Ratings based on 865 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Alabama

Decent

Posted Jun 9, 2015
Pros: It was nice to have a washer and dryer in the room.
Cons: Exterior - get rid of the ugly sign.
Location: Hotel was at a main intersection - restaurants nearby
Decent hotel - there were three issues. 1) there is a big ugly sign on the side of the main building about nightly rates for condo's. The sign is very ugly and takes away from the resort. The exterior needs to be updated. 2) There was a green glob of something on the bathroom ceiling that we told the front desk about but was never cleaned up - there was even a stain on the ceiling around the glob. 3)Air conditioner - the room at night was very warm and we asked for help and they said the would offer fans. we had to go back down 2 days later and get the fans ourselves.
Comment from Hotel Management
Jun 12, 2015 by Manager on Duty, Hotel Management
Thank you for the review of your stay. We value all that our guests have to share with us and welcome any opportunity to improve our service as well as our property. We are saddened to learn that your concerns were not addressed to your satisfaction and we will take the appropriate steps to ensure that this shortcoming does not happen again. We wish to let you know that our guest's satisfaction is of the utmost importance to us and we hope that you will afford us another opportunity to show you how dedicated we are to providing excellent service. We wish you a wonderful day and safe journeys along the way!
3 out of 5
Recommended
for Families
by A verified traveler from Byram, MS

Very close to Dollywood

Posted May 30, 2015
Pros: close proximity to everything; to include Dollywood
Location: Close to Dollywood - right down the road from Pigeon Forge and Gatlinburg - easy access to other areas such as Wears Valley, etc..
Nice basic hotel amenities - pleasant enough staff - pool and water slides were fantastic for my 9 year old
Comment from Hotel Management
Jun 1, 2015 by Manager on Duty, Hotel Management
Thank you for the review of your stay at our property. We value all that our guests share with us and welcome any opportunity to improve our staff or the property. We would like to invite you to give us your suggestions as to how we could improve our amenities as we are always looking for ways to stay ahead of the competition. We look forward to hearing from you and wish you a wonderful day! Sincerely, Jason Smith Manager on Duty The Resort at Governor's Crossing
4 out of 5
Recommended
for Everyone
by A verified traveler from ohio

Great location and water activities for kids

Posted May 25, 2015
Check in was great, the staff was very friendly. A nice pool area with slides and kiddie pools. Only a few letdowns - the bed was terrible, like it had a massive black hole right in the middle that you'd sink into. Also the walls seemed paper thin to the point where you could hear everything in the halls and even your neighbors. We would stay again if the price was right, but certainly not more than the $133/night we paid
Comment from Hotel Management
Jun 1, 2015 by Manager on Duty, Hotel Management
Thank you for taking the time to share your review of our property. We are sad to learn that your bed was not to your liking. Please know that our goal is to ensure that all of our guests enjoy every aspect of their stay with us and we are always willing to do whatever to see to that commitment. We hope that you will afford us another opportunity to serve you and should you find anything that is not to your liking, please let us know and we will be right up to rectify the issue. We hope to see you again and wish you a wonderful day in the mean time! Kind Regards, Jason Smith Manager on Duty The Resort at Governor's Crossing
4 out of 5
Recommended
for Everyone
by A verified traveler

Decent hotel that could use a good cleaning.

Posted May 22, 2015
For one night it was alright. The carpets felt dirty and the vents had dust around them.
Comment from Hotel Management
Jun 1, 2015 by Manager on Duty, Hotel Management
Thank you for the review of our property. We thank you for bringing our shortcomings to our attention so that we can focus on those areas and provide a better experience for you and the rest of our guests. We hope that you will afford us another opportunity to show you how important your satisfaction is to all of us. We wish you a wonderful day and safe journeys along the way! Sincerely, Jason Smith Manager on Duty The Resort at Governor's Crossing
5 out of 5
Recommended
for Everyone
by A verified traveler from GA

Great place

Posted May 16, 2015
Although the hotel is older it is kept up nicely and was clean and basically comfortable. The outdoor facilities are so awesome that it is worth the price of the room especially if you are with your family and have young kids. There is a full kitchen including dishwasher so you can save money on meals if you wish to eat "at home. " I believe the pools and water slides would entertain any kid for the day. So all in all its a destination in itself and worth the money.
Comment from Hotel Management
May 19, 2015 by Manager on Duty, Hotel Management
We sincerely thank you for taking the time to share your experience with us! We put a lot of thought into the amenities we offer our guests and it is always so pleasant to hear when our guests appreciate those things specifically. We look forward to seeing you again in the future and wish you a wonderful day!
4 out of 5
Recommended
for Families
by A verified traveler

Weekend birthday getaway!!

