Ratings based on 1,224 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
85% of guests recommend
4.4 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Charleston, SC

Absolutely stunning

Posted Dec 12, 2014
The place was stunning, staff was so friendly, room was gorgeous, clean, and cozy. We will be planning a future trip back here!
2 out of 5
by A verified travelerfrom atlanta

Only availability for our trip

Posted Dec 9, 2014
Pros: clean
Cons: re-build with better insulated walls/windows
While the hotel was rated decent upon check in I had begun to see that I was in for a 'treat'......the check in person was more concerned about the activities of her fellow co-worker than checking me in even after I had made it clear I was in a rush to make the parade. The front desk then 'hands me off' to the bellman who will not release my key until he gives me the 'spill' about the hotel, I expressed my disinterest. He then proceeds to forward me to another bellman who will 'show me to my room', well I have enough intellect to follow signs to reach my room, js. Finally upon reaching my room I found it outdated but very clean. The 'highlight' of the stay was that for 2 night I got to hear EVERYTHING that went on outside, or passed by, my room. I could hear the room next door sneeze, the room on the other side proceeded to go in/out until about 1am, the sneezer room proceeded to talk/laugh until about 2am, and one night someone decided to do laundry at 1:30am (its a shared amenity). I really don't hold the other occupants accountable because of paper thin walls. Won't be back.
3 out of 5
by A verified travelerfrom Collierville, TN

noisy and no room cleaning

Posted Dec 5, 2014
Pros: the room is big and confortable
we had a bad time because we were at first floor and somebody at second floor woke up 5:30AM everyday and started moving furniture, flushing many times and the noise was terrible! We asked for room cleaning and somebody showed up just to collect the trash, when I complained; they said "it is our service! " wow just like that... the water park was not included... not worthy for the price...
Comment from Hotel Management
Dec 16, 2014 by WestgateCustomerCare, Hotel Management
We appreciate your comments. Westgate Smoky Mountains Resort and Spa has a strict quiet hour policy from 11:00 pm to 6:00 am. We advise our guest to let our security know about any disturbances occurring in regards to noise level; we certainly want to assure you are enjoying your stay. Since we are a timeshare resort our cleaning schedule works a little different, unlike a hotel we do not offer daily room cleaning but we are more than happy to assist you with anything specific you might need. We appreciate this opportunity to improve, and will work to exceed your expectations on your next visit. Allie
2 out of 5
Recommended
for Everyone
by A verified travelerfrom Galveston, TX

Better for families

Posted Dec 2, 2014
NOT a romantic getaway. Shower and fireplace was nice. A little pricey for a room view of construction. You cannot pick your room location. Neighbors were loud and partying for 3 of the 4 nights. Dishes were dirty. Tv's could be bigger. No wifi- major disappointment!
Comment from Hotel Management
Dec 16, 2014 by WestgateCustomerCare, Hotel Management
Thank you for your input. Westgate Smoky Mountains Resort and Spa offers different activities for everyone. While the Wild Bear Falls Indoor Waterpark is something to enjoy with the family we also have the Serenity Spa which caters to our older guests. Regarding issues with disturbances we sincerely apologize. We are very strict when it comes to this type of matter since our main goal is your outmost satisfaction. We do implement our quiet hours which our guests are required to follow; they are from 11:00 pm to 6:00 am and we advise our guests to contact security for any issues. We also do offer Wi-Fi services throughout our property for our guest convenience. We certainly hope you will give us another opportunity to exceed your expectations. Allie
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New Orleans, Louisiana

Nice hotel! Close to attractions!

Posted Dec 1, 2014
Nice place, friendly staff! The only negative is the room was hot. We had to sleep with the window cracked to let the cold air in.
Comment from Hotel Management
Dec 16, 2014 by WestgateCustomerCare, Hotel Management
We appreciate your comments. We are glad you had a good time with us. We certainly apologize about the issues you had with your AC. Any technical issues should be discussed with our maintenance team to ensure that they are being taken care of. Guest satisfaction is extremely important to us and we love to have you as our guest again soon. Allie
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Northern Kentucky

Nice facility

Posted Nov 28, 2014
Good. Walls are thin so crying babies or loud talkers are annoying. Due to location you have to drive into Gatlinburg which is more money.
Comment from Hotel Management
Dec 2, 2014 by WestgateCustomerCare, Hotel Management
Thank you so much for your feedback. It’s great you enjoyed our property and facilities. We apologize if you experience noise during your stay. We definitely advise our guests to let our staff know immediately of issues like this as we do provide quiet hours during the hours of 10:00pm to 6:00am. We hope you come back and provide you with a more relaxing stay in the future. Sincerely, Idalise
4 out of 5
Recommended
for Families
by A verified travelerfrom Atlanta, GA

Nice place, but keep your wallet handy!

