Ratings based on 1,178 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
85% of guests recommend
4.4 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Nice looking hotel with thin walls

Posted Oct 22, 2014
Pros: Rooms are big, clean, enjoyed the full kitchen.
Cons: Noise proofing the rooms
Location: Located near downtown Gatlinburg and easy to get onto highway.
Hotel looks very nice and clean. Rooms are huge. In great condition. But the room sound proof is very bad. We can hear loud noises from our neighbor. If not for the noise, this hotel would be great.
1 out of 5
by A verified traveler

Not worth it.

Posted Oct 21, 2014
Studio villa was too small ,no room cleaning service.
4 out of 5
Recommended
for Everyone
by A verified traveler

No view, you have to ask. Water park is not includ

Posted Oct 21, 2014
Beautiful location. A little scary to cross the road to get to the resort.
4 out of 5
Recommended
for Everyone
by A verified traveler from cincinnati

Great resort

Posted Oct 20, 2014
Pros: I loved everything except what I have already mentioned,
Cons: The mattress and linen.. Lets have some 200 thread cotton.
Location: Plenty of restaurants, shopping and things to do.
Everything was wonderful except the bedding I thought was sub-standard. Cheap bedding and not that comfortable. Mattress was substandard and the pillows and bedding was cheap. I am sure if you improved on that your establishment would be excellent hands down. The bed and the lined makes the difference between very good to excellent. I am sure if you included better sleeping accommedation this would be outstanding. I like to lay in luxury as well as live in it. Bedding makes a lot of difference. I stayed at the Marriot and I love the bed so much I didn't want to get up. Simply spectacular.
4 out of 5
Recommended
for Everyone
by A verified traveler from Georgia

Beautiful place!

Posted Oct 14, 2014
Great family oriented place. Fast and easy check in. Excellent amenities and a fabulous Waterpark for the kids. Can't wait to go back.
2 out of 5
by A verified traveler from Ky

Water park not included...

Posted Oct 14, 2014
Rooms are nothing like the pictures. Walls were paper thin, and out of date. All of the amenities are mediocre in quality and high priced. Would not recommend. Stay at wolf lodge where the water park is included.
5 out of 5
Recommended
for Everyone
by A verified traveler from Crossville TN

Unbelievable customer service.

Posted Oct 13, 2014
When I booked this hotel the night before our stay, I was expecting a nice hotel in Gatlinburg. What we found when we got there and checked in was the best customer service we have ever had at any hotel we have ever stayed in. From the minute my husband dropped ,me off at the door, to the first employee that greeted me when I stepped in to the hotel, I knew we were going to enjoy our stay. I am disabled and the desk clerk arranged for a different room in a close building without my having to ask for anything special. They have a employee accompany you to your room, unload your baggage and walk you to your room and show you everything that it offers, and to check and make sure that everything was stocked well. Such comfortable room amenities. Wonderful restaurants on site and 24 hour staff to make sure your stay is enjoyable and that they are just a call away if you desire anything. We will definitely be back to this fantastic lodge. Well worth the money.
5 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis, Indiana

Beautiful Hotel Resort with a Beautiful View

Posted Oct 8, 2014
Pros: The beautiful cabin and the awesome employees!
Cons: Nothing!
Location: Awesome location to Pigeon Forge and Gatlinburg!
My husband and I booked this Resort and Spa for a little vacation and honeymoon that we never had together. When I booked our room I had booked a Studio Villa. Being my first time ever visiting Gatlinburg and I was so excited on going on a new adventure with my husband. When we checked in we asked the very nice lady at the front desk if there were any upgrades we could do. She looked at us in amaze and said you already have a Deluxe One bedroom Cabin! My husband and I were so excited! We were escorted to our room and the gentleman that helped us with our luggage and showed us everything in our amazing and beautiful room was very nice and informational. We were in such amazement of how clean and beautiful our room was. We walked out on our balcony and we had an amazing view of the Smokey Mountains! It was Beautiful! waking up every morning to that was amazing. Our first night there we ate at the Grill and Pub they have on sight and that was a lot of fun! We even went back for a night cap after spending the day in downtown Gatlinburg and met some very nice people. We did not want to go home! I cannot wait to plan my next visit to Gatlinburg and for sure will be staying again at Westgate Resort and Spa.
2 out of 5
by A verified traveler from North Carolina

FRONT DESK HELP RUDE!

Posted Oct 8, 2014
Pros: The layout and look.
Cons: Front Desk help.
Upon arriving for a weekend couple getaway, we were greeted at the door. We all walked in and greeted a RUDE lady. From the start I knew she was going to turn my day bad; she pretty much made me feel completely dumb and ruined my day in an instance. We called ahead to get close rooms with our friends, turns out that wasn't going to happen. She upgraded them and "said" woman rubbed it in my husband and my face that they were getting the better room. That wasn't the issue, the issue was how she acted about it. Very CLASSLESS and mean. Upon arriving to our room it was VERY small--not like the pictures. Clean, but small. If you were to blink you'd miss it. The resort itself was AMAZING. So much to do. Other workers were very pleasant and made the stay easy and nice. I would definitely remove the lady from the front desk and talk to her about her attitude. Had I not already paid ahead, I would have walked right back out and went home.
5 out of 5
Recommended
for Everyone
by A verified traveler

first trip to the area

Posted Oct 7, 2014
My wife and I were so taken by the Resort and Spa that we have already told our family that this will be a road trip for everyone, including our grand kids!