Ratings based on 1,604 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
84% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom L

Great hotel for the price

Posted Feb 23, 2015
The ice machine closest to us was out of order, and I wasn't paying attention that it took .25 for ice, so I walked to the next one and didn't have .25 so I had to walk back to the room and get .25 and walk back to the ice machine put my .25 in and it didn't work. Then I went to the office to get my .25 back.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Baton Rouge, LA

Posted Feb 23, 2015
Pros: Location to Gatlinburg, Pigeon Forge.
Location: Dollywood, Dixie Stampede, Golden Corral, Cades Cove, Cherokee-NC.
Ice Storm unfortunately cut the vacation down to 2 days. No problems with the hotel or staff.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ohio

Nice for the price, on the main strip

Posted Feb 20, 2015
Pros: location
Cons: appearance
Location: right in the center of everything, shopping, food all in walking distance
close to everything, second time staying here and sure we will be back
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Baton Rouge, La

Pigeon Forge Vacation

Posted Feb 19, 2015
Pros: Location in Pigeon Forge and near Gatlinburg.
Location: About 5 miles to Gatlinburg. Dixie Stampede is across the street. Close to Golden Corral and other restaurants.
Hotel was great. Heater worked great even when temps outside were <20F.
2 out of 5
by A verified travelerfrom Alexandria, Ky

Unfair price gouging

Posted Feb 18, 2015
The hotel asked for my credit card to process a $2.99 'processing' fee. When asked why, the management told me it was because they didn't have my card because I paid online. They had a TV stolen by a patron who'd booked online and so now they request a card and charge a fee. This is utterly ridiculous and I'll never stay there again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Bristol Va

Posted Feb 18, 2015
Location: It was close to everything just to cold to walk around.
The hotel was alright. The table was dirty when we got there. The hotel said that they had private balconies but they did not say that you had to share with the room next door. It really didn't matter because it was cold but I would not have been happy had it been warm weather.
3 out of 5
by A verified traveler

Posted Feb 16, 2015
The hotel staff were friendly at check in and check out and the beds were comfy. The room had a horrible smell to it. The shower also had hair in it from a previous guest and it was very loud in the room.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Cleveland Tn

You have to check it OUT

Posted Feb 4, 2015
Pros: Just about every thing, nice staff, clean room, very comfortable beds....
Cons: In the room the cable.... The breakfast bar needs a little help.....
Location: The motel was in a great spot, we walked to breakfast at Regan's pancake pantry, they were across the street from the ole mill, great location
The room was very nice, large room with the king size bed and a couch that made a bed it someone would need it. For once my wife and me had a very comfortable bed. The evening shift clerk was great got us checked in, in a flash. The room was clean and very comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Second stay and still great!!

Posted Feb 4, 2015
This was our second stay within in 6 months. The staff is always friendly and the rooms are clean. Great mom and pop hotel. Highly recommend
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Bamberg, SC

Great hotel near all attractions

Posted Feb 3, 2015
Vacation Lodge is located right on Parkway with a trolley stop in front. It's near all the attractions. The staff was very friendly and attentive to our needs. I will stay there again!