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Reviews of Lady Luck Casino Black Hawk

3 out of 5
Lady Luck Casino Black Hawk
340 Main Street, Black Hawk, CO

Reviews

7.6

Good

Rating 10 - Excellent. 720 out of 1871 reviews" "
Rating 8 - Good. 542 out of 1871 reviews" "
Rating 6 - Okay. 252 out of 1871 reviews" "
Rating 4 - Poor. 168 out of 1871 reviews" "
Rating 2 - Terrible. 189 out of 1871 reviews" "

8.4/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Hans

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

6/10 Okay

Amber

Stayed 1 night in Mar 2024

8/10 Good

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the town, the casinos were hopping for us being there in the middle of the week. We will be visiting again!
Stayed 2 nights in Mar 2024

10/10 Excellent

Betsy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Maria

Traveled with group
Disliked: Amenities
Ice around entrance, coffee pot not working, bathroom faucet, toilet leaking. Not the best maintenance,
Stayed 1 night in Mar 2024
Response from Tara Aragon on Mar 27, 2024
We apologize for the inconveniences you experienced during your visit, Maria. We will address the issues with our maintenance team to ensure a better experience for all our guests. Thank you for bringing this to our attention.

10/10 Excellent

Carol

Liked: Cleanliness
The stay was pleasant. Hotel and casino were both understaffed.
Stayed 2 nights in Mar 2024
Response from Tara Aragon on Mar 27, 2024
We apologize for any inconvenience caused by our understaffing. We appreciate your feedback and will work on improving our service. Thank you for choosing Lady Luck Casino Black Hawk.

10/10 Excellent

Euradell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There wasn’t anything I dislike
Stayed 1 night in Mar 2024
Response from Tara Aragon on Mar 21, 2024
We appreciate your positive feedback, Euradell! Thank you for choosing Lady Luck Casino Black Hawk.

6/10 Okay

Azucena

The mattresses were not as comfortable as I expected
Stayed 1 night in Mar 2024
Response from Tara Aragon on Mar 20, 2024
We apologize for any inconvenience caused by the discomfort of our mattresses. Your feedback is valuable to us and we will look into improving the quality of our accommodations. Thank you for bringing this to our attention.

4/10 Poor

Melissa

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The front desk wasn’t open for Lady Luck so we had to walk all the way to another hotel to check in and out. Our room was clean and nice. Very small. And the bathroom smelled of sewage, the toilet didn’t flush properly. They didn’t provide hand soap of any kind. The hotel was extremely warm and the ac didn’t work in our room. They did say they would reimburse us but we are still waiting for our deposit to be returned along with the resort fees. Expedia refunded the room charge. Lady Luck still hasn’t done their part over two weeks later. I feel like our stay would’ve been 5 stars if they had staff at the front desk that could handle our concerns. The fact that we had to walk across the entire casino and to another hotel deterred us from getting a room change so we had to bite the bullet in a sub par room. Likely we wouldn’t stay here again just due to the lack of front desk staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesting people who worked there
Stayed 2 nights in Feb 2024
Response from Tara Aragon on Mar 16, 2024
We're glad you enjoyed your experience at Lady Luck Casino Black Hawk, Michael! Thank you for your positive feedback.

8/10 Good

Steve

Stayed 1 night in Mar 2024
Response from Tara Aragon on Mar 20, 2024
We appreciate your feedback, Steve. If there's anything we can do to improve your experience, please don't hesitate to reach out to us. Thank you for visiting Lady Luck Casino Black Hawk.

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good service
Stayed 1 night in Feb 2024
Response from Tara Aragon on Mar 16, 2024
We appreciate your positive feedback, Jose. Thank you for choosing Lady Luck Casino Black Hawk.

10/10 Excellent

William Roy Bundy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessibility and convenience
Stayed 1 night in Mar 2024
Response from Tara Aragon on Mar 16, 2024
We're thrilled to hear that you found our casino accessible and convenient, William! Thank you for choosing Lady Luck Casino Black Hawk.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Great area
Stayed 1 night in Mar 2024
Response from Tara Aragon on Mar 16, 2024
We appreciate your positive feedback, Matthew! Thank you for choosing Lady Luck Casino Black Hawk.

10/10 Excellent

Karen

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Tara Aragon on Mar 13, 2024
We appreciate your positive feedback, Karen! Thank you for choosing Lady Luck Casino Black Hawk.

8/10 Good

David

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Tara Aragon on Mar 13, 2024
We appreciate your feedback, David. If there's anything we can do to improve your experience, please don't hesitate to reach out. Thank you for choosing Lady Luck Casino Black Hawk.

8/10 Good

chad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice but the drive there was awefull took us three hours to go three miles. Casino was a blast but never any three card poker dealers. Only one option to eat after 11:00 on a Thursday was called 24-7 in the monarch. Need more cocktail waitress.
Stayed 1 night in Mar 2024
Response from Tara Aragon on Mar 13, 2024
We apologize for the inconvenience you experienced during your visit. We will address the issues with the long drive and lack of three card poker dealers. We appreciate your feedback and hope to improve your experience in the future. Thank you for choosing Lady Luck Casino Black Hawk.

