Lobby
Check availability

Reviews of Econo Lodge Inn & Suites

2 out of 5
Econo Lodge Inn & Suites
1095 Wayne Ave, Chambersburg, PA

Reviews

5.2
Rating 10 - Excellent. 58 out of 535 reviews" "
Rating 8 - Good. 85 out of 535 reviews" "
Rating 6 - Okay. 112 out of 535 reviews" "
Rating 4 - Poor. 99 out of 535 reviews" "
Rating 2 - Terrible. 181 out of 535 reviews" "

5.2/10

Cleanliness

6.6/10

Staff & service

4.4/10

Amenities

4.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024

6/10 Okay

kate

Traveled with family and small children, Traveled with partner, Traveled with family
This property was just okay. The front desk person was very nice and the building is very large. I believe this hotel is just for a sleep and on the road again. Nothing really to get comfy and relax. It’s right off the highway and we didn’t hear any noise and got decent sleep!
Stayed 1 night in Feb 2024

2/10 Terrible

Contessa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting and dirty
I was traveling in a snow storm forced off the highway by state police trying to close the highway down. I attempted to stay at this hotel. Todd the receptionist was already annoyed with me because i booked my stay through a third party app. I finally got my key card and I walked through the halls to my room. I walked into a dirty room with dead and living roaches on the floors and walls. The bathtub was dirty. The one picture on the wall had some substance splattered on it. The bed had something crawling on it. I went to the receptionist asking for a refund. He then offered a upgrade to a suite and took me to one of two suites. The cleanliness of these suites were still dirty. Piles of hair on the floor not to mention it was on the same floor and doors away from the previous room. Knowing roaches arent just a one room thing. The receptionist(Todd) then proceeds to say that the housekeepers can't clean every spec of dirt in the rooms, which is their job. He wasnt trying to refund my stay. He called the owner at one point discussing my issues. Todd was very arrogant and he took off to my room to check to make sure my complaint was valid. I may be all over the place with this but Im appalled by his last comment after approving my refund, which was if i want cleanliness then Im gonna pay hundreds of dollars for a clean hotel room. I took pictures and would upload them but this app isnt allowing even though there is a spot to add up to 8 photos
Stayed 1 night in Jan 2024

8/10 Good

Louise

Traveled with family
Liked: Cleanliness, staff & service, room comfort
i stayed as a respite halfway on my trip home from North Carolina as I am driving alone. The room was quiet and the bed was very comfortable and gave me the rest I needed to continue my travel. The desk clerks were very courteous and helpful. It was probably because I was tired from driving, but it was difficult to see where the hotel was. The sign was there but i did not notice it during the daytime.
Stayed 1 night in Jan 2024

8/10 Good

chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Conee

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were given the wrong room key to start. While walking to our room, there were literally roaches walking along with us. We checked out the room before complaining. There were stains or horrifying nature on the floor. Literally… it looked like someone was murdered in there. There were so many different types and colors of hair all over the bedding, it was obvious it doesn’t get changed. Not only that, there was a fecal matter smear across the sheets as well as a blood smear. The room reeked of curry and body odor terribly. There were dead and live bugs everywhere. We went to the desk to show them a video of our room and to request a refund. They stayed a video wasn’t necessary and they knew it was exactly how we stayed and issued the refund…
Stayed 1 night in Dec 2023

2/10 Terrible

Taipeng, Long Island City

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Tamara

Stayed 1 night in Nov 2023

8/10 Good

Karen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Don't like the extra 50 dollar deposit charged and we wanted to switch our payment method and the desk clerk did not do it properly. Room was nice no other issues.

4/10 Poor

Paul

Traveled with family
Disliked: Property conditions & facilities
The towel rack was loose at one end and hanging straight down. Turns out it was installed upside down. I removed it and installed it correctly. Fortunately I had a screwdriver with me. The cover was off of the exhaust fan in the bathroom, which doesn't matter except the dang think rattled so bad you can't stand to run it. One baseboard is pulled loose but that is cosmetic but you might want to have someone fix it. Overall I think I will spent more money and upgrade to better motel from now on.
Stayed 1 night in Oct 2023

8/10 Good

Colleen

Stayed 1 night in Sep 2023

8/10 Good

Corwin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Minaxi on Sep 6, 2023
Thank you so much.Looking forward to see you again

