Exterior
Check availability

Reviews of Westgate Smoky Mountain Resort & Water Park

4 out of 5
Westgate Smoky Mountain Resort & Water Park
Gatlinburg, TN

Reviews

8.2

Very Good

Rating 10 - Excellent. 562 out of 1002 reviews" "
Rating 8 - Good. 183 out of 1002 reviews" "
Rating 6 - Okay. 116 out of 1002 reviews" "
Rating 4 - Poor. 74 out of 1002 reviews" "
Rating 2 - Terrible. 67 out of 1002 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Diego

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The place was to loudly, people talking in the corridor at very late night, They make us waste our morning trying to sell the property to us, plus the manager was very rude. Won’t coming back again
Stayed 2 nights in Apr 2024

6/10 Okay

Gregory

Traveled with family
Liked: Cleanliness, property conditions & facilities
Nice, clean, fairly new, and convient property. We arrived in the afternoon, so i assume they werent as staffed as they would be peak hours. The lodge staff member helping the family ahead of us was awesome and gave a wealth of knowlege about the area and resort. Thankfully i listened to their group as i waited over 15mins in line that was only us and them until our staff member came and assisted us. She gave us nothing for info and really had short answers for our queations like she was ready to go home or an inconvenience. Property is nice but i dont think the web sites convey enough how big the property is. There must be 100 condos on this small side of a hill with each having 6-12 units in them. Parking is pleantiful but every space fills by evening. I also would have liked to have been able to pick or have an option of where our accommodations were. There are buildings to stay at the base of the hill - and there are places to stay at the top that have great views! Ours was by the road and noisy most of the night. I will warn it is a STEEP drive up and be sure you have good breaks to drive down. 3 pools besides the waterpark all of which are quite small. House was nice and clean and lovley bedding and wonderful big heavy pillows! BIGGEST surprise was the added $30 night resort fee. It is at the bottom of expedia mentioned when i went back but you might miss that. I asked whats it for, staff saidforselfparkingREALLY
Stayed 1 night in Mar 2024

8/10 Good

Micaela, Waukesha

Stayed 3 nights in Mar 2024

10/10 Excellent

Phyllis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I give Westgate a 10/10! My family and I enjoyed our stay at this property. The staff was friendly, the food was delicious, and the local attractions were fun. Our age range was 12 to 65. There was something for everyone.
Stayed 6 nights in Mar 2024

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice resort between pigeon forge and gatlinburg. Across the street from the visitors center. Nice pools, mini golf. Only thing that is weird is you have to pay for the water park at the same rate someone off the street has to pay.
Stayed 5 nights in Mar 2024

6/10 Okay

Kanisha

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
My stay was okay , the staff didn’t really know a lot of answers to my question but overall it was okay. But I will say the family style breakfast was the best breakfast I had in a while .
Stayed 2 nights in Mar 2024

2/10 Terrible

Derek

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Rian

Liked: Cleanliness, staff & service
M
Stayed 2 nights in Mar 2024

10/10 Excellent

Georgena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!
Stayed 2 nights in Mar 2024

8/10 Good

Nitia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the cabin style rooms.
Stayed 6 nights in Mar 2024

2/10 Terrible

Kristen

Traveled with family
Disliked: Cleanliness, property conditions & facilities
We had two rooms for this property, one at the bottom of the mountain, and the other one at the top of the mountain the one at the top of the mountain, the room was buried, pretty clean, except for the phone had sticky stuff all over it. When we first got to the property, we had dinner reservations that we had to cancel because the main entry door into our cabin would not lock, so we had to wait for maintenance to come fix the lock then later that evening, the smoke/carbon monoxide detector was going off in the middle of the night. Had to go wait in our truck for an hour and a half while they fixed it the very next night at 3 AM it goes off again. Had to wait an additional 45 minutes for maintenance to come and pull the smoke detectors off the wall. The unit that we had at the bottom of the mountain was very noisy. Could hear everything in the rooms around us. We had a water leak in our room from the upstairs unit. Our room smells very musty and mildew. It’s dark like a cave with one window, looking at the playground parking lot . When I called to see if we could move to a different room due to the noise in the smell, that was not an option and was told as far as the noise goes just call security every time there’s a noise complaint this whole stay has been very frustrating. Not relax , and there’s been no accommodation for all the issues we’ve had. I would’ve been better off staying at a hotel.

