Ratings based on 754 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Antelope, California

Great location in the Smoky Mountains!

Posted Jul 7, 2014
Pros: The hotel room view was incredible. The staff was wonderful. The hotel pool area is a definite children's resort. The hotel restaurant was very good.
Cons: The room air conditioner was a bit loud compared to other hotels. I had to adjust the TV volume whenever the air conditioner cycled on or off.
Location: The hotel is just outside the Smoky Mountain resort town of Gatlinburg and a short drive to the nearby Dollywood theme park.
This hotel has a wonderful staff. Every room had a wonderful view of the Smoky Mountains. The indoor pool facility with slide was perfect for my children. I stayed in the area before and found this hotel to be a much nicer experience than where I stayed in a previous year. I would stay here again if I returned to the region.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Nice hotel with great view

Posted Jul 5, 2014
Pool great for kids. To small to swim not enough chairs to sit and watch. Not enough staff at desk. Great room service. Breakfast buffet great. Nice lobby we spent each evening winding down around the fire and playing checkers. Hotel needs to work on overall cleanliness.
2 out of 5
by A verified traveler from Michigan

Disappointed

Posted Jul 2, 2014
Location: The location of the hotel is secluded but very near the tourist strip in Gatlinburg.
For the price we were extremely disappointed. Everything was just....OK, it should have been excellent. The things that are included at other hotels are all extras here. From the WIFI to the popcorn in the lobby.
3 out of 5
by A verified traveler from Illinois

Ok hotel

Posted Jun 29, 2014
Its ok expected less dust in the room. No free coffee you have to pay for every little thing.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chattanooga, TN

Great stay! Great views!

Posted Jun 25, 2014
Pros: The location and view, the pool, friendly staff.
The views are amazing. From our room it felt like we were the only people in the Smokies. The hotel itself is set up on a hill and from the balcony we could see almost nothing but the mountains. It's far enough away from downtown to feel secluded. It's just a little far for walking downtown, but the trolley comes to the lobby and will take you down in a couple minutes. The pool was great, kids loved the slides. Wasn't too overcrowded. The staff was wonderful as well. And the interior of the hotel was beautiful.
2 out of 5
Recommended
for Families
by A verified traveler from arizona

nice hotel.nice view

Posted Jun 24, 2014
Pros: neat lobby ,computers,restruant
Cons: cleaner rooms.how about continental breakfast.wi-fi at no cost.
Location: wonderful location to downtown.
carpet was dirty .loked like dog hair under one bed.
4 out of 5
Recommended
for Everyone
by Jon from St. Louis MO

Very good overall experience, nice location

Posted Jun 22, 2014
Overall very good hotel that misses "great" by needing a bit of sprucing up in the small details. Nicely located overlooking Gatlinburg, great outdoor firepit. One annoying thing - housekeeping was lousy. One day they didn't show up till almost 5pm, the next day they arrived at 9 am & barely cleaned up. But that's nitpicking, overall it's a very good hotel & we'll be back.
3 out of 5
by A verified traveler

Not what we expected.

Posted Jun 19, 2014
Pros: The beds were super comfortable.
Cons: The air conditioning system had to run constantly to just maintain a temperature that was bearable.
For the price we expected just a little more. The parking situation was not very pleasing. One has to walk quite a distance from the parking lot to the hotel. The balcony was extremely small. The bathroom had no ventilation fan and the door lock would not work. The lady at the front desk could use some people skills.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel, beautiful view from balcony

Posted Jun 19, 2014
We had a very nice and relaxing stay. Kids really enjoyed the pool and waterslides. Resturant served great food. We would definitly stay at this hotel again!
3 out of 5
by Ron from louisiana

Worst Hilton in system

Posted Jun 19, 2014
Pros: Location
Cons: See above
Location: Close to town but too far to walk
Did not clean room properly. Expensive surcharge for WiFi. Dinner took over 45 min to get in the restaurant.