2/10 Terrible

James

Stayed 1 night in Aug 2023

2/10 Terrible

Aaron

Stayed 2 nights in Aug 2023

6/10 Okay

SHAUN

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

4/10 Poor

LaTisha

Disliked: Cleanliness, staff & service, room comfort
Not Happy
The room was infested with roaches.
Stayed 3 nights in Aug 2023

2/10 Terrible

Nelson

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There where roaches in the roomand i have co worker that said he had a mice in his room also.
Stayed 5 nights in Aug 2023

8/10 Good

Shakira

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from Minaxi on Sep 6, 2023
Thank you so much .Looking forward to see you

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

rebecca

Disliked: Amenities, property conditions & facilities
Honestly, not much liked. Starting off with $50.00 hold/charge when the room was already paid for. First bathroom visit, moved the shower curtains and a roach ran down the tub. After much fiddling around with the remote, find out it only changes the channel, nothing else. Sign in lobby states breakfast from 6-9. When down at 7 and saw nothing there. No i didn't ask, but wouldn't there be SOMETHING out?
Stayed 1 night in Jul 2023

2/10 Terrible

Adam

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs attention
Stayed 1 night in Jul 2023

4/10 Poor

Rakeya

Disliked: Cleanliness, property conditions & facilities
I booked this property for four nights in the month of July. The check in process went well. However, we were placed on the second floor and there is NO elevator. The room we were put in was not clean. The towels and wash clothes had big blood and dirt stains. The bedding had blood and dirt stains as well. It irritated me that housekeeping thought it was okay to fold these towels and wash clothes and place them in the room when the dirt and large blood stains are clearly there and coil not be missed. The towel was folded up in such a way that these stains were not visible unless you unfolded it. I did request new towels, washcloths and bedding from the front desk and they did bring some to the room. When I showed the front desk clerk the condition of the bedding and towels/washcloths all she said was “I’m sorry”. There is no iron or blow dryer. The toilet had old urine stains around the rim. The ceiling above the toilet in the bathroom was leaking from the rain so some of our items and tissue got wet. The room smelled old and moldy. I requested another room on the lower floor and was given one. The new room smelled cleaner and looked better but the bedding and towels were not the cleanest. The hotel overall is in need of major upgrades and cleaning. I would not recommend for anyone to stay here unless you absolutely have to but even then think twice.

2/10 Terrible

Douglas

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was in disrepair. The towel rack had been ripped from the wall. A strip of baseboard molding was ripped from the wall. I received no maid service for my first night of my two day stay. No plastic bag for the ice bucket - unsanitary. TV remote was taped together. The second morning of my stay, the maid came to clean my room and woke me up at 8:30 AM.Dirty bathroom floor.
Stayed 2 nights in Jul 2023

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
The price
Stayed 1 night in Jul 2023

6/10 Okay

Nelson

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
I got put in room and then got tranfer to another room and that room had roaches.
Stayed 7 nights in Jul 2023

6/10 Okay

Giviti

Stayed 1 night in Jul 2023

4/10 Poor

Ali

Business traveler
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
This is the third time I stay at the hotel, and the worst time I need attention or cleanliness of the room
Stayed 3 nights in Jul 2023

6/10 Okay

Jennifer

Disliked: Property conditions & facilities
Pool wasn't open, outside doors left unlocked.
Stayed 3 nights in Jul 2023

6/10 Okay

michel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was very good. But the rest of the hotel is in need of major renovations.
Stayed 1 night in Jul 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good rest stop
Even though they are newly opened the room was comfortable and clean.
Stayed 1 night in Jul 2023
Response from Minaxi on Jul 15, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Inn & Suites.Looking forward to see you.

2/10 Terrible

Sandy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Tiffany

Stayed 3 nights in Jul 2023
Response from Minaxi on Jul 10, 2023
Thank you for your response.Looking forward to see you again.

2/10 Terrible

Bin

Stayed 2 nights in Jul 2023

10/10 Excellent

Annmarie

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Property is under renovation. Limited rooms available. Staff did upgrade my reservation to accommodate my party of 1 adult with 3 children under 13.
Stayed 1 night in Jul 2023
Response from Minaxi on Jul 5, 2023
Thank you so much for your response and looking forward to see you.

2/10 Terrible

Lea Ann

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

Melissa

Stayed 2 nights in Jun 2023
Response from Minaxi on Jul 5, 2023
Thank you so much for your response and looking forward to see you.

