Ratings based on 32 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.2 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Tennessee
Great Recreation for all agesPosted Sep 18, 2013
Pros: Facility with kitchen was excellent. Clean and comfortable. Recreational facilities were the best available for a variety of ages.
Cons: Mail out a booklet regarding times and check-in requirements, etc as soon as someone makes a reservation. Earlier check-in and later check-out hours.
Location: You won't need to go into Sevierville or Pigeon Forge to be happy, but MUCH offered nearby. Research the area in advance.
Misinformation from website and a phone call directly to the hotel kept our family that was renting 2 - 2 bedroom units from knowing we could early check-in and use the waterpark facilities on Day 1. Check-in is 4:00pm but you can arrive at 10:00am and receive a bracelet for waterpark entrance. Waterpark is also available all day on check-out date. Check-out is early and the maid stood at our doorway trying to rush us out from 9-10am. We checked out at 9:55 as I'd told her we would. Rooms were fantastic!! Recreational facilities perfect for all ages!! Checking into the facility is difficult with long lines. Only the person who paid could check us in (handicapped so not convenient in our case). You must have make/model/tag numbers for all vehicles at check-in. Expect to have your debit card or credit card charged in full as soon as you make the reservation - 2 months in advance in our case. You must pay $100 per room upon check-in that will be returned if you make no additional charges in the rooms. I had to contact the hotel 3 weeks later to have that debit refunded to my account. Restaurants within the facility are expensive and the food is not very good. Plan to cook in the room or drive to nearby Sevierville to eat. Parking upon your return may be difficult or at a distance from your room. Our units were on 2 floors and I was told I should have requested if I wanted them side-by-side. Staff was not friendly and refused to get a manager when requested.
for Familiesby Kris from Hendersonville, NC
Great tripPosted Sep 4, 2013 on Hotels.com
Love staying here. Great for kids this is our second stay and really enjoyed it. We took family and friends and had a blast. Will definitely go back again and again.
Posted Aug 19, 2013 on Hotels.com
for Familiesby Georgia from AR
Fabulous place to stayPosted Aug 13, 2013 on Hotels.com
Completely in love with this resort! Family vacation with built in babysitter!
Recommendedby Lance from North AL
Wyndham is great, service could be betterPosted Aug 10, 2013 on Hotels.com
We loved our room, so even though they made us wait for over an hour, and our room didn't get serviced the next day, it was ok. My kids had a blast in the waterpark, which was the main purpose of our trip to Sevierville. The Wyndham was just a bonus.
for Familiesby Southwest Georgian
Posted Jul 22, 2013 on Hotels.com
for Everyoneby ray from murfreesboro
My first vacationPosted Jul 20, 2013
Pros: Presidential suite
Cons: Pushy timeshare talk
Location: Smoky mountains, pigeon forge, dollywood
The check in was longer then i would of like but they upgraded me to the presidential suite (nice). Excepted! When I booked my room I got the breakfast included in my bill (it said it right on my bill) but when they upgraded me that did not come with the presidential suite. Now I have 2 kids and a wife who would of love the breakfast that I already paid for but can't have because of the upgrade. (Note! The presidential suite is a mini apartment. Washer dryer stove etc.) So you furnish everything yourself. The water parks are excellent fun for all ages can't complain. Timeshare talk was crap! Now its called points which they try to push you to (rent) not buy as they will tell you. On site there not that many choices to eat for a family on a budget. Complementary coffee and other little stuff are only one day not a good sale pitch Scenic view of the golf course nice. Would I go back again yes I would cause my kids loved the place and thats all that matters to me. I will just be more prepared on my second vacation. Would i g
Recommendedby A verified traveler from villa rica, ga
Family vacation smoky mountainsPosted Jul 18, 2013 on Hotels.com
We really enjoyed our stay. Wanted to stay longer. The family really enjoyed the water parks. Great place for family's with kids.
for Familiesby A verified traveler
Facility is Great. Sales People are pushyPosted Jul 14, 2013
Pros: Facility, pool, location
Cons: Let people enjoy their vacation if they do not wish to buy a time share
Everything about the place was great except for the pushy Wyndham sales people who call at 8 am then knocked on the door 30 minutes later. I paid to be on vacation, not to be hounded by salespeople. I had to finally be nasty to make my point.
for Familiesby Heather
Posted Jul 5, 2013 on Hotels.com