Ratings based on 113 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.2 Service & staff
3.8 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Posted Oct 22, 2014
Very nice staff, all were very friendly. The hotel is very centrally located, rooms for understandable reasons are tiny. The staff made our stay perfect, despite that little inconvenience.
for Overnight Stay Before Destinationby A verified traveler
A good experiencePosted Sep 16, 2014 on Hotels.com
I stayed at the hotel on two different nights and both times I had a very good experience. The staff was pleasant and helpful. I even filled out a staff compliment card for one of the concierge staff. The staff members at the reception were very helpful as was the housekeeping staff. The rooms on both occasions were clean, comfortable and elegant and I felt that everything that I needed was provided. The lounge area is nicely appointed. I appreciated the location of the hotel-near the Old Town, right by the Lake and within walking distance of the train station. I would recommend this hotel
Recommendedby Peter Jacobfrom Brooklyn
Location, location, locationPosted Sep 5, 2014 on Hotels.com
The Good: Central location walking distance to all. Polite hotel staff who try to accommodate where possible. The Bad: Cost of breakfast, $ 100 for 2 with very good high quality (except muffins) selection but very watery scrambled eggs. In my opinion at that price there should be a cook to order chef for eggs. The overhead shower did not operate properly and in my view the room was much too high tech with symbols that were for various features but absent of any guide in writing it was very difficult to figure out what was what.
for Familiesby Katfrom Toronto
WOW!!Posted Sep 3, 2014 on Hotels.com
Fabulous hotel, all staff and concierge were the most pleasant and helpful that we encountered during our entire 2 week vacation through Germany and Switzerland. We stayed in the newly renovated automated rooms, and wow beautiful!!! Highly recommended!
by A verified traveler
do not book the cheapest roomPosted Sep 1, 2014
Cons: They should never have substandard rooms in such an expensive hotel.
I booked the least expensive room figuring that the least expensive room at a 5 star hotel would be better than a regular room at a 4 star hotel. I WAS WRONG. The cheapest room was a 3 star room. It was very small with half a window view of hte building next accross the street. I eventually got upgraded but it took a lot of discussion.
for Business Travelersby Mifrom Japan
DisappointedPosted Aug 23, 2014 on Hotels.com
If you make a reservation through the hotels.com this hotel offers you so small and very old room. As the price, it was very disappointed. And the stuff doesn't show respect to the guests. Only the location is good. I strongly won't recommend.
Recommendedby A verified traveler
This is a 4 star hotelPosted Aug 21, 2014 on Hotels.com
The rooms very small and very different from the pictures you see here
for Everyoneby A verified travelerfrom miami
Posted Aug 4, 2014
Perfect location but hard to get into the shower,I stay 3 days when I came back at 3 Pm room was not ready yet.
for Business Travelersby Helenefrom London
Great Service, excellent staffPosted Jul 21, 2014 on Hotels.com
Wonderful hotel. Facilities were brilliant, nice dark room at night, quiet too. The staff were excellent - no faults there at all. Only problem I had was getting through to housekeeping to get different pillows; a menu was provided along with the number for housekeeping, but when I tried calling I couldn't get through. I called the front desk and they resolved this straight away.
for Everyoneby A verified traveler
Très bien situé et très confortablePosted Jun 2, 2014
Le personnel est très compétent et aimable Un hôtel où je pourrais revenir avec plaisir