4/10 Poor

Bearded

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was blood all over the walls in our bathroom. We talked to the front desk and they sent housekeeping in to clean it. After house keeping changed our bedsheets (that were also covered in blood) we came back to see the blood all over the bathroom remained! The front desk was extremely apologetic, but the issue was not resolved. I wouldnt recommend staying here. Buck up the extra money to stay somewhere else.

2/10 Terrible

Andie

Traveled with partner
Liked: Staff & service, property conditions & facilities
There was so much noise. Drilling, and people arguing at all hours of night 4 different time 1 3 4 and 430 am. Drilling when we got there at 3pm and again at 10 and then 6 am.
Stayed 1 night in Mar 2024
Response from Tara Aragon on Mar 13, 2024
We apologize for the inconvenience you experienced during your stay at Lady Luck Casino Black Hawk. We take noise complaints seriously and will address this issue with our team to ensure a more enjoyable experience for all our guests. Thank you for bringing this to our attention.

10/10 Excellent

Christina

Stayed 1 night in Mar 2024

8/10 Good

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place was a little hot in the rooms.
Stayed 1 night in Mar 2024

10/10 Excellent

Echo

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dan at check in ROCKED! Thanks Dan! I don’t love the scaffolding outside the window, glad the window only opens slightly! This Mama Bear doesn’t like that access to the room.
Stayed 1 night in Mar 2024
Response from Neil on Mar 4, 2024
Echo, thank you for the outstanding score! It’s so encouraging and motivating for our staff to get these type of reviews, and we’re so pleased that you enjoyed your visit with us. Good luck and we look forward to seeing you again soon.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Tara Aragon on Mar 13, 2024
Thank you for reviewing us, Jose! We are very pleased to learn you enjoyed your overall visit with us at Lady Luck Casino Black Hawk.

8/10 Good

Amber, Greeley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Neil on Mar 4, 2024
Thank you so much for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck!

10/10 Excellent

Jason, Fort Collins

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tara Aragon on Mar 1, 2024
We appreciate your positive feedback, Jason! Thank you for choosing Lady Luck Casino Black Hawk.

10/10 Excellent

Pete

Stayed 1 night in Feb 2024

2/10 Terrible

Heather

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Neil on Mar 4, 2024
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.

2/10 Terrible

Robert

Booked online with Expedia drive 1 hour up to the hotel only to find out there were no rooms available. Screwed up my entire night
Stayed 1 night in Feb 2024
Response from Neil on Feb 25, 2024
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.

8/10 Good

Elizabeth

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We made friends by talking to other people about how terrible the front desk guy was. Hotel walls are thin. Otherwise a great stay. We had fun! I recommend staying here. We won the most at Lady Luck, and relative to the cost, things were good. We will never pay the Monarch up-charge. Just walk over there if you wanna play at Monarch!
Stayed 1 night in Feb 2024
Response from Tara Aragon on Mar 1, 2024
We apologize for any inconvenience you experienced during your stay at Lady Luck Casino Black Hawk. We appreciate your feedback and will address your concerns with our front desk staff and look into ways to improve soundproofing in our hotel rooms. Thank you for recommending us and we hope to see you again soon.

8/10 Good

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Frint desk supervisor needs a little work on being friendly.
Stayed 1 night in Feb 2024
Response from Neil on Feb 25, 2024
Thank you so much for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck!

10/10 Excellent

Breanne, Grand Junction

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tara Aragon on Feb 21, 2024
We appreciate your 5-star rating, Breanne! Thank you for visiting Lady Luck Casino Black Hawk!

10/10 Excellent

Alan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dan at the checkout desk was fun, did a great job! The casino was fun and very clean. Great stay, great room. Thank you, and we'll be back soon.
Stayed 1 night in Feb 2024
Response from Tara Aragon on Feb 21, 2024
We are thrilled to hear that you had a great experience at Lady Luck Casino Black Hawk! We appreciate your kind words and look forward to welcoming you back soon. Thank you for choosing us.

6/10 Okay

Terrance

The hotel itself is good but none of the restaurants were very good and I don’t recommend Roxy’s. Over priced food was cold. I would give them a D
Stayed 2 nights in Feb 2024
Response from Tara Aragon on Feb 21, 2024
We apologize for your disappointing experience at Roxy's. We appreciate your feedback and will address this issue with our team. Thank you for bringing this to our attention.

6/10 Okay

anette

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Neil on Feb 25, 2024
Thank you for the review, we are constantly striving to improve your gaming experience and so we hope that your next visit is more of an ideal trip so that we can earn a better score. Thank you and have great day.

8/10 Good

James

Traveled with partner, Traveled with pets
Liked: Cleanliness, amenities
For this being a pet friendly hotel there was absolutely nowhere to take our animals. I do understand they have bad weather but there was a quarter inch of salt going down the sidewalk on Hotel side, casino side was spick and span. Other than that it was nice.
Stayed 1 night in Feb 2024
Response from Tara Aragon on Feb 21, 2024
We appreciate your feedback, James. We apologize for any inconvenience regarding the lack of pet-friendly areas. We will address this issue and strive to improve our services. Thank you for bringing this to our attention.