10/10 Excellent

Thomas

Stayed 2 nights in Mar 2024

8/10 Good

Jose

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Its on the mountain and in the middle of 2 great towns.
Stayed 5 nights in Mar 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort
Stayed 2 nights in Mar 2024

10/10 Excellent

Cody

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024

6/10 Okay

Tasha

Traveled with family
Liked: Staff & service
Disliked: Amenities
Parking was not good need more shuttle buses or perhaps a train to help with this.. they need to change the rug in the rooms very unclean
Stayed 2 nights in Mar 2024

10/10 Excellent

Tiffany

Stayed 6 nights in Mar 2024

8/10 Good

Marie

Stayed 1 night in Mar 2024

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Cole

Stayed 1 night in Mar 2024

10/10 Excellent

Mercedes

Stayed 2 nights in Feb 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service
.
Stayed 1 night in Feb 2024

10/10 Excellent

Sloane

Stayed 2 nights in Feb 2024

10/10 Excellent

diamond

Traveled with family and small children, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
My family and enjoyed staying at Westgate
Stayed 3 nights in Feb 2024

10/10 Excellent

Casey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort to stay at! Everyone was friendly, and other guests were quiet at night! Definitely 10/10
Stayed 5 nights in Feb 2024

10/10 Excellent

Victoria

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice. The only thing was some of the staff seemed not knowledgeable at the desk or server at the restaurant. I guess since it’s off season new employees and the water park was closed for renovations.
Stayed 4 nights in Jan 2024

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean
Stayed 1 night in Feb 2024
Response from Social Media Support on Feb 12, 2024
Hi Sonia, We are beyond delighted to see you gave us a 5-star rating. We can't wait to welcome you back to the Westgate Smoky Mountain Resort and Waterpark!Best Wishes,Social Media Support

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is amazing! Location is beautiful!
Stayed 2 nights in Feb 2024
Response from Social Media Support on Feb 7, 2024
Hi Julie, Thank you for your feedback. We are very happy to see that you had a phenomenal visit to our property. We truly look forward to our next opportunity to welcome you and your family to the Westgate Smoky Mountain Resort & Water Park.Best Wishes,Social Media Support

10/10 Excellent

Salome

Liked: Amenities
We were dissatisfied the water park was not working and the site did not mention anything
Stayed 3 nights in Jan 2024
Response from Social Media Support on Feb 7, 2024
Hi Salome, We're delighted to hear that you had a wonderful experience during your stay at our property. Your satisfaction is our top priority, and we can't wait to welcome you back for another fantastic visit!Best Wishes,Social Media Support

8/10 Good

Gustavo

Liked: Cleanliness, staff & service, amenities
The staff is ok but in my room the outside balcony is a hole in the roof
Stayed 3 nights in Jan 2024
Response from Social Media Support on Feb 7, 2024
Hi Gustavo, Thank you for your feedback! Candid comments like yours allow us to improve our resort for future stays. We hope to welcome you back to the Westgate Smoky Mountain Resort & Water Park soon.Best Wishes,Social Media Support

2/10 Terrible

amy

Stayed 2 nights in Jan 2024

10/10 Excellent

Kasey

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 2 nights in Jan 2024
Response from Social Media Support on Feb 7, 2024
Hi Kasey, We sincerely appreciate you taking the time to rate your experience with us, and we are glad it was fantastic! We hope to see you again soon at the Westgate Smoky Mountain Resort & Water Park.Best Wishes,Social Media Support

4/10 Poor

Shawn

Stayed 2 nights in Jan 2024

10/10 Excellent

Hollie

Stayed 1 night in Jan 2024
Response from Social Media Support on Feb 7, 2024
Hi Hollie, Thank you for your excellent rating! We're thrilled that you had a fantastic experience at our resort. We can't wait to see you again on your next visit.Best Wishes,Social Media Support

10/10 Excellent

Isabella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 2 nights in Jan 2024
Response from Social Media Support on Feb 7, 2024
Hi Isabella, Your positive review means a lot to us! We're thrilled that you had a fantastic experience at our resort, and we look forward to welcoming you back for another memorable stay.Best Wishes,Social Media Support

8/10 Good

Angela

Stayed 2 nights in Jan 2024
Response from Social Media Support on Feb 7, 2024
Hi Angela, Your positive rating is greatly appreciated! We're thrilled that you had a fantastic experience at our resort, and we can't wait to see you again soon.Best Wishes,Social Media Support

2/10 Terrible

Addison

Stayed 2 nights in Jan 2024
Response from Social Media Support on Feb 7, 2024
Hi Addison, Thank you for your rating on the Westgate Smoky Mountain Resort & Water Park. We do regret to see that you did not enjoy your vacation experience. We hope to have the opportunity to welcome you for a more excellent experience soon.Best Wishes,Social Media Support

10/10 Excellent

Johny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Social Media Support on Feb 7, 2024
Hi Johny, Thank you for taking the time to rate your experience with us! We're thrilled that it was fantastic, and we appreciate your positive feedback. We hope to see you again soon at our resort.Best Wishes,Social Media Support

8/10 Good

Mandy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place!
Absolutely stunning. Everyone we encountered went above and beyond. Our only issue was with other guests not cleaning up after thier dog and having to dodge dog poop on the sidewalk.
Stayed 4 nights in Jan 2024
Response from Social Media Support on Feb 7, 2024
Hi Mandy, We're so grateful for your kind words about your experience at our resort! It's wonderful to hear that you had a fantastic stay. We hope to have the pleasure of welcoming you back soon.Best Wishes,Social Media Support

