Ratings based on 1,063 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom dalton, GA

Nice hotel in the mountains

Posted Feb 20, 2015
We were very pleased with the Park Vista. We ended up spending lots if time in the indoor pool because of the snow/ice storm. Everything was super nice! Would definitely stay there again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom louisiana

Beautiful location with breathtaking views

Posted Feb 18, 2015
Staff very pleasant & professional. Everyone went out of their way to make us feel at home
5 out of 5
Recommended
for Everyone
by A verified travelerfrom St. Augustine, FL

Not too busy for good customer service!!!!

Posted Feb 10, 2015
Pros: EVERYTHING
Cons: Nothing
Location: Near Skiing and touristy stuff in Gatlinburg
They were SLAMMED, as in a line out the door just to check in slammed. Yet customer service was AWESOME! Upgrades and comps were given due to delay. Just perfect service!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Orlando

Great view of Gatlinburg or the Smoky Mountains

Posted Jan 24, 2015
We had a wonderful experience at this gorgeous property overlooking Gatlinburg or the park. The staff were courteous and efficient. While the hotel has been around for decades, it is meticulously maintained. Our room was spacious, clean and comfortable... did I mention the view? We will return to this hotel again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 20, 2015
Nice hotel with a good view. Clean facility with an updated lobby area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 11, 2015
Clean, modern, comfortable, and friendly staff. Recommend this hotel to anyone. I will be back.
4 out of 5
Recommended
for Everyone
by A verified traveler

Pay 9.95 per device for wifi. What a ripoff. far a

Posted Jan 5, 2015
Pros: Pool was nice.
Cons: No charge for wifi
Location: Doughnut Friar great eating. Dick's Last Resort a totally unique dining experience. Bubba Gumb is always good. Ripley's Museum a great place.
Staff was fantastic. Food was great. Wifi ripoff. Great place to view New Years Eve Ball Drop.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Pensacola, FL

Close to everything.

Posted Jan 4, 2015
Other that the huge crowds on teenagers screaming till 2 in the morning and having to call the manager 3 nights in a row, it was a really nice hotel. Make sure there isn't a youth conference going on when you stay there is my only advice.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location, but..............

Posted Jan 4, 2015
Good location and view for Downtown Gatlingburg. We could see fireworks of Downtown on New Year's Day in my room. But, room service was disappointing. I requested coffee cups several times..........
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Cookeville, TN

Nice hotel, great view.

Posted Jan 2, 2015
Pros: I liked the location and easy access, and the dining accomodations.
Cons: The hotel is beginning to show it's age, it needs a modern refurbishment.
Location: Great, close to downtown Gatlinburg.
Great get-away for the holiday. Staff was very friendly and helpful. The Christmas meal that was servrd in the dining area was great.