Posted Nov 28, 2014
Pros: Washer/dryer (although shared) included, heated outdoor pools and hot tubs, pretty property
Cons: Water park should be included with room rate.
Location: Just outside Gatlinburg, right off the main stretch, so has a remote mountain feel, but with everything close by
Decent place, but a bit money-grubbing. The water park is pricey, and an adult is required to be in the water with kids 10 and under at all times. My 8 yr old is a fish with way more energy than me, so that was a problem, especially since I didn't plan on swimming or paying for myself. Nowhere to sit either since people's stuff was on all the chairs because the $10 rental lockers remain locked. Arcade was way over-priced, and prize games are no-win by design. No late check-out. On-site store was well stocked with basics, which was convenient.
Comment from Hotel Management
Dec 16, 2014 by WestgateCustomerCare, Hotel Management
Thank you for your review. We apologize if you felt like the value for the price paid was not what you expected. The Wild Bear Falls Indoor waterpark is an attraction open to the public, therefore there is an admission fee for it. Since it is very popular it can be busy throughout the day. We hope this does not prevent you from visiting us again. Allie
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Lexington,KY

Beautiful,clean and very courteous staff

Posted Nov 24, 2014
Pros: Everything
Cons: Don't change anything
Location: Never left the resort
No complaints at all. One of the finest places that I have ever stayed.
Comment from Hotel Management
Dec 16, 2014 by WestgateCustomerCare, Hotel Management
Thank you for your kind words. It's really gratifying for us knowing we were able to exceeds our guests expectations. We strive in providing memorable vacation experience and it will be our pleasure to have you come back to visit us soon. Allie
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sharpsburg, GA

Quick family vacation

Posted Nov 18, 2014
Pros: There is so much to do on site!!
Location: Trolly ride to Gatlinburg and Piedgon Forge....lots of shopping and activities!!
This resort has everything!! Close to Gatlinburg and pied vino Forge! Shuttles and Trollys to help you get around!! I would recommend this report to anyone!!!
4 out of 5
Recommended
for Families
by A verified travelerfrom Atlanta, GA

Pleasant enough!

Posted Nov 17, 2014
Pros: Mountain cabin style, FP
Cons: The noise level between rooms
Location: Very pretty drive...if you have children Dollyworld near by is amazing. Nothing my husband & were interested in
The room was fine, and even surprised us to find a FP & oversized whirlpool tub. Spacious...so all that was more than we expected. Couple of things about the room, carpet in Bedroom where carpet meets the tile was unraveling, looked pretty worn. The only other unpleasant couple of incidences was the neighbors upstairs were extremely loud...their chairs scraped across the tile, they walked heavy, they dropped stuff...extremely loud & rude coming & leaving their space. Don';t know if there could be away to have had more "quieting/insulation" between floors. The 1 thing that could have been a disaster, but the gentleman at the front desk when we checked in, fixed it right away...they didn't have our reservation from Expedia. Had this been a very busy time of season (even though it sure seemed packed) that could have been a mess. So whoever or whatever is in charge of insuring reservations are secure, someone may need to check on that one. For the most part we had a nice stay & the employees were very nice.
Comment from Hotel Management
Dec 16, 2014 by WestgateCustomerCare, Hotel Management
Thank you for sharing your experience with us. We are glad knowing your villa was more than you expected. Making sure are guest enjoy their stay to the fullest is extremely important to us; we certainly don't tolerate disturbances especially from one guest to another. We always suggest contacting our security or front desk in regards to any noise complaints to assure they get taken care of immediately. We appreciate you choosing us for your stay and hope you provide us with the pleasure again in the future. Allie