Ratings based on 797 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Barbourville, KY

Location close to restaurants, shopping, hiking,

Posted Dec 17, 2014
Pros: Location
Cons: It would be nice if they served breakfast.
Location: Dollywood, Tanger Outlet, hiking, good restaurants
Went to Dollywood to see the Christmas lights. Shopped at Tanger and Christmas store. Enjoyed meals at The Old Mill.
Comment from Hotel Management
Dec 18, 2014 by Mark, Hotel Management
We are so glad that you were able to take advantage of our convenient location while visiting the Great Smoky Mountains. The next time you come to visit, we suggest you take in one of the great dinner shows of the area, they are always a fun, family event for all. We look forward to seeing you again and wish you and yours a Very Merry Christmas and a Happy New Year!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom North Carolina

Family Christmas Shopping Trip

Posted Dec 14, 2014
Pros: The location is perfect for shopping and taking the back road to Dollywood.
Location: Near Tanger and easy back road access to Dollywood.
We go to Pigeon Forge every December for a little vacation and shopping trip. I had bought a few "surprises" for our granddaughter and the staff was great to have a hiding place for them. Every thing we asked for was done quickly and right on spot. The indoor water park is awesome for little kids ALL year long. We have stayed there every time we have been to Pigeon Forge the last three years. I would recommend the two bedroom condos, they work great for us ( two grandparents, parents, and three little ones ).
Comment from Hotel Management
Dec 17, 2014 by Mark, Hotel Management
It is so wonderful to know that we have been able to accommodate you for the past few years and that we continuously provide you and yours with an enjoyable stay each time! We all work so very hard to ensure that all of our guests have as good of a time as you have and it is nice to know that you appreciate us! From all of us to all of you, we wish you a Very Merry Christmas and a Happy New Year!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom East TN.

Nice place right in the middle of most places

Posted Dec 4, 2014
Pros: Good Beds
Cons: Bathroom to small but useable
Location: Lots of things to do if you like to eat choices are endless, shows everywhere, just across the Mtn. You have gambling or go see National Park
Only stayed one night but was well pleased with room good value for what we paid
Comment from Hotel Management
Dec 5, 2014 by Mark, Hotel Management
It is fantastic to hear that you were able to take advantage of the tremendous value that we offer all of our guests. Our specialty is to provide clean and comfortable rooms at an affordable cost to all and it appears that we did just that for you! We look forward to serving you again and again and hope that your Christmas is filled with Hope, Joy, Love and Wonder! See you soon!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Tennessee

Nice hotel close to shopping

Posted Dec 1, 2014
Nice large room close to shopping. Really loved the room! House keeping never brought us towels but overall nice place.
Comment from Hotel Management
Dec 2, 2014 by Mark, Hotel Management
Thank you for taking the time to share your thoughts with us! We value all that out guests have to share and use each comment as a tool to further train our staff and better our property. We are so glad that you loved your unit and that you see that value in being so close to a majority of the shopping centers in the area. Our housekeeping department enjoys seeing to our guests' needs and it troubles me to learn that your request was not met. Please know that we will look into this issue and will address it promptly so that we can prevent this from happening again. We look forward to seeing you again in the near future and wish you and your family a Very Merry Christmas and a safe New Year!
2 out of 5
by A verified travelerfrom Kingsport, TN

Absolutely the worst place to stay in Pigeon Forge

Posted Nov 27, 2014
Pros: Location.
Cons: See above remarks & go from there!
Location: Very close to shopping, restaurants, Dollywood, etc.
We arrived at Governor's Crossing at 3:40 p.m., and was told the room would not be ready until 4:00. 4:00 came and went....then 5:00 came & went. After calling the front desk numerous times, and speaking with 5 (yes, really 5) different people, they finally had our room ready at 5:20. Once in the room, we discovered the ice maker did not work. Not only that, they have no ice machines anywhere on the premises. The elevators are painfully slow. You might as well be prepared to use the stairwells. The indoor pool area is extremely hot and noisy. If you want to take your children/grandchildren to an indoor waterpark, do yourself a favor and pay a little extra to stay at the Wilderness! It is worth it in more ways than one!
Comment from Hotel Management
Nov 30, 2014 by Mark, Hotel Management
On behalf of the entire staff of The Resort, please accept our most sincere apologies for the breakdown in service. It is never our intention to make our guests wait to occupy their condos and we hope that you understand this was an isolated incident. We'd like to make sure that you know whenever there are issues in our condos we are always more than happy to address them as soon as we are made aware of them. Because all of our condos have fully functioning ice makers in the refrigerators and we are governed by a Home Owner's Association, we do not have ice machines anywhere on the property. We hope that we will be afforded another opportunity to show you just how important your overall satisfaction is to all of us here at The Resort @ Governor's Crossing and wish you a wonderful day!
3 out of 5
by A verified travelerfrom Athens, GA

