Ratings based on 63 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom NJ
MixedPosted May 12, 2015
Pros: Location...just what we needed.
Cons: Room cleanliness.
Location: Close to stores and restaurants, Gettysburg, Horse show.
The reason I am rating it so low is because we caught the cleaning lady picking up the towels from the FLOOR and reusing them in the room. I had put 2 dirty towels on the floor. My surprise when that evening I unfold the towels and the towels are the same ones that I had put on the floor. I went to the front office and at first the clerk didn't seem to care. The second time I came to show her another dirty and wet towel, she got worried. She refunded us one night's stay. She replaced all the towels for clean ones. The next morning I had a letter in the room saying that they had spoken with the cleaning team. The manager called me the next day to apologize yet she said she didn't know what had happened. She just knew that we had had an issue in the room and she was sorry.
for Business Travelersby Michaelfrom Hanover, MD
Great Stay, just fix the Heaters!Posted Feb 9, 2015 on Hotels.com
Great service! Clean Room and comfortable bed! The only complaint is with how dry the rooms are. God forbid you have to use the heater. It will burn you out within a half hour. There is no happy medium with room temperature. You are either a little cold or burning up!
for Familiesby Jennfierfrom Connecticut
Would not recommendPosted Oct 14, 2014 on Hotels.com
I would never recommend this hotel to anyone. Clearly this used to be a smoking hotel. The hallways and rooms smelled like smoke. The lights and fans were left on after housekeeping left in an attempt to "air out" the rooms. Upon check in the front desk staff was less than helpful. Pleas save your money and stay at another hotel!!
Recommendedby A verified traveler
pleasurablePosted Aug 7, 2014 on Hotels.com
I had a very pleasurable stay
for Business Travelersby Frequent Biz Travelerfrom Florida
Posted Aug 2, 2014 on Hotels.com
Very Nice / Comfortable place to stay. I would have given it a perfect score of 5's across the board however I really enjoy a powerful shower and this was just mediocre. Other than that, it is very conveniently located to stores and restaurants. Clean and a good breakfast on site. I would stay there again if I am in the area. Enjoy !
for Getaway With Friendsby Wild hogsfrom Pa
Bike week stay.Posted Jul 15, 2014 on Hotels.com
We traveled in for bike week,was a nice drive from room to Gettysburg. Very clean place with super friendly people. Would stay here again.
for Everyoneby Sharonfrom New Jersey
Close to shopping and restaurants.Posted May 7, 2014
Very friendly and accommodating staff; love the town and the people of Hanover.
for Personal Eventby Maryfrom Georgia
Absolutely Amazing!Posted Mar 17, 2014 on Hotels.com
This place was absolutely amazing! Loved the happy,smiling,helpful,funny staff. They always had smiles on their faces every time we saw them. The breakfast was great. Our room was beautiful and the beds were very comfortable. We will gladly stay here again!
Recommendedby A verified travelerfrom Rockville, MD
Good Hotel and Nice StaffPosted Feb 27, 2014 on Hotels.com
The hotel was nice and clean and exactly what I expected from a Holiday Inn Express. The staff was also very nice and the free breakfast was great. My only issue with the hotel is that there isn't a thermostat for the heat, so if you choose to turn on the heat then you really don't know what temperature you are putting it at. So I woke up a couple of times throughout the and because of being too cold or too hot. There just isn't a way to regulate the heat since you can't set it at a specific temperature guage. There is a Texas Roadhouse and a Ruby Tuesday in the parking lot of the hotel so that was nice to grab dinner and drinks.
Comment from Hotel Management
May 17, 2014 by Bob, Hotel Management
Thank you for Choosing our hotel on your recent visit to Hanover PA. We appreciate your review and are very glad we lived up to your expectations. I hope you will stay with once again on your next visit.
for Business Travelersby A verified traveler
Good HotelPosted Feb 12, 2014 on Hotels.com
Overall a good hotel. The only issue is that the Heating/Air unit randomly kicks on and blows cold air for about 10 seconds. Hard to sleep with that issue.