Ratings based on 1,087 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Georgia

A 2 star hotel for the price of a 4 star.

Posted Mar 24, 2015
Outdated facility, terrible food, and lower than average service. The room was clean.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Alabama

Mountain Trip

Posted Mar 23, 2015
Pros: Being a full service hotel up todate and clean.
Location: Close to the Great Smoky Mountains and to town.
The mountain view room lived up to its billing giving the feel you was up in the mountains all alone. The full service restaurant was good for us in the morning.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Indiana

Nice Hotel

Posted Mar 22, 2015
The hotel was great and the location was perfect for our trip. The staff was friendly, rooms clean and comfortable. If you don't want to drive into town, they have a trolley that runs every 30 mins and will pick you up right in front of the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel!

Posted Mar 10, 2015
The people next door slam the door all night i tried to call the front desk no 1 answered but i love it overall! Thank you and i will be back!
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel.

Posted Mar 4, 2015
Pleasant stay. We had an incident but it was immediately taken care of by management and staff.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Montgomery AL

Posted Mar 3, 2015
Hotel was very clean and great with kid friendly pool
5 out of 5
Recommended
for Everyone
by A verified travelerfrom dalton, GA

Nice hotel in the mountains

Posted Feb 20, 2015
We were very pleased with the Park Vista. We ended up spending lots if time in the indoor pool because of the snow/ice storm. Everything was super nice! Would definitely stay there again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom louisiana

Beautiful location with breathtaking views

Posted Feb 18, 2015
Staff very pleasant & professional. Everyone went out of their way to make us feel at home
5 out of 5
Recommended
for Everyone
by A verified travelerfrom St. Augustine, FL

Not too busy for good customer service!!!!

Posted Feb 10, 2015
Pros: EVERYTHING
Cons: Nothing
Location: Near Skiing and touristy stuff in Gatlinburg
They were SLAMMED, as in a line out the door just to check in slammed. Yet customer service was AWESOME! Upgrades and comps were given due to delay. Just perfect service!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Orlando

Great view of Gatlinburg or the Smoky Mountains

Posted Jan 24, 2015
We had a wonderful experience at this gorgeous property overlooking Gatlinburg or the park. The staff were courteous and efficient. While the hotel has been around for decades, it is meticulously maintained. Our room was spacious, clean and comfortable... did I mention the view? We will return to this hotel again.