Passable but barely

Posted Nov 17, 2014
Pros: The staff was friendly.
Cons: The facilities need updating - surfaces need freshening. The beds need to be replaced. The linens are rough.
Location: Great location!
The facilities are tired, the beds are like you slept on in your freshman dorm, and the cleanliness is barely passable. All in all, I wouldn't recommend this as a place to stay....
Comment from Hotel Management
Nov 24, 2014 by Mark, Hotel Management
On behalf of the entire staff of The Resort, I'd like to apologize for your unit not meeting your standards. We all work very hard to make sure our guests are satisfied with their stay and it pains us to know that we failed to do so for you and your family. Please know that we are planning on making several upgrades and improvements to the property and hope that you will come and visit with us again so that you see firsthand all of the hard work we are putting in. We wish you and yours a Happy Thanksgiving and safe travels!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Leipzig

Gute Lage und toller Ausblick

Posted Nov 16, 2014
Pros: Liebevoll gestaltete Rezeption, toll ausgestattete Zimmer, Parkplatz kostenlos und das alles am Fuße der Great Smoky Mountains.
Cons: Hinweis auf eingeschränkten Zimmerservice.
Location: Am Rande von Sevierville, am Fuße der Great Smoky Mountains. In der Nähe ist der Walmart und das TangerOutlet.
Wir, meine Partnerin und ich, waren auf unserer Rundreise drei Nächte im "The Resort at Governor's Crossing" und wir waren durchweg begeistert. Die Zimmer sind geräumig, wir hatten ein Zimmer mit Doppelbett, und sehr gut ausgestattet. Die Anlage ist sauber und sehr gut ausgestattet (Aussenpool und Wasserwelt). Die Anlage war hauptsächlich von Familien besucht, man hat jedoch kaum Lautstärke gespürt. Im Bad war eine Badewanne mit Sprudelfunktion. Leider werden bei normaler Zimmerbuchung keine Betten gemacht. Begründung war eingeschränkter Zimmerservice zur Sicherung der Privatsphäre. Gestört hat es uns jedoch nicht.
Comment from Hotel Management
Nov 25, 2014 by Mark, Hotel Management
Danke, dass Sie sich die Zeit nehmen , um Ihre Gedanken zu teilen. Wir sind so froh , zu wissen, dass Sie und Ihre Partnet Ihre Zeit mit uns genießen ! Wir bemühen uns, saubere Zimmer zu einem erschwinglichen Preis für alle unsere Gäste bieten, und wir sind sehr stolz darauf , die gerade that1 Wir hoffen, Sie in Zukunft wieder zu sehen und wünschen Ihnen einen schönen Tag !
4 out of 5
Recommended
for Everyone
by A verified travelerfrom columbus,ohio

Great stay!

Posted Nov 15, 2014
Front desk personnel was great. Room was very cozy. The bed slept exceptionally well. The biggest plus so far; NO BUGS, in the bed... wouldn't hesitate to stay there again.
Comment from Hotel Management
Nov 19, 2014 by Mark, Hotel Management
We are so happy to hear that your stay with us was enjoyable! Our staff take great pride in their jobs and being able to make our guests' vacations one to remember and they will be pleased to know that they have done just that for you! We hope to become your first choice when you visit the great Smoky Mountains and wish you and yours a wonderful day and safe journeys along the way!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great visit in the mountains.

Posted Nov 11, 2014
Pros: Very clean, price reasonable, and will go back again.
Cons: We didn't realize a studio room didn't have a closet to hang clothes in.
Location: Dollywood, lots of pretty scenery, many places to go.
Enjoyed our accommodations very much. had a nice time.
Comment from Hotel Management
Nov 24, 2014 by Mark, Hotel Management
We are all so pleased to learn that you enjoyed your time with us! It gives us all such great pride to learn that our hard work and dedication is paying off. We are looking forward to your next visit and wish you and your a Happy Thanksgiving!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Virginia

Hotel in a great location!

Posted Nov 10, 2014
We have visited the Pigeon Forge,TN area for the last 15 years. Previously we have stayed in family time shares but needed other accommodations this year. The king studio was perfect for the two of us. It was quite roomy, clean and in a great location- off the main street but in walking distance to restaurants and shopping. I would stay here again especially for the reasonable price and I am very particular about having an up-to-date clean place to stay.
Comment from Hotel Management
Nov 24, 2014 by Mark, Hotel Management
Thank you so very much for taking the time to share your experience with us. We value feedback from all of our guests and use it as training material so that we can continue to provide excellent guest services! We are glad that you saw the value in your accommodations and hope that we can continue to provide you with a clean, comfortable place to stay any time you're in the Great Smoky Mountains. Have a wonderful day and safe journeys along the way!