2 outdoor pools, open 9 AM to 7 PM, pool umbrellas, sun loungers
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Reviews of Hotel Punta San Martino

4 out of 5
Hotel Punta San Martino
Via Della Punta San Martino 4, Arenzano, GE

Reviews

8.0

Very Good

Rating 10 - Excellent. 168 out of 513 reviews" "
Rating 8 - Good. 194 out of 513 reviews" "
Rating 6 - Okay. 104 out of 513 reviews" "
Rating 4 - Poor. 28 out of 513 reviews" "
Rating 2 - Terrible. 19 out of 513 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Justin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On hotel balcony.
Stayed 1 night in Oct 2023

10/10 Excellent

???????

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect! Good employees, good breakfast, wonderfully placed hotel.
Stayed 5 nights in Sep 2023

6/10 Okay

Timothy

Stayed 2 nights in Sep 2023

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay here again!
Nice Hotel. Parking is tricky. Pool Nice looking. Breakfast Buffett excellent! Staff helpful and friendly. Room was spacious and had a nice view of the sea.
Stayed 1 night in Aug 2023

6/10 Okay

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property and service were amazing but my balcony looked out into the tanning deck with plenty of foot traffic making us feel on display while in our room. There was no coffee maker or espresso machine in the room. Valet parking meant they took our car to a lot and then we had to find it later which involved walking through the maze of the hotel. The service at the front desk and with the gentlemen that helped us with our bags was incredible and I have nothing bad to say about them.
Stayed 3 nights in Jul 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views, just be prepared for lots of up and down stairs and a maze-like layout of the hotel as a result on being built on a hill
Stayed 1 night in Jun 2023

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property! Welcoming staff. And views to die for! Definitely recommend staying here!!
Stayed 1 night in May 2023

2/10 Terrible

Samira

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Direzione on May 26, 2023
Dear Madam, I am very sorry to read this comment, even with all the attention and care given to you. Good day. The Management

10/10 Excellent

STEPHEN

Stayed 1 night in May 2023

10/10 Excellent

TANYA

Stayed 1 night in May 2023

6/10 Okay

Nicole

Liked: Cleanliness
Stayed 1 night in May 2023

10/10 Excellent

LUCIMAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

10/10 Excellent

Janet

Stayed 1 night in Aug 2022

6/10 Okay

michael

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Wasn’t as nice as it was marketed. Everything was outdated.
Stayed 2 nights in Jun 2022

8/10 Good

Nicolas

Liked: Cleanliness, room comfort
שלווה בקצה גנואה
חדרים מרווחים נוחים. הנוף מהמלון יפייפה. ישנה בעיית חניה
Stayed 1 night in Oct 2019

10/10 Excellent

Rosy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación super buena, el desayuno super, el lugar donde estacionarte y el teleférico que te baja a la playa. La alberca es fría. Le falta mantenimiento en las alfombras de corredores impieza de la área del teleférico que te lleva a la playa.
Stayed 1 night in Sep 2019

6/10 Okay

DebH, Oshkosh

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Room had a great view! Shower head was broken and spewed water over everything. Restaurant food was mediocre and expensive. The free breakfast was good. The parking was horrible.
Stayed 9 nights in Sep 2019
Response from Antonella on Sep 29, 2019
Dear Guest, we will take care of your feed back, best regards,

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Antonella on Sep 25, 2019
Thank you very much for your kind feedback!

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A terrible experience! The property is vastly outdated and poorly maintained. Very unclean facilities! Front desk staff are totally inept and complacent. Rooms have zero decorations and are the most spartan I have ever seen. Hotel layout is like wandering through a maze. No assistance with luggage and no convenient parking.
Stayed 3 nights in Aug 2019
Response from Antonella on Oct 5, 2019
Dear "Anonymus", we regret that You left the hotel rudely and without paying your the of 167.00 euros: we had to tell you that we would call the police to get your credit card!!!!

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
First the good- there is a large car park for visitors to the hotel which is free. The breakfast is very good with a pleasant pool side location with fine views. Nearly all the rooms have a sea view. Then the bad- the layout of the hotel is a nightmare. Some sections of floors do not connect with others on the same floor. Only safe policy is to go down all the way to reception and set out again. To get to our room one had to go up to the third floor and then down stairs to a tiny separate part of the second floor. The room had no balcony although the literature said all rooms had a balcony. (probably reserved for those booking through Expedia). Evening meal included a dish that was absolutely revolting. They did however deduct the cost from the bill. The architect should be condemned in perpetuity to roam the corridors rescuing lost guests. On no account try to find your way back to the upper car park without a guide unless you have marked the way with a ball of wool.
Stayed 1 night in Jul 2019
Response from Antonella on Aug 19, 2019
Thank you anyway and kindest regards,

2/10 Terrible

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The location was good and the views across the bay were very good
Stayed 1 night in May 2019
Response from Anrtonella on May 26, 2019
Dear Sirs, why did you give us 1 out of 5? Thanking you in advance for your kind reply, we send you our very best regards from Arenzano!

