most Sincerely,Park Vista Team

8/10 Good

Elizabeth, VERSAILLES

Traveled with partner, Traveled with pets
Liked: Staff & service, amenities, property conditions & facilities
We have always loved the Park Vista. We love they are dog friendly, especially for service dogs. The staff at check in were amazing. Easy check in process. The bed was comfortable and the room was spacious. There isn’t a bad view from any balcony. The soap and bath supplies smelled good. Now you do have to pay $15 for parking, which I think is a bit much. I don't understand why you have to pay to park when you pay $200 a night to stay there. Pet fee is $40 per pet per night. There is no fee for service dogs. It was pretty noisy on the 2nd floor. Our carpet did not appear to have been vacuumed. It was dirty. We had to call for a TV remote. All in all it was okay. It was extremely busy. You would have to wait awhile for an elevator. Also, the bar is super pricey. Just be aware of that.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Elizabeth,Thank you for staying with us at Park Vista DoubleTree Gatlinburg. We appreciate your loyalty and are happy you enjoyed our dog-friendly policy and had a pleasant check-in experience. We're also glad you found your bed comfortable and spacious. Your feedback on parking and pet fees, as well as your concerns regarding cleanliness and noise, is invaluable to us as we work towards improving our services. We appreciate your patience during busy times and will consider your comments on pricing. Thank you again for choosing to stay with us, we hope you travel safely and we look forward to welcoming you back soon.Most Sincerely,Park Vista Team

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Nice bar. Clean. Excellent views.
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Michelle,It's wonderful to receive your five-star review! We're delighted you appreciated our clean facilities and excellent views. Your satisfaction fuels our team's commitment to providing memorable experiences. Thank you for staying with us, please travel safely, and we hope you will return soon.Most Sincerely,Park Vista Team

10/10 Excellent

Orley

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffet/restaurant food prices were acceptable , the pool opened until midnight was awesome !
Stayed 4 nights in Feb 2024
Response from General Manager on Feb 15, 2024
Dear Orley,We're happy to hear that you enjoyed so much about your stay at Park Vista DoubleTree Gatlinburg. We appreciate you spotlighting our wonderful amenities, especially our refreshing pool and great value.Thank you for staying with us, please travel safely, and we hope you will return soon.Most Sincerely,Park Vista Team

6/10 Okay

Alexis

Traveled with group, Traveled with family
You have to pay $14 everyday you’re there for parking when the lady told only $15 once so my bill was an extra $60 on top of what I thought it was going to be. Nice pool and slide and some of the staff was friendly
Stayed 3 nights in Feb 2024
Response from John Hogg on Feb 15, 2024
Dear Alexis,Thanks for staying with us. I apologize that there was any confusion concerning the nightly parking fee. We hope you will choose us again and we will look forward to serving you.

10/10 Excellent

Carmen

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Feb 2024
Response from John Hogg on Feb 17, 2024
Dear Carmen,Thanks for the excellent rating! We hope you will choose us again very soon.

8/10 Good

Sandy de

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the pool , hot tub , and lobby! Rooms were clean.. .. bed was a little hard for us and windows need blackout drapes.. but we loved the view and the whole experience overall. Price was great also.. will stay again..
Stayed 1 night in Feb 2024
Response from General Manager on Feb 12, 2024
Dear Sandy,Thank you for taking a moment to share your experience at Park Vista DoubleTree Gatlinburg. We are proud to deliver great value to our guests, so we are delighted that you found your experience to be well-priced. Receiving recognition for our impeccable accommodations, great amenities, and stunning views is always appreciated as well. Your feedback about the bed and suggestion for blackout drapes will be shared internally for further consideration. Thank you for staying with us, please travel safely, and we hope you will return soon.Most Sincerely,Park Vista Team

4/10 Poor

Jonathan

Traveled with partner
Disliked: Staff & service
View is awesome. Waited in line for 1 hour just to check in. I was never told i will be charged $15 per day till i was checking out that is when i was told by the guy. We have been going to Gatlinburg for 9 years now. Hotel is 10mins drive to downtown Gatlinburg, even though the hotel website says you can walk to downtown. First you pay Hilton $15 parking daily, then you go park in downtown and pay $20 parking. Not Walkable like the website says it is.
Stayed 3 nights in Feb 2024
Response from John Hogg on Feb 7, 2024
Dear Jonathan,Thanks for staying with us. We are sorry to hear that we did not meet your expectations. We realize it was very busy at the hotel the day you arrived and we would love the opportunity to serve you again in the future. We will work to improve based on your feedback.

