Ratings based on 740 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chattanooga, TN

Nice hotel with plenty of pools

Posted Sep 8, 2014
Pros: The pools, the full kitchen and dining area and the comfortable bed.
Cons: I don't think the noise can be improved based on the layout of the building. Bathrooms could be treated for mildew.
Location: It's located near Tanger Outlet center, Dollywood and Dixie Stampede. Plenty of shops & places to eat nearby.
The hotel staff was very friendly and for the most part the room was clean. I noticed some mildew in the bathroom above the shower. The room iteself was comfortable, but I didn't like the noise. Be prepared to hear doors slamming late at night/early in the morning and other people talking. My daughter enjoyed the pool areas. The pool is between the hotel and the parking lot. I had to make several trips to unload/load the car. It was quite a hike to make 3 trips.
5 out of 5
Recommended
for Everyone
by A verified traveler from Martins Ferry OH

Great area. Clean resort

Posted Aug 26, 2014
Pros: Location, cleanliness and kind staff
Cons: None
Location: It's within minutes of Pigeon Ford and Gatlinburg. Need I say more! Sevierville is a great area!
The room was very nice and spacious. We appreciated the cleanliness of the room and the private balcony. The staff was very kind and went out of their way assisting us and answering questions we had about the area.
Comment from Hotel Management
Sep 4, 2014 by Mark, Hotel Management
We’re thrilled to hear you enjoyed your time with us! Our location definitely helps with the privacy of our balconies and the noise level from town. Our staff is always ready and available to answer questions and make recommendations for our guests! We love helping our guests plan their time here with us. Thank you for your kind review and we hope to see you again!
3 out of 5
by A verified traveler from upstate new york

OK but nothing there

Posted Aug 25, 2014
Pros: It was quiet sleeping. You didn't hear your neighbors Good location
Cons: Snacks on sight, more housekeeping services or at least let you know what you are getting when you make a reservation
Location: Tons and tons of activities, food and shops
Our stay was for 3 nights. It was OK; but there were no amenities except the water park. Bring your own food and drinks if you snack and want to eat and drink without leaving your room, otherwise you will use vending machines that are not stocked daily. We went to several floors for pop, and another for snacks. Housekeeping is limited to bringing clean towels. .
5 out of 5
Recommended
for Everyone
by A verified traveler from south central, ky

Great room at a great rate!

Posted Aug 13, 2014
Plenty of room, great beds, had a blast in the pools!
Comment from Hotel Management
Aug 15, 2014 by Mark, Hotel Management
Thank you so very much for sharing your experience with us! We value our guests and all that they have to say. We’re glad that you enjoyed your room and the luxurious pillow top mattresses. Our water parks are a great place to build lasting family memories and are glad that you were able to take advantage of them. We hope that you are looking forward to your next stay with us as much as we are! Have a wonderful day and safe journeys along the way!
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Good place to stay

Posted Aug 9, 2014
Pros: The hotel is maintained and very clean.
Cons: The only suggestion for improvement is to check the entrance swipe machines. We had difficulty with our key cards at these doors.
Location: Plenty of restaurants close by. Winery beside the resort. Stables, zip lines, shopping at outlets, Titanic, Wonderworks, dinner shows and lots more.
Check-in was quick and efficient. Excellent staff, very helpful. The two bedroom suite was clean. The lady at the front desk that checked us in called to check if everything met our needs. The water park inside and outside was clean and had attendants. Towels were available at each area. Lots of fun for the kids. The resort is close to everything! We loved it and will return.
Comment from Hotel Management
Aug 16, 2014 by Mark, Hotel Management
On behalf of the entire staff of The Resort @ Governor’s Crossing, we’d like to thank you for sharing your thoughts and experience! We will be sure to share your thoughts with the front desk staff as they will be tickled to know they helped to make such an impression on your stay. We hope that we can continue to provide your family with clean, comfortable rooms and staff who are eager to please. We are pleased that you and your family enjoyed the water park as well as all of our other amenities. We would like to suggest that you plan a return trip for the fall. The mountains turn into a blanket of color and makes for an awe inspiring sight for everyone! We all wish you a wonderful day and can’t wait to see you!
2 out of 5
by A verified traveler from Knoxville

Not all its cracked up to be for the price!!!