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Mostly good, one little niggle.....
very good overall, comfortable hotel, very clean, good location. Loved the big pool on the 4th floor 33 metres long! Lovely breakfast! Loads of choice and friendly staff. Only negative was I asked 3 times for the shower attachment on the bath to be fixed and it wasn't over the whole week we were there. Quite a big deal for us so the hotel gets a big black mark for that! Special mention for Arrika or Erica? our waitress at breakfast. Big smile each morning and couldn't do enough for us and went the extra mile.... big thank you.
Stayed 7 nights in Sep 2018

6/10 Okay

maria

Liked: Cleanliness, room comfort
Wouldn't stay again
Not a bad hotel, but not a 4 star as claimed, the food in the restaurant not great for the prices , breakfast was absolutely rubbish , quite a steep walk back up the hill from the town , we wanted a drink when we got back the only bar is by the pool and shuts at 6pm the only other place to get a drink was the restaurant which shut at 9.30 pm , the views are nice , there was as a wedding taking place on the Saturday so nobody could use the small pool by the restaurant, we had an ok stay but wouldn't pay nearly 300 euros for 2 nights there again and that doesn't include the city tax
Stayed 2 nights in Sep 2018

10/10 Excellent

Dave, Wisconsin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Erica, in the restaurant was superb. Some of the other staff could be friendlier.
Stayed 1 night in Sep 2018

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recomend to others.
Stayed 1 night in Sep 2018

10/10 Excellent

Hui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a hidden jewel. It’s at a great location with beautiful ocean view from the rooms. Breakfast was great. Can’t wait to go back!
Stayed 1 night in May 2018

10/10 Excellent

JEREMY, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful view overlooking the marina. Large balcony. At the restaurant I ordered a seafood dish that was terrible. The menu was lacking in choices and I chose the fish thinking it would be good. Bad choice on my part.
Stayed 1 night in May 2018

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel
Everything was fabulous. The room was gorgeous, the bed was extremely comfortable, only issue we had was the internet service was intermittant.

8/10 Good

Raymond

Liked: Cleanliness, staff & service
Ease of access
Need to let guests know it is not for people with limited mobility.
Stayed 1 night in Sep 2017

8/10 Good

Kisho

Liked: Cleanliness, staff & service, room comfort
30 euros for the beach per person.
Amazing location, beautiful view of the city and the sea, food is ok but not the best, better outside. Pool was big with amazing view, downfall of this hote was they charge 30euros per person to use the beach which we thought was ridiculous.
Stayed 1 night in Aug 2017

2/10 Terrible

david, portland, oregon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor quality
I would not recommend this hotel with the following experience I had: 1) the facility is old and malfunction that was not competitable with some motels in some lower tier cities in the world I traveled to. The AC didn't work. The door card didn't work etc. By the way, the room we had was a suite. 2) We arrived in the night and it took us half hours to park a car. It was dark and not clear signs. The access to the parking lot and parking lot to hotel entrance was hard to find and confusing. 3) services: the front desk was not friendly and had no patience. 4) my decision to book this hotel was totally mislead by the photos. In fact, the beach far down the hotel belongs to a third party that charge for staying there. The most disgusting thing was after I swimmed in the sea along the beach, I found there was a big sewage exit above that discharged unknown liquid into the sea in about 80 yards to where I was swimming! 5) the hotel has swimming pool and I saw the staff poured in white cleaning up powders in front the customers which didn't give customers a good perception. I paid about $320/night to stay in this hotel with the above experience and I will not come back again.
Stayed 1 night in Aug 2017

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was so relaxing, secenery was amazing private beach was lovely as other beaches in area where very busy, an easy walk into the town too.
Stayed 3 nights in Jun 2017
Response from Valentina on Jun 19, 2017
Dear Ms. Natalie, thank you for your positive feedback we are really happy you appreciated your stay! Hope to welcome you soon again. Valentina A.

8/10 Good

Krista

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel!
We hiked from the train station, which was very uphill but completely worth it! The staff was extremely helpful, even with us speaking english and the view and quality of the hotel was more than I imagined!
Response from Valentina on May 15, 2017
Thank you very much!

8/10 Good

lucy, derbyshire

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
lovely location on italian riveria
Lovely location with great views over arenzano. Quiet hotel which was great and good breakfast with lots of choice. Great pool ..... only downside was the hotel for a 4 star was looking a bit tired in some areas . But overall a good choice

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Not bad but staff not help full and no easy parking

6/10 Okay

Gary, Mooloolaba Australia

Liked: Cleanliness, room comfort
Italian reviera getaway
Fantastic location and easy access to town and beach
Response from Valentina on Jul 13, 2016
Dear Gary, thank you for your feedback, we only regret that despite you appreciate our property the score has been only 3/5. Hope to welcome you again and to astound you better!