Posted May 16, 2015
Pros: The pools
Had a very nice stay. Close to most everything we wanted to do. Really enjoyed the pools!
Comment from Hotel Management
May 19, 2015 by Manager on Duty, Hotel Management
We are so pleased to learn that you enjoyed your time with us! It helps us to stay on the right track when we hear from our guests so we sincerely thank you for sharing your thoughts with us. We are looking forward to your next visit and wish you a wonderful day with safe travels wherever you may go!
5 out of 5
Recommended
for Families
by A verified traveler

Nice hotel, realxing and roomy

Posted May 11, 2015
Pros: Pools are great. Our grandkids had a better time in the pools than crowded Dollywood.
This is a great hotel for families. The kitchens in the suites really help by allowing breakfast in the room
Comment from Hotel Management
May 12, 2015 by Manager on Duty, Hotel Management
We are so glad to hear that you and your family enjoyed your time with us! We all work so very hard to ensure that our rooms are clean and comfortable, our staff is friendly and knowledgeable, and our rates are competitive with surrounding properties and it is always nice to learn that work pays off. We look forward to seeing you again in the near future and wish you a wonderful day and safe journeys along the way!
5 out of 5
Recommended
for Everyone
by A verified traveler from Nashville, TN

Good place to stay

Posted Apr 25, 2015
Cons: Clean and courteous staff.
Location: Located right off the parkway where most everything of interest is located.
When arriving we were pleasantly surprised at the size of the room and the amenities provided. It was wonderful compared to other 4 star facilities I have stayed in. There was only one small problem, the television remotes did not work. We called the front desk and did not get much help. Finally figured out the one in the living room, but never could get the one in the bedroom to work. Told management about the problem upon leaving. Staff was kind and courteous. Will definitely stay here again.
Comment from Hotel Management
Apr 29, 2015 by Manager on Duty, Hotel Management
We are so glad to hear that your stay was enjoyable and worthy of a return visit! We all work very hard to make our guests to feel that they are welcome, appreciated, and well taken care of and it is wonderful to know that you felt that way. We are sorry that the issue with the remotes was not handled more thoroughly and we will make sure that all of our staff knows the proper steps to be taken when dealing with a situation such as that. We look forward to seeing you again in the future and wish you a wonderful day!
3 out of 5
by A verified traveler

Not worth the price

Posted Apr 20, 2015
Dirty bathroom walls, old gum under bed, stained sheets... In general, not very clean.
Comment from Hotel Management
Apr 22, 2015 by Manager on Duty, Hotel Management
On behalf of the entire staff of The Resort, we apologize for not meeting your expectations. We have every room inspected by trained staff prior to allowing our guests to check in and we apologize for not having caught the issues you mentioned beforehand. We are always more than willing to see to any issues that come up for our guests the moment they are brought to our attention. We hope that you will afford us another opportunity to show you just how important your complete satisfaction is to all of us here at The Resort. We wish you a wonderful day and safe journeys along the way!
1 out of 5
Recommended
for Everyone
by A verified traveler from Tennessee

Posted Apr 19, 2015
After check in I waited over 3 hrs b4 I received my room key. One elevator in the building where my room was located which took over 10 minutes for the elevator to stop on your floor. Overall, a nice hotel.
Comment from Hotel Management
Apr 21, 2015 by Manager on Duty, Hotel Management
Thank you so very much for sharing your thoughts with us! We value all that our guests have to say whether it be good or bad. We are so sorry that we experienced extreme technical difficulties while you were checking in. The machine that we use to encode all of our guest room keys malfunctioned and as we did not have a spare one on site, we had to wait while one was brought to us. Once we got a spare unit and contacted the support staff for the machine, we were able to quickly make keys for all of our guests that checked in prior. As for the elevator issue, we can only say that with over 120 guests checking in, the elevators were doing all that they could to keep up with the high demand and for that we apologize. We hope that these 2 issues will not prevent you from staying with us again in the future. We all wish you a wonderful day and safe travels along the way!