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Everything is good except the hotel a little bit old, free shuttle can be arranged between the train station and the hotel which is good, and the best thing is the outdoor and indoor onsen !
Hotel staffs are really friendly and helpful when we ask for some direction for our sightseeing even with their limit english.
They are able to arrange additional shuttle service on top of their schedule. It's a hotel for the family to spend time together but don't expect too much for this small little town hotel.
For thise onsen lovers, I will say they have very good view overseeing the whole Gero town. I will recommend you to go for a bath in the afternoon instead due to morning sun glare into the outdoor bath.
Japanese room not very comfortable. Buffet was decent. Service was good as usual in Japan. No one speaks English. Only non-Japanese tourists. Great area in the mountains. Fine for one night.
room is comfort and big enough for 3 people.
we had booked 2 rooms, one is fine but another room we found small bug.
the Onsen was great, we can see the view of city from outdoor bath and it was snow fall at that time.
buffet food and alcohol was awesome too.
Wonderful staff, all very friendly and helpful. The hot springs are fabulous, especially the outdoor one. Highly recommended hotel. Dinner buffet offers a lot of choices and really good food.
The smoking smell in the room was very strong. I asked the front desk if they can change a room for me. They got me another room and put an air purifier in it. I am very appreciated what they had done for me.
We were so welcome by the hotel staff upon check-in and are professionally informed on the hotel facilities, meal arrangements and other onsite activities. The hot springs facilities are super good!