8/10 Good

Mark, Alforja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great value, amazing views.
A great hotel, amazing views over Arezano and the Ligurian coast. Staff were very professional and friendly. Only draw back for some might be that the hotel is situated on a hill just outside the town and it is a short but steep walk up from the town, that being said the location is the best thing about this hotel, close to town yet very quiet neighborhood and the best views imaginable.
Response from Valentina on Jul 13, 2016
Dear Mark thank you of your 4 star feedback! We are very honored you appreciate your stay. We much hope to welcome you again! Valentina A.

10/10 Excellent

Arkadiusz, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay with a great view
Had a room for one night and it was everything we needed. The room we had was very big and had space for a third person if our group of people was to be any bigger. Would highly recommend this hotel for anyone travelling in this region of Italy.
Response from General Manager on Aug 13, 2016
Thank you very much for your kind feedback! We sincerely are very happy you appreciated your stay in our Hotel. Looking forward to welcoming you soon, we remain with our kindest regards.

8/10 Good

RABINDRAN, chennai, India

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely Place !
We stayed there for 2 days and were happy to have booked a Hotel in a great location, representing the mood of the area. The rooms were large and the view from the rooms were excellent ! . The breakfast was quite good, with a decent spread. The only hitch was that the internet was displaying poor signals in the room and we had to come to the reception to access our messages and mails.
Response from General Manager on Aug 13, 2016
Thank you very much of your kind feedback! We are very happy you appreciate your accommodation. Looking forward to welcoming soon again, we remain with our kindest regards.

2/10 Terrible

Ali, Tamworth

Disliked: Staff & service, property conditions & facilities
A big let down
I stayed at this hotel in the first week of Oct 2015. I booked the hotel as all the pictures showed it be a beautiful place. Unfortunately, the hotel did not live up to the pictures it displays. Firstly, it was a mission just finding the place, going up the windy mountain roads, and once it was located parking was a struggle. Check in went smoothly. The hotel is very dated, needs to be brought into the current century. It is not ideal for disabled visitors as there are no ramps or any facilities (that I could see). The pool was off limits whilst we were there also. Staff were generally friendly and helpful (except the night receptionist- I asked him for an iron and his reaction startled me. He got very upset and stated that irons are not allowed in the room and no hotel in Italy allows irons. Oh well... that was news to me). Ended up having to pay £40 for 5 items to be ironed. The hotel breakfast was ok but the evening menu was very limited so we ate out every night. The only plus I could see for this hotel was the views and how friendly the staff were (except one ;-)

6/10 Okay

glynn, h

Liked: Cleanliness, staff & service
Nice hotel, nice staff, facilities lacking
Visited at end of sept so weather wasn't the best, large pool was closed, and getting down to arenzano was difficult. Either take the road with no path route or the cable car lift. The lift seemed to be closed a lot of the time. The restaurant food was lovely and the staff were very friendly. The hotel rooms were nice but the heating didnt always come on. For free food go to the cafes in arenzano as every time you order a beer they bring out bread, meat and crisps.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need to get taxi!
You need to go up a steep hill and not pleasant with 20 lb backpacks... 20 min from train station. NO taxi at 12:30 am or 5:30am! 30 min from Genoa way out of way.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with excellent views
Enjoyed our 3 night stay. Cannot understand why there are so many negative reviews. Great value for price paid.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay, I recommend.
I only stayed one night, but it was very pleasant. We were in 3 people, and got a renovated room, with a nice balcony with ocean view, Inside the room it was like a 2 bedroom apartment, with a huge bathroom. The big pool was very nice, service very good, the only complain was in the breakfast, there was not enough staff to replace clean dishes, food, milk, beverages. But everything else was very good, I would definetely go back to spend more time.

10/10 Excellent

-Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to enjoy the pool.
If you want to tan and swim on the Italian Riviera, this is a nice place. Take advantage of the pools and private beach. Arenzano is a small town on the Italian Riviera. The hotel is up a hill at the end of town, so if you arrive by train, call a taxi.

10/10 Excellent

Richard, Syracuse ny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
This is a garden of Eden

8/10 Good

Sherry, Netherlands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely beautiful view and spacious family room
Beautiful view from all rooms with balconies. Very spacious rooms and very accommodating to families. Hotel staff were helpful and gracious, especially the young men who set up and attend the breakfast. We wanted a restful venue with a view and plenty of sun, we were never disappointed.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with great sea views
Perfectly pleasant stay in nice location problems if funicular railway out of order - as it was once - as walk down road to town has no pavement. Good selection of restaurants, bars, shops etc. Very nice pool. Pity you have to pay for use of not very sandy beach as not owned by hotel.