Ratings based on 837 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Would not recommend

Posted Feb 23, 2015
The hotel was filthy. We could barely sleep. You could hear every noise. The mattress was extremely worn. We checked out early and stayed elsewhere.
Comment from Hotel Management
Mar 12, 2015 by Manager on Duty, Hotel Management
Thank you for taking the time to share your experience with us. Feedback from our guests is very important to us and we value all that our guests have to say, both the good and the bad. We are sorry that you found your stay to be anything less than completely satisfactory. Our number one goal is to provide clean, comfortable rooms at an affordable price and it pains us to know that we fell short of that mark for you. We hope that you will afford us another opportunity to show you just how important our guests' satisfaction is to all of us. We again thank you for your comments and wish you a wonderful day!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Nashville

Off season, 3 nights.

Posted Feb 19, 2015
Very comfortable and facilities were good. Some evening noise from the game room area.
Comment from Hotel Management
Mar 12, 2015 by Manager on Duty, Hotel Management
We'd like to thank you for taking the time to share your thoughts with us! Feedback from our guests is the truest way for us to evaluate how we are performing as a whole and it pleases us all to know that we are continuously providing excellent services to all of our patrons! Just a little tip for you; when making your next reservation, please ask that your room not be on the same floor as the game room and that should help to prevent any unwanted noises in the evening hours. Thank you again and have a wonderful day!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Indiana

Nice place to stay

Posted Feb 10, 2015
Since it is winter, we did not use any of the pools etc. We had a great view of the mountains.
Comment from Hotel Management
Mar 12, 2015 by Manager on Duty, Hotel Management
We are so glad to know that you enjoyed your time with us! We do wish to make sure that you know that our indoor Water Park is heated and open all year round; so the next time you come to visit you may enjoy that experience as well. We are looking forward to your next visit with us and encourage you to take a run down one of our water slides! They are so much fun and we're sure you won't be disappointed! Have a great day and safe journeys along the way!
3 out of 5
Recommended
for Everyone
by A verified traveler

Needs new furniture

Posted Feb 3, 2015
Beds were nice, kitchen was clean but the Furniture was ripped and stained everywhere needs replacing. Also pool area was not cleaned everyday
Comment from Hotel Management
Mar 12, 2015 by Manager on Duty, Hotel Management
On behalf of the entire staff of The Resort, we'd like to apologize for not meeting your expectations. We all work very hard to ensure that all of our guests enjoy their time with us and it pains us to know that we missed the mark for you. Please know that in just a couple of months, we will be replacing the sofas and accent chairs in our units. We hope that you will consider visiting with us again so that you can see firsthand what kind of difference this will make. We apologize that you found the indoor pool area to be anything short of sparkling clean and will address this issue with the necessary personnel. We wish you a wonderful day and hope to see you again real soon!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom R

Way more then we expected for the price!

Posted Jan 20, 2015
We thought sure it will be a "nice" room... That doesn't begin to cover it! I have had one bedroom apartments that didn't have all the amenities he had here! Nothing but great things to say about resort its staff and the indoor water play area.
Comment from Hotel Management
Jan 22, 2015 by Mark, Hotel Management
From all of us, thank you for the kind words you have shared with us! It makes everyone here at The Resort @ Governor's Crossing so proud to know that our hard work and strong commitment to superior guest services is paying off! We hope the next you come to visit the Great Smoky Mountains that you will let us provide you with the same great service you experienced previously. We all wish you the very best for this year to come and hope to see you real soon!
2 out of 5
by A verified traveler

Home buying trip

Posted Jan 20, 2015
Horrible. Screaming kids yelling inside the rooms, screaming and running down the hallways - totally unacceptable and out of control. Not really the hotels fault (evidently manners aren't taught anymore), but can't recommend this hotel to anyone wanting a peaceful, enjoyable stay.
Comment from Hotel Management
Jan 22, 2015 by Mark, Hotel Management
We are so sorry to learn that the behavior of others prevented you from enjoying your stay with us. We do everything that we can to address issues such as this one but as you can imagine, it does not always work. We hope that you will consider giving us another opportunity to provide you and your family with a comfortable and peaceful vacation and we encourage you to call ahead and make sure that there will not be any large groups staying at the same time as you will be. We all wish you a wonderful day!
5 out of 5
Recommended
for Families
by Angelfrom port saint lucie

Excellent

Posted Jan 16, 2015 on Hotels.com
Absolutely wonderful stay! loved the room!! big enough for all!!! perfect
Comment from Hotel Management
Mar 28, 2015 by Mark, Hotel Management
We are so glad that you enjoyed your stay with us! It gives us all great pride to know that our hard work and dedication is paying off. We hope that the next time you come to visit the Great Smoky Mountains that you will stay with us again. We all wish you a wonderful day and safe journeys along the way!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Kentucky

Convenient place to stay. Very clean.

Posted Jan 10, 2015
Stayed only one night but plan on going back to visit again soon.
Comment from Hotel Management
Jan 11, 2015 by Mark, Hotel Management
We are so very glad that even though you only stayed with us for one night, we were able to make such an outstanding impression on you and your family! Our number one goal is to provide all of our guests with clean, comfortable condos at a competitive price and it looks as if we were able to do just that for you! Have a wonderful day and safe journeys along the way.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 28, 2014
We stayed here for two nights during the Christmas holiday. The room was very clean and comfortable. Our kids had a great time in the pool area as well. We would definitely recommend this hotel to others.
Comment from Hotel Management
Dec 30, 2014 by Mark, Hotel Management
On behalf of the entire staff of The Resort @ Governor's Crossing, thank you for taking the time to share your experience with us! It gives us all such great pride and pleasure to know that we were able to make such an impact on your vacation and we hope that you will visit with us again real soon! From all of us to all of you, have a safe and Happy New Year!
5 out of 5
Recommended
for Families
by A verified traveler

Five Star

Posted Dec 17, 2014 on Hotels.com
I couldn't have asked for a better stay. We had 3 small kids traveling and we weren't allowed to check in until 4p. My father called and explained our situation and the hotel staff let us check in about 3 hours earlier than the check in time. The staff was amazing. I will definitely book with them again.
Comment from Hotel Management
Feb 21, 2015 by Mark, Hotel Management
We are so pleased to know that we were able to accommodate your request for an early check in! We are always more than happy to do this, whenever our occupancy allows of course. We hope that the little ones were able to enjoy the indoor water park but if they weren't, we have some fantastic Water Park packages for the coming up summer. We are looking forward to seeing you again real soon and wish you a wonderful day and safe journeys along the way!