Exterior

Reviews of Comfort Inn

2.5 out of 5
Comfort Inn
3648 Old Scotland Road, Chambersburg, PA

Reviews

7.6

Good

Rating 10 - Excellent. 179 out of 591 reviews" "
Rating 8 - Good. 201 out of 591 reviews" "
Rating 6 - Okay. 124 out of 591 reviews" "
Rating 4 - Poor. 51 out of 591 reviews" "
Rating 2 - Terrible. 36 out of 591 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Thevarith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accomodations were clean and sufficient. Breakfast was more than adequate. Immediate area is right off the interstate and quiet. Newer shopping, dining and entertainment are one exit south off the interstate. Price was good for above average accomodations for the price! Have stayed here multiple times. Thank you for the good service, good accomodations, and good value!
Stayed 2 nights in Mar 2024
Response from M on Mar 22, 2024
Dear Thevarith,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is so pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay and we hope to enhance this experience even further in the future. We are indeed looking forward to your next visit. See you soon!Best regards,Management Team

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good place to relax
Stayed 1 night in Feb 2024
Response from M on Feb 29, 2024
Dear Connie,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best regards,Management Team

10/10 Excellent

Thevarith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in good condition, clean, and comfortable. It's above average when comparing to similar accommodations and price points.
Stayed 2 nights in Feb 2024
Response from M on Feb 29, 2024
Dear Thevarith,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best regards,Management Team

6/10 Okay

Michael

Business traveler, Traveled with pets
Being a choice member and having to pay a 20 early check in fee. Was on lower level basement rooms hall way thermostat set @ 63. And room had wall unit they barely put out heat.
Stayed 1 night in Feb 2024
Response from M on Feb 29, 2024
Dear Michael,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations. Regarding your concerns with the thermostat set, we'll surely check the same and do the needful. Thank you for your business, and we can't wait to serve you again. Sincerely,Management Team

2/10 Terrible

Debra

Stayed 2 nights in Jan 2024
Response from M on Feb 29, 2024
Dear Debra,It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you could leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

2/10 Terrible

Chrystiane

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty bathroom.
Stayed 1 night in Dec 2023

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place, clean. Nice friendly staff,
Stayed 2 nights in Nov 2023

10/10 Excellent

W

Stayed 7 nights in Nov 2023

8/10 Good

Raymond

Stayed 2 nights in Nov 2023

8/10 Good

Kenya

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean rooms and convenient to Shippenburg University.
Stayed 1 night in Nov 2023

2/10 Terrible

Alex

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disregard for privacy and terrible odor
Property had a distinct odor. Witnessed staff member entering multiple rooms late at night. Not sure why I saw him enter 2-3 different rooms around 11pm at night. Appeared to be multiple employees/family members living at the property. Witnessed multiple different “staff members” leaving rooms throughout my stay. Multiple family members that rented rooms at this property had their rooms entered despite having the do not disturb sign on their door. Very disappointed and will not be staying again
Stayed 2 nights in Nov 2023

6/10 Okay

Paul

Stayed 2 nights in Oct 2023

6/10 Okay

Sheila

Stayed 1 night in Oct 2023

6/10 Okay

Ellen

Traveled with partner
Disliked: Property conditions & facilities
Property is in an area with no conveniences. Have to drive, isolated and surrounded by a construction business with large machines. I felt uncomfortable with the area. Facility was clean with so so rooms
Stayed 1 night in Oct 2023

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Dana

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quite clean and the man at the desk was very helpful and polite! The parking lot was a bit noisy and unfortunately I couldn't stay because it scared my cat, I ended up having to finish my trip that night but it wasn't necessarily the hotel's fault.
Stayed 1 night in Oct 2023

2/10 Terrible

Brian

Disliked: Staff & service, property conditions & facilities, room comfort
The room key wouldn’t work so I had to go back downstairs to get another one and the TV didn’t work. Lobby employee came up and got it working for about 30 minutes and the screen kept freezing up for 10-15 minutes and the blue chair and ottoman were so dirty that I put bath towels on it. Will never stay there again
Stayed 1 night in Sep 2023

