Ratings based on 830 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Would not recommend

Posted Feb 23, 2015
The hotel was filthy. We could barely sleep. You could hear every noise. The mattress was extremely worn. We checked out early and stayed elsewhere.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Nashville

Off season, 3 nights.

Posted Feb 19, 2015
Very comfortable and facilities were good. Some evening noise from the game room area.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Indiana

Nice place to stay

Posted Feb 10, 2015
Since it is winter, we did not use any of the pools etc. We had a great view of the mountains.
3 out of 5
Recommended
for Everyone
by A verified traveler

Needs new furniture

Posted Feb 3, 2015
Beds were nice, kitchen was clean but the Furniture was ripped and stained everywhere needs replacing. Also pool area was not cleaned everyday
5 out of 5
Recommended
for Everyone
by A verified travelerfrom R

Way more then we expected for the price!

Posted Jan 20, 2015
We thought sure it will be a "nice" room... That doesn't begin to cover it! I have had one bedroom apartments that didn't have all the amenities he had here! Nothing but great things to say about resort its staff and the indoor water play area.
Comment from Hotel Management
Jan 22, 2015 by Mark, Hotel Management
From all of us, thank you for the kind words you have shared with us! It makes everyone here at The Resort @ Governor's Crossing so proud to know that our hard work and strong commitment to superior guest services is paying off! We hope the next you come to visit the Great Smoky Mountains that you will let us provide you with the same great service you experienced previously. We all wish you the very best for this year to come and hope to see you real soon!
2 out of 5
by A verified traveler

Home buying trip

Posted Jan 20, 2015
Horrible. Screaming kids yelling inside the rooms, screaming and running down the hallways - totally unacceptable and out of control. Not really the hotels fault (evidently manners aren't taught anymore), but can't recommend this hotel to anyone wanting a peaceful, enjoyable stay.
Comment from Hotel Management
Jan 22, 2015 by Mark, Hotel Management
We are so sorry to learn that the behavior of others prevented you from enjoying your stay with us. We do everything that we can to address issues such as this one but as you can imagine, it does not always work. We hope that you will consider giving us another opportunity to provide you and your family with a comfortable and peaceful vacation and we encourage you to call ahead and make sure that there will not be any large groups staying at the same time as you will be. We all wish you a wonderful day!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Kentucky

Convenient place to stay. Very clean.

Posted Jan 10, 2015
Stayed only one night but plan on going back to visit again soon.
Comment from Hotel Management
Jan 11, 2015 by Mark, Hotel Management
We are so very glad that even though you only stayed with us for one night, we were able to make such an outstanding impression on you and your family! Our number one goal is to provide all of our guests with clean, comfortable condos at a competitive price and it looks as if we were able to do just that for you! Have a wonderful day and safe journeys along the way.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 28, 2014
We stayed here for two nights during the Christmas holiday. The room was very clean and comfortable. Our kids had a great time in the pool area as well. We would definitely recommend this hotel to others.
Comment from Hotel Management
Dec 30, 2014 by Mark, Hotel Management
On behalf of the entire staff of The Resort @ Governor's Crossing, thank you for taking the time to share your experience with us! It gives us all such great pride and pleasure to know that we were able to make such an impact on your vacation and we hope that you will visit with us again real soon! From all of us to all of you, have a safe and Happy New Year!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Barbourville, KY

Location close to restaurants, shopping, hiking,

Posted Dec 17, 2014
Pros: Location
Cons: It would be nice if they served breakfast.
Location: Dollywood, Tanger Outlet, hiking, good restaurants
Went to Dollywood to see the Christmas lights. Shopped at Tanger and Christmas store. Enjoyed meals at The Old Mill.
Comment from Hotel Management
Dec 18, 2014 by Mark, Hotel Management
We are so glad that you were able to take advantage of our convenient location while visiting the Great Smoky Mountains. The next time you come to visit, we suggest you take in one of the great dinner shows of the area, they are always a fun, family event for all. We look forward to seeing you again and wish you and yours a Very Merry Christmas and a Happy New Year!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom North Carolina

Family Christmas Shopping Trip

Posted Dec 14, 2014
Pros: The location is perfect for shopping and taking the back road to Dollywood.
Location: Near Tanger and easy back road access to Dollywood.
We go to Pigeon Forge every December for a little vacation and shopping trip. I had bought a few "surprises" for our granddaughter and the staff was great to have a hiding place for them. Every thing we asked for was done quickly and right on spot. The indoor water park is awesome for little kids ALL year long. We have stayed there every time we have been to Pigeon Forge the last three years. I would recommend the two bedroom condos, they work great for us ( two grandparents, parents, and three little ones ).
Comment from Hotel Management
Dec 17, 2014 by Mark, Hotel Management
It is so wonderful to know that we have been able to accommodate you for the past few years and that we continuously provide you and yours with an enjoyable stay each time! We all work so very hard to ensure that all of our guests have as good of a time as you have and it is nice to know that you appreciate us! From all of us to all of you, we wish you a Very Merry Christmas and a Happy New Year!