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Hotel supplies each room with a cell phone which can be taken off the premises. We were able to make calls to the USA. Bathroom was very clean. Breakfast served daily.
The hotel was nice and big as you would expect from a Novotel chain. The room was large and comfortable. The only negative was that the room temperature control was broken so the room was cold all the time. Luckily, we didn't spend too much time in the room to care. We just bundled up at night when ...
Great value for money and ease of access to transport. Rooms were tight but clean and comfortable, having everything we needed. Breakfast was amazing for the value...
Minimal parking was not issued with a ticket to put on car so was given a penalty notice. But was resolved quickly upon exit. Lovely room no window but air con was available clean and lovely Decor.
Check-in was fast, room was clean, staff were pleasant and responsive to our queries as this was my first visit to London. Front desk booked tour and taxi to airport for us.
The hotel is not 5 stars, however, it completely fulfilled my expectations. Close to Uni of Surrey, buses going to the rail station and town centre nerby, staff was very friendly and cheap pub and restaurant next door. Finally, noise from the pub was not a problem at all.
The hotel look new. We were able to check in before 2pm (actual is 2pm). The room is clean n spacious. Toilet is big n have bathtub. The only thing is that the hot water is very difficult to control. It is either too hot or too cold. There are only bath towers. It will be nice if there are hand ...
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