10/10 Excellent

Darrell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant on property. They need to add pizza to the menu.
Stayed 1 night in Feb 2024
Response from John Hogg on Feb 6, 2024
Dear Darrell,Thanks for choosing us. I think pizza on the restaurant menu is an excellent idea. We are in the process of replacing our pizza oven and currently only offer pizza through the room service menu. Please visit again soon.

8/10 Good

Caleb

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
They charge 15 for parking each day. They also are nor responsible for any loose or damaged at the parking lot. There was not water the first day. Any toilet was working, the manager said he can't do anything about it. That's it. And If I need to use the bathroom I can go to downtown. They fix the water later that night. The water was brown. We couldn't take shower. We had not bathroom available for hours.
Stayed 2 nights in Jan 2024
Response from General Manager on Feb 5, 2024
Dear Caleb, Thank you for being our guest and leaving a review. We sincerely apologize for any inconvenience caused by the issue with the water. What you described is certainly not the quality experience we strive to provide to all our guests. It's through feedback like yours that we can make effective changes and improve where needed. Otherwise, we hope the rest of your stay was enjoyable. Thank you for staying with us, please travel safely, and we hope you will return soon.Most Sincerely,Park Vista Team

10/10 Excellent

Lineo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from John Hogg on Feb 6, 2024
Dear Lineo,Thanks for the excellent rating! We hope you will visit again soon.

10/10 Excellent

Alexandra Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing and we had the best time!
Stayed 4 nights in Jan 2024
Response from John Hogg on Jan 30, 2024
Dear Alexandra,Thanks so much for the excellent review! We hope you will visit again soon.

10/10 Excellent

Lise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 25, 2024
Dear Lise,It was a pleasure to welcome you to Park Vista DoubleTree Gatlinburg, and we are delighted you had such a wonderful stay. Your lovely five-star review is truly appreciated. Thank you for staying with us, please travel safely, and we hope you will return soon.Most Sincerely,Park Vista Team

10/10 Excellent

Richard

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from John Hogg on Jan 30, 2024
Dear Richard,Thanks for the excellent rating! We are so glad you chose us and hope to see you again.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from John Hogg on Jan 30, 2024
Dear Jennifer,Thanks for choosing Park Vista! We really appreciate toe positive feedback.

8/10 Good

Freddy

Response from John Hogg on Jan 30, 2024
Dear Freddy,Thanks for being our guest! We hope you will choose us again.

4/10 Poor

Melissa

Traveled with pets, Traveled with family
Disliked: Staff & service, amenities
Stayed 4 nights in Dec 2023
Response from John Hogg on Jan 29, 2024
Dear Melissa,Thanks for being our guest. We apologize if we failed to exceed your expectations. We hope you will give another chance to serve you in the future.

8/10 Good

Sarah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids loved the pool! They had a blast. Staff was super nice and helpful. Good at restaurant was just ok!
Stayed 5 nights in Dec 2023
Response from General Manager on Jan 19, 2024
Dear Sarah,It was a pleasure having you as our guest recently. We're pleased our hospitable team left a memorable impression on you and that your kids had fun splashing in our sparkling pool! Your feedback about our offerings will be shared internally for further consideration, as we are always seeking ways to improve. Thank you for staying with us, please travel safely, and we hope you will return soon.Most Sincerely,Park Vista Team

8/10 Good

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from John Hogg on Jan 15, 2024
Dear Steven,Thanks for staying with us and giving us a great rating

10/10 Excellent

Ashton

Stayed 5 nights in Dec 2023
Response from John Hogg on Jan 15, 2024
Dear Ashton,Thanks for rating us as excellent. We hope to serve you again soon