Posted Aug 4, 2014
Pros: Water park
Cons: It needs updating and some general maintenance. They call themselves a green hotel but, they have taken that to a whole new meaning.
Location: Convenient to shopping and restaurants
Upon checking in we were told it is not a handicap accessible resort which is said considering when I called before booking to verify this aspect of our trip. It does not have enough parking and we had to park in winery parking both nights next door. The entry doors are quiet a walk from parking lot and luggage carts are few and far between. Check in Manager needed a course in customer service and how to smile. She was training a new employee upon check-in and was a poor example for employees. When ask about what room to place us in to help accommodate us the most she hesitated then ended up placing us in a unit on 3rd floor at the far end unit next to water park which requires A LOT of walking. Husband being a disabled vet with double leg braces did not do well. Very disappointed at there lack of caring or trying to accommodate us to make the trip more enjoyable. Will not be back. Only positive note I can pass on is the water amenities were very nice. I hope this helps someone else.
Comment from Hotel Management
Aug 16, 2014 by Mark, Hotel Management
Thank you for taking the time to share your thoughts with us. Feedback from our guests is very important to us and is an integral part of our continuous training. We are saddened to hear that your stay was anything less than fantastic. We just added additional parking and are continuing to look for more options as we understand that is an inconvenience for our guests at times. We apologize for our inability to accommodate your needs in a manner that was more fitting of your situation. As we only have a select few rooms that are handicapped accessible it is sometimes quite difficult to fully accommodate our guests’ needs. We are glad that you did find enjoyment in the water parks and hope that you will afford us another opportunity to provide you with a room that better suits your needs. We wish you a wonderful day and safe journeys along the way!
4 out of 5
Recommended
for Everyone
by A verified traveler from indianapolis, IN

Posted Jul 13, 2014
Pros: Great family-friendly facility.
Location: Tons of activities, shows, restaurants, shopping near by. Something for all ages.
Vacationed with our four grandchildren & their parents.
4 out of 5
Recommended
for Everyone
by A verified traveler

North side of Pigeon Forge

Posted Jul 12, 2014
Staff was great & attentive to special requests. The hotel is on the North side of Pigeon Forge which is great when you are ready to leave town. Two things could be better... 1) All towels at the hotel (room and pool) are a little bigger than the size of a standard hand towel. Need bigger towels. 2) we were in half of a "Suite" that consisted of two rooms. The problem is that both rooms share a common entrance from the hall and in that entrance is where the thermostat is for both rooms. So you have two sets of people that don't know each other setting a common thermostat. Overall, good place to stay however.
Comment from Hotel Management
Aug 17, 2014 by Mark, Hotel Management
On behalf of the entire staff, we’d like to thank you for sharing your thoughts with us! We value all that our guests have to say and welcome every opportunity to better our property as well as ourselves. We will share your comments regarding the attentiveness of our front desk agents as they will be thrilled to know they helped to make an impression on your stay. Please know that we listen all of our guests’ comments, concerns and or suggestions so that we can make improvements to our rooms, public facilities, and staff. In regards to your comment about the “shared” A/C control panel, we would like to point out that while it appears that control panel is for both rooms, there is a separate control panel for the larger, one bedroom unit located in that room. We hope that this helps clear up any confusion for your future visits. We are looking forward to seeing you and your family again in the near future and wish you a wonderful day in the mean time.
5 out of 5
Recommended
for Everyone
by A verified traveler from Goshen, IN

Great Stay

Posted Jul 7, 2014
It was pretty pricing but we had an outstanding stay. Overall the condo was really worth it.
Comment from Hotel Management
Aug 16, 2014 by Mark, Hotel Management
We are glad you were able to see the value of all that we offer our guests and enjoyed your stay! We all work diligently to ensure that our rooms, grounds, and public facilities are clean, comfortable, and ready for our guests. We hope that the next time you visit the Great Smoky Mountains we can, again, provide you with a great room! Have a wonderful day!
4 out of 5
Recommended
for Families
by A verified traveler from Georgia

Family Vacation

Posted Jul 3, 2014
Pros: Condo was one level (no stairs). Had a washer and dryer. Had a fully equipped kitchen.
Location: LOTS of things to do especially with kids.
My husband and I took our 4 grandchildren on a 4 day vacation. The kids (ages 2-12) loved the indoor and outdoor water park. Our condo was clean and comfortable. We did experience a problem with our DVD on our first night and contacted the front desk, within 5 minutes a technician was at our door and had it fixed quickly. Thank goodness! We all enjoyed our stay.
Comment from Hotel Management
Aug 15, 2014 by Mark, Hotel Management
We’d like to thank you for taking time out of your day to share your thoughts with us! It is because of feedback such as yours that we are able to continuously provide all of our guests with superior service. We hate that you experienced a problem with the DVD player but are glad that it was resolved in such a timely and efficient manner. We hope to see you again real soon and wish you and your family well!