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very nice place to stay. Rooms were in pristine condition. Staff was nice and helpful.
Stayed 1 night in Feb 2024
Response from Tara Aragon on Feb 21, 2024
We are thrilled to hear that you enjoyed your stay at Lady Luck Casino Black Hawk, Eric! We take pride in providing top-notch accommodations and excellent customer service. Thank you for taking the time to share your positive experience with us.

4/10 Poor

benjamin

Stayed 1 night in Feb 2024

6/10 Okay

Leah

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
The room had an odd smell and the heat/air was not eorking correctly. Had to sleep with the eindow partially open in the middle of winter.
Stayed 2 nights in Feb 2024
Response from Tara Aragon on Feb 13, 2024
Thank you for your feedback, Leah. We apologize for the inconvenience you experienced during your stay at Lady Luck Casino Black Hawk. We will address the issues with the room's smell and the heating/air conditioning to ensure a more comfortable experience for our guests.

2/10 Terrible

Gerard

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
i checked in late at night from a long day of traveling. i get to my room and it wreaked of cigarette smoke. my reservation was for a non-smoking room. i called the front desk and was told to walk all the way to the front desk of the neighboring (horseshoe) casino if i want another room because the front desk of lady luck casino closes at night. so i did and i got a room on another floor. while walking through the hall towards my room, the hallway smelled like someone took a dump on the carpet. the stench was strongest, guess where, in front of my room. it was so bad that the smell went inside the room. i had to put towels under the door to block out the smell. i crashed on the bed because i was too tired to get another room. i woke up at 3am to the awful stench. i just hid under the blanket and went back to sleep
Stayed 1 night in Feb 2024
Response from Tara Aragon on Feb 13, 2024
We apologize for the inconvenience you experienced during your stay at Lady Luck Casino Black Hawk. We take your feedback seriously and will address the issues you mentioned regarding the smell in the hallway and room.Thank you for bringing this to our attention.

2/10 Terrible

KENDALL

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Neil on Feb 25, 2024
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the Lady Luck was quiet and everything was within walking distance. The beds were not real comfortable and we had to ask for extra pillows, due to the pillows being thin. Other than that, I’d stay there again.
Stayed 1 night in Feb 2024
Response from Tara Aragon on Feb 21, 2024
We apologize for the inconvenience with the pillows and the comfort of the beds during your stay. We appreciate your feedback and will work to improve these areas for future guests. Thank you for choosing Lady Luck Casino Black Hawk.

8/10 Good

Priscilla

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We like Lady Luck, the room was a bit smelly though.
Stayed 1 night in Feb 2024
Response from Neil on Feb 25, 2024
Thank you so much for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck!

2/10 Terrible

Scott

Business traveler, Traveled with partner
Disliked: Property conditions & facilities
My stay at this place was the worst I ever had. I was getting ready to go to bed at 3am and then I grabbed my pillow and on the bottom side of the pillow was a brown stain. I don’t know what it was but only a few things are brown. Worst experience of my life.
Stayed 1 night in Feb 2024
Response from Tara Aragon on Feb 13, 2024
We appreciate you taking the time to provide your feedback, Scott. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.

10/10 Excellent

Rhianna

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Neil on Feb 25, 2024
Thank you so much for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests, so again thank you and we hope to see you again soon.

4/10 Poor

timothy

Stayed 3 nights in Feb 2024

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Quiet and comfortable hotel. Would definitely stay again.
Stayed 1 night in Feb 2024
Response from Tara Aragon on Feb 12, 2024
Thank you for your positive feedback, Elizabeth! We're glad to hear that you found our hotel quiet and comfortable. We appreciate your support and hope to welcome you back to Lady Luck Casino Black Hawk in the future.

2/10 Terrible

Ryan

Disliked: Cleanliness, amenities
Should have read the reviews before staying here. After checking in we were charged another 100 dollars after buying through Expedia. Same thing happened to the guy in front of us and the front desk guy didn’t know why. Our first room walked in and nearly threw up. Smelled like a bucket of vomit and sewage. Went back downstairs to change rooms. No apology for the smell. Got to the 2nd room and it smelled like an ash tray of roaches. When we checked out we got charged another 30 dollars. Highly do not recommend staying here if you are visiting Blackhawk
Stayed 2 nights in Feb 2024
Response from Neil on Feb 25, 2024
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.

6/10 Okay

Michelle

Stayed 1 night in Jan 2024

10/10 Excellent

Brandi

Traveled with partner
Liked: Amenities
It is always clean and comfortable.
Stayed 1 night in Feb 2024
Response from Tara Aragon on Feb 6, 2024
Thank you for your positive feedback, Brandi! We're glad to hear that you find our casino clean and comfortable. We appreciate your support and hope to see you again soon.

10/10 Excellent

Elsa

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Tara Aragon on Feb 6, 2024
Thank you for your positive review, Elsa! We appreciate your feedback and are glad to hear that you had a great experience at Lady Luck Casino Black Hawk.