First of all, we have stayed here before and never had any problems. We waited until just after 4 to check in, as check-in time was 4:00pm. When we got to our room: #1 it was a handicap room. We did not request a handicap room. #2 there was no balcony. My itinerary clearly stated: Standard room, 2 queen beds, balcony. #3, the room looked clean, however it also looked like a converted storage area. There were no chairs except a recliner with a stain in the seat that looked like it had been wet in. There were tiny bugs in the bathroom. No, I did not complain due to the fact that my Hubby is a "keep the peace" soul. This was his spur of the moment Birthday trip. When I reserved our room, there were still plenty of rooms left, according to the website. I feel like as an older couple we were maybe taken advantage of. Hubby or no Hubby I do not plan on staying there again..