6/10 Okay

Jared

Traveled with partner
It was just old and dingy. In disrepair. Broken locks on entries. There was a breezeway full of broken furniture and an old toilet. Our room was ok, but lots of hair in the bathroom, just not great. The bedding was clean.
Stayed 2 nights in Jun 2023

6/10 Okay

Stephenie

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We picked this place for the price on a cross country motorcycle trip. It was a bed and a shower. It wasn’t bad, the hotel was still renovating as we were there. They hadn’t started the breakfast yet. Our room was completed but obviously they hadn’t walked through yet. The trim was pulling away from the wall and there were spots the painters missed. But it was a safe place to layover for the night and close to some decent restaurants. Overall it was a good stay.
Stayed 1 night in Jun 2023

4/10 Poor

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property sold out for this period. Given room in Smoking area. AT check inother patrons were requesting to leave because of roaches. Challenging experience!!!!
Stayed 1 night in Jul 2023

2/10 Terrible

Chris

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
My girlfriend and I came to stay and we were here a few hours and saw roaches, tried getting a refund and they said we’d have to wait until Monday to get the menu refunded when I paid in cash and they said I’d have to come back and get the money, like I don’t live anywhere near here and am not trying to drive all the way back here
Stayed 1 night in Jul 2023

10/10 Excellent

Larry

Stayed 1 night in Jun 2023

8/10 Good

peggy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What I didn't like. I asked the desk about my receipt for the stay. Told me I would receive from a third party I called Expedia, they called the Hotel as of yet I have not received my receipt for my stay.
Stayed 1 night in Jun 2023

2/10 Terrible

Constance, The Woodlands

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Upon checkin requested 1st floor due to injured knee (no elevator) -- got room AC not working -- requested new room -- got a room on 1st floor - room dated - roaches - worn out towels - upon checking out -told clerk about roaches - apologies and would notify management -- upon leaving other guests also confirmed roaches in their rooms, too
Stayed 1 night in Jun 2023

8/10 Good

Jodie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Minaxi on Jun 27, 2023
Thank you for your response. Looking forward to see you again.

8/10 Good

Leon

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
No breakfast. Just coffee. Sign said 6 to 9. Arrived by 8 each morning only coffe available.
Stayed 3 nights in Jun 2023
Response from Minaxi on Jun 27, 2023
Thank you for your response.We are working on it. Looking forward to see you again

2/10 Terrible

Maria D

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I am very upset at the fact that they don’t inform us that there is no pool or restaurant available. So to me it’s false advertising because that was the inly reason why I decided to pay more money for my stay. Very disappointed!
Stayed 1 night in Jun 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The woman working the desk was phenomenal
Stayed 1 night in Jun 2023
Response from Minaxi on Jun 27, 2023
Thank you for your response. Looking forward to see you again...

10/10 Excellent

Kimberly

Business traveler
Liked: Staff & service, room comfort
You get what you pay for. Not the cleanest hotel but the bed was comfy and the room temperature was comfortable. It serves its purpose so I didn’t have to drive 3 hours one way back to back days.
Stayed 1 night in Jun 2023
Response from Minaxi on Jun 27, 2023
Thank you for your response. Looking forward to see you again.

2/10 Terrible

GERBER

Disliked: Cleanliness, staff & service, property conditions & facilities
I made a reservation ahead of time and when I got to the front desk the girl gave me a room number and a key, then I had to step out the facilities to get to my room by the parking lot, there was no hallway. As soon as I opened my room there was someone in my room and shut the door in my face. I tried calling to the front desk to explain the situation but no answer, so I went back to the front desk, explained the situation and the girls answer was “ ohh I’m sorry the previous guest might return to the room” in which universe you return to the room when you already checked out. It was 11pm already and I was tired for a 6 hours drive so I just requested another room. She gave me another room number and a new key. Had to go once again through the parking lot, and look for the emergency exit door to get to my room. When trying to open the room in so many different ways, moving the door knob, inserting the card and moving the door knob. After 7 minutes of being trying with no luck. Tried to call the front desk once again and nobody picked up the phone. So once again I had to go to the front desk explain the situation to the girl and wait for a resolution. And the only resolution I got was “it’s the doorknob you need to move it while inserting the card(which I did numerous times). It was 1130 already and I had no room. So I requested to cancel my reservation but there was not way to contact the manager. And here I am still waiting for my refund.
Stayed 2 nights in Jun 2023