Ratings based on 1,360 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
85% of guests recommend
4.4 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Ok for the area

Posted Apr 24, 2015
All the units are up the hill from where you check in. You can't park your car under the canopy for loading or unloading while checking in. There weren't enough trained servers. I saw several instances where the waitstaff would hold drinks or glasses of drinks against their body in order to carry them to the tables. The servers were not washing their hands after collecting dirty or used utensils or after handling payments before taking other customers their food. Buffet was nice if you like fried greasy food. There weren't any appealing vegetarian or low dat options other than raisin bran or frui in the morning for breakfast. There wasn't enough hot water in the room or in the dining room restroom. There were gouges/ repaired rips in the wall paper. The TV's were flatscreen but the picture wasn't high def. the bed however was awesome and the staff were nice. This was a nice place to sleep but not a good place to eat or relax. The waterpark was well tended and great for our 5 yr old.
3 out of 5
by A verified travelerfrom North Carolina

Fine BUT...

Posted Apr 23, 2015
There was definitely a catch to it all. This was a timeshare group, the room they stick you in for the price is SMALL! I could've gotten something for the price of the room, and the "resort fee" that would've had a lot more room and comfort and probably closer to town. They never mention the fact that it's a timeshare and try to entice you with LOTS of offers to get you to go to their sales meetings, that you have to make a $20 deposit for in order to go. They put us in the biggest closest building to the bottom of the hill and it was not worth the money at all. The bathroom was decent size and fine but you literally couldn't even close the door without scraping the desk side that was set next to the door frame. There was a tiny foyer to get to the room for which our door was behind the main door and manuvering yourself, let alone a luggage cart was hard. The bed was a double when we paid for a queen, and the sheets came off the mattress every night when we slept on them. The staff was fine, it was clean, but it's not worth the money or time.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Florence, Al

Posted Apr 21, 2015
Great views of the smokies. Good clean room. Shuttles to trolley stop were very convenient. Curteous staff.
Comment from Hotel Management
Apr 22, 2015 by Westgate_customercare, Hotel Management
Thank you for taking the time to write your feedback. We’re thrilled you enjoyed everything from the views, shuttle service and courteous staff. We hope to see you again soon! Sincerely, Idalise
2 out of 5
by A verified travelerfrom Ohio

You will pay more than advertised!

Posted Apr 20, 2015
Pros: Staff was friendly and since there are no ice machines available one of them did get us some ice for a required MS shot.
Be aware, the price quoted by Expedia is not the final price. The resort? which is actually a time share scheme will be adding a $50.00 resort fee and charges an additional $11.00 per day wifi fee. The room we were given was very small (studio) and certainly not worth the price of $359.02 plus $22.41 for a total of $381.43! I could have rented a fully equipped 2 bedroom cabin for approx. $40.00 more. It was equipped with a hot tub and pool table. Westgate also tries to pressure you into viewing a 90 minute sales pitch on purchasing time at the resort. The whole experience left a bad taste in my mouth for both Westgate and Expedia.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom west tn

Loved the resort nestled right in the mountain.

Posted Apr 20, 2015
very clean, everyone was polite. They waved in passing, and spoke.. this will be the only place we stay when visiting the smokeys. We come at least once a year!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom nc

Great resort close to downtown and shopping

Posted Apr 20, 2015
Pros: location
Location: downtown Gatlinburg, Pigeon Forge, Sevierville.
great weekend get away for me and my husband. room faced the woods with a balcony, private. rooms spacious with a kitchenette and Jacuzzi tub. excellent stay. will come again.
Comment from Hotel Management
Apr 23, 2015 by westgate_customercare, Hotel Management
We’re beyond thrilled you enjoyed our convenient location and our spacious rooms. We’re thrilled you will be returning and we look forward to host your next stay with us very soon! Sincerely, Idalise
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Lynn, MA

Crowded

Posted Apr 17, 2015
Pros: Large rooms, very clean and comfortable beds. The 3rd floor climb was a little tough.
Cons: With the lack of pool space during full capacity they shoul offer for free the water park to paying guests at least for one day.
Location: Very centrally located to Gatlinburg and Pigeon Forge
I had not realizes I was going during the April vacation week of a lot of states as it turned out it was jam packed. Very congested. There are two out door pools both way too small when the facility is at full capacity. The indoor park is $20.00 and very crowded with busses coming from other areas or local schools. The rooms are excellent but almost impossible to walk to it's all up hill. They do have trolls in place but a pain if you just want to shoot down to the main building for something. Parking was limited in that area.
5 out of 5
Recommended
for Families
by A verified traveler

Posted Apr 16, 2015
it was amazing. very clean cozy rooms. exceptionally nice staff. view was incredible
Comment from Hotel Management
Apr 23, 2015 by westgate_customercare, Hotel Management
We love to make all our guests and owners feel at home away from home. We’re thrilled you had an amazing stay and we hope to see you again soon! Sincerely, Idalise
1 out of 5
by A verified travelerfrom NC

Not worth it

Posted Apr 13, 2015
Westgate smokey mountain resort is too expensive for it to have no free amenities. No free wifi, then indoor waterpark is NOT included in your stay, there is an additional resort fee added to your regular nightly rate which im still confused to what that is for. The walls are super thin so We heard the family downstairs from us baby cry all night as well as the smell of EVERYTHING they cooked was in our cabin, this was just not a place for relaxation. Slamming doors, kids screaming by the pool and etc.. I will never come back.
2 out of 5
by A verified travelerfrom independence, ky

Condo In woods

Posted Apr 13, 2015
Room is high on mountain away from activities and they want you to pay extra to facilities (water park) wait for shuttles.