“Excellent customer service”

We had a short, but great stay. The hotel staff were amazing and extremely helpful. They helped us with all our transportation needs. They explained how to get to and from the train station, which was very easy. There were bus stops just outside the hotel and were an easy trip to the train stations. If you know anything about Italian streets, you know it is not easy to get around without (or even with) a GPS. The staff gave us easy directions to get to the airport to drop off our car and we were able to get there without getting lost! The breakfast was simple but enough and they served great coffee. The room was small, but no different from European standards. It was clean and more than enough for our needs.

“Painfully ugly room”

Hotel was so so with less than spectacular service. the free internet was nice. Overall, considering the service, the painfully ugly room, and the mediocre location, the hotel was overpriced and not satifactory but if you're out of options it gets the job done. Ciao

“Hotrl Assarotti, Genoa, Italy”

Bathroom sink Leaked. Staff was unable to resolve the leak. No face cloths