10/10 Excellent

Sandria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing views, amazing staff, & amazing amenities
This was a wonderful resort and perfect for Christmas vacation. The staff was very friendly and the express check out was a bonus. I appreciated that the resort had lots of amenities and the rooms were spacious and very clean. This is perfect for families l.
Stayed 3 nights in Dec 2023
Response from Social Media Support on Feb 7, 2024
Hi Sandria, Your positive review means a lot to us! We're thrilled that you had a fantastic experience at our resort, and we look forward to welcoming you back for another memorable stay.Best Wishes,Social Media Support

2/10 Terrible

Rebecca

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Social Media Support on Feb 7, 2024
Hi Rebecca, Thank you for taking the time to rate your experience on the Westgate Smoky Mountain Resort & Water Park with us. We do wish you could have elaborated on what caused you to select a low rating as candid guest feedback is what allows us to improve. We certainly hope to have a future opportunity to make things right.Best Wishes,Social Media Support

10/10 Excellent

jazmin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Social Media Support on Jan 26, 2024
Hi Jazmin, Thank you very much for your feedback and thank you for choosing the Westgate Smoky Mountain Resort and Casino. We can't wait to see you again!Best Wishes,Social Media Support

4/10 Poor

Vania

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The property from outside has a promise and it does fool you by the premises well maintain and big. However, once you get your room, you get a smack on the head to snap out of it. We booked a one bedroom villa and we got something less than a regular hotel room. We were 4 two adults two children and we could barely fit our luggage in the room. It says you get laundry and it is actually shared with your neighbor guests outside of the room. It was just not what we were sold on when booking. We travel a lot and I usual lay look at the reviews and just be careful when booking, the rooms are very very small for the name they are advertising it for. Not worth the money, you can book a whole cabin for your family for the same amount. The waterpark is not included unless you’re an owner. Very very dissatisfying. It is not even quiet because you can hear other guests in other rooms as if they would be next to you. It is definitely a big no for us. For pictures from outside it looks wonderful but trust me once you get the room it feels like the biggest scam.. definitely not coming back. One thing is good is it’s location.
Stayed 3 nights in Dec 2023
Response from Social Media Support on Feb 7, 2024
Hi Vania, We're sincerely sorry to hear that your experience did not meet your expectations. We strive to provide accommodations that match the descriptions provided, and we regret that your room did not live up to your expectations. We apologize for any inconvenience caused by the size of the room and the shared laundry facilities. Your feedback regarding the noise level and the waterpark access is duly noted, and we will review our communication to ensure accuracy for future guests. We understand your disappointment and appreciate you sharing your concerns with us. We value your feedback and hope to have the opportunity to regain your trust in the future.Best Wishes,Social Media Support

2/10 Terrible

Megan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was a big disappointment
We were so excited about the indoor Waterpark that we bought 2 day tickets. When we got to the Waterpark we realized how cold the water was. It was way to cold for my 2 young children. We asked for a refund because we wouldn’t be able to use the second day, but was not given one. The bathtub had brown under the nozzles and you can hear the people above you really easily. The people above us woke us up several times a night. The next morning my daughter woke up screaming pain in her ear probably from the terrible water park. This stay was a big disappointment we ended up leaving early and not staying the full time.
Stayed 2 nights in Dec 2023
Response from Social Media Support on Feb 7, 2024
Hi Megan, We are sorry to hear about your disappointing experience at the indoor Waterpark and during your stay. We genuinely apologize for any inconvenience caused by the temperature of the water and the issues with noise from neighboring guests. Your feedback regarding the cleanliness of the bathtub is noted. We appreciate your feedback as it helps us improve our services and facilities for all our guests.Best Wishes, Social Media Support

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Social Media Support on Feb 7, 2024
Hi Juan, Your positive feedback is truly appreciated! We're overjoyed to hear that you had such a fantastic experience at our resort. We're counting down the days until your next visit and can't wait to welcome you back soon!Best Wishes,Social Media Support

10/10 Excellent

Maeves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Social Media Support on Feb 7, 2024
Hi Maeves, Thank you so much for your positive rating! We're thrilled that you had such an amazing experience at our resort. We're already looking forward to your next stay and can't wait to see you again soon!Best Wishes,Social Media Support

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Social Media Support on Feb 7, 2024
Hello, Thank you for choosing the Westgate Smoky Mountain Resort & Water Park! We appreciate you taking a moment to rate your stay. We are glad it was excellent.Best Wishes,Social Media Support

10/10 Excellent

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Returning customer. Absolutely beautiful place !! Very close to everything.
Stayed 4 nights in Dec 2023
Response from Social Media Support on Feb 7, 2024
Hi Jessica, Thank you for your excellent rating and feedback! We're thrilled that you had a fantastic experience at our resort. We can't wait to see you again on your next visit.Best Wishes,Social Media Support

4/10 Poor

Ashley

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Social Media Support on Nov 20, 2023
Hi Sam, We are beyond delighted to see you gave us a 5-star rating. We can't wait to welcome you back to the Westgate Smoky Mountain Resort and Waterpark!Best Wishes,Social Media Support