Ratings based on 754 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Antelope, California
Great location in the Smoky Mountains!Posted Jul 7, 2014
Pros: The hotel room view was incredible. The staff was wonderful. The hotel pool area is a definite children's resort. The hotel restaurant was very good.
Cons: The room air conditioner was a bit loud compared to other hotels. I had to adjust the TV volume whenever the air conditioner cycled on or off.
Location: The hotel is just outside the Smoky Mountain resort town of Gatlinburg and a short drive to the nearby Dollywood theme park.
This hotel has a wonderful staff. Every room had a wonderful view of the Smoky Mountains. The indoor pool facility with slide was perfect for my children. I stayed in the area before and found this hotel to be a much nicer experience than where I stayed in a previous year. I would stay here again if I returned to the region.
for Everyoneby A verified traveler from Ohio
Nice hotel with great viewPosted Jul 5, 2014
Pool great for kids. To small to swim not enough chairs to sit and watch. Not enough staff at desk. Great room service. Breakfast buffet great. Nice lobby we spent each evening winding down around the fire and playing checkers. Hotel needs to work on overall cleanliness.
by A verified traveler from Michigan
DisappointedPosted Jul 2, 2014
Location: The location of the hotel is secluded but very near the tourist strip in Gatlinburg.
For the price we were extremely disappointed. Everything was just....OK, it should have been excellent. The things that are included at other hotels are all extras here. From the WIFI to the popcorn in the lobby.
by A verified traveler from Illinois
Ok hotelPosted Jun 29, 2014
Its ok expected less dust in the room. No free coffee you have to pay for every little thing.
for Everyoneby A verified traveler from Chattanooga, TN
Great stay! Great views!Posted Jun 25, 2014
Pros: The location and view, the pool, friendly staff.
The views are amazing. From our room it felt like we were the only people in the Smokies. The hotel itself is set up on a hill and from the balcony we could see almost nothing but the mountains. It's far enough away from downtown to feel secluded. It's just a little far for walking downtown, but the trolley comes to the lobby and will take you down in a couple minutes. The pool was great, kids loved the slides. Wasn't too overcrowded. The staff was wonderful as well. And the interior of the hotel was beautiful.
for Familiesby A verified traveler from arizona
nice hotel.nice viewPosted Jun 24, 2014
Pros: neat lobby ,computers,restruant
Cons: cleaner rooms.how about continental breakfast.wi-fi at no cost.
Location: wonderful location to downtown.
carpet was dirty .loked like dog hair under one bed.
for Everyoneby Jon from St. Louis MO
Very good overall experience, nice locationPosted Jun 22, 2014
Overall very good hotel that misses "great" by needing a bit of sprucing up in the small details. Nicely located overlooking Gatlinburg, great outdoor firepit. One annoying thing - housekeeping was lousy. One day they didn't show up till almost 5pm, the next day they arrived at 9 am & barely cleaned up. But that's nitpicking, overall it's a very good hotel & we'll be back.
by A verified traveler
Not what we expected.Posted Jun 19, 2014
Pros: The beds were super comfortable.
Cons: The air conditioning system had to run constantly to just maintain a temperature that was bearable.
For the price we expected just a little more. The parking situation was not very pleasing. One has to walk quite a distance from the parking lot to the hotel. The balcony was extremely small. The bathroom had no ventilation fan and the door lock would not work. The lady at the front desk could use some people skills.
for Everyoneby A verified traveler
Very nice hotel, beautiful view from balconyPosted Jun 19, 2014
We had a very nice and relaxing stay. Kids really enjoyed the pool and waterslides. Resturant served great food. We would definitly stay at this hotel again!
by Ron from louisiana
Worst Hilton in systemPosted Jun 19, 2014
Cons: See above
Location: Close to town but too far to walk
Did not clean room properly. Expensive surcharge for WiFi. Dinner took over 45 min to get in the restaurant.