6/10 Okay

Howard C

Liked: Staff & service
It was OK
Our two day stay was OK. It had hot water for the shower.. The sink drain was clogged and drained very slowly. Thr room could use some rehab. It is noisy with I-81 nearby.
Stayed 2 nights in Sep 2023

4/10 Poor

Shawn

Business traveler
Disliked: Staff & service, property conditions & facilities
Saddness
Both mornings the breakfast items were not available and very undersupplied with simple things like butter. The staff did not seem sure on how to check in guests and at check out I asked for a receipt and got a receipt that said $0.00 was charged and $0.00 was paid yet my card was charged. Asked for a different one and was told it would need to be emailed and when it was I received the same receipt. My tv had a blue look when I could get it to turn on and WiFi was spotty at best.
Stayed 1 night in Sep 2023

8/10 Good

Abelardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from ripal patel on Sep 8, 2023
thank you for rating. your review means a lot to us.

8/10 Good

Ryan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Aug 2023
Response from ripal patel on Sep 8, 2023
thnak you for your review. We would love you see you again.

4/10 Poor

Latarsha M.

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from ripal patel on Sep 8, 2023
thank you for your review. We will use review to improve our hotel.

10/10 Excellent

Shauna

Liked: Cleanliness, property conditions & facilities, room comfort
on our check out day i guess the person that does breakfast did not show up so no food
Stayed 3 nights in Jul 2023
Response from ripal patel on Sep 8, 2023
Thank you for your review. We are apologize for breakfast . We would love you see back.

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from ripal patel on Sep 8, 2023
thank you for your review. It means a lot for us.

6/10 Okay

Jo

Traveled with partner
I didn't like the odd room numbers
Stayed 3 nights in Jul 2023
Response from ripal patel on Sep 8, 2023
Thank you for your review and sorry if you didn't like odd numbers but you can request even number next time and we will try to give you if we have available.

6/10 Okay

gary

Disliked: Cleanliness, property conditions & facilities
Despite having pretty good ratings we found this hotel to be not so clean and shabby. The staff was good but our room was in an area that was very noisy.
Stayed 1 night in Jun 2023

10/10 Excellent

Barbara

Stayed 1 night in Jun 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good place to come if you have a dog
Stayed 1 night in Jun 2023

10/10 Excellent

Thomas

Stayed 1 night in Jun 2023

4/10 Poor

Jonathan

Disliked: Cleanliness, property conditions & facilities
This property needs serious upgrading. The hallway carpets smell and the room smelled. Both the toilet and shower had plumbing issues. I would not stay at this hotel again.
Stayed 1 night in Jun 2023

6/10 Okay

Curtis

Disliked: Cleanliness
Stayed 2 nights in May 2023

2/10 Terrible

Eva

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

2/10 Terrible

Rob J

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stat at the Comfort Inn in Chambersburg, Pa
The worst hotel i have ever stayed at. Do not stay at the comfort inn in chambersburg, pa. Debra at the front desk was the mean and nasty.
Stayed 3 nights in May 2023

8/10 Good

Dominic

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
My
The room was comfortable. The bathroom was slightly flooded when we came in, but after a front desk call, that was taken care of. The hallways seem old (dated) and smells a little musty. The staff were very friendly, and always very helpful. The hotel wasn't pricey, so we concluded, that we got what we paid for.
Stayed 2 nights in May 2023

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service
Everything was great Will be back soon
Stayed 1 night in Apr 2023

10/10 Excellent

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was convenient and the room was very clean and the bed was extremely comfy
Stayed 1 night in Apr 2023

8/10 Good

andre

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like the breakfast , too late for travelers but the staff in the early morning was very friendly and accomodate us with fresh coffea
Stayed 1 night in Apr 2023

10/10 Excellent

joanna

Stayed 2 nights in Mar 2023

6/10 Okay

ERIC

Liked: Staff & service, amenities
Stayed 1 night in Mar 2023

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, convenient, friendly staff and just off the I-81. Great for an overnight stay.
Stayed 1 night in Mar 2023

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, room comfort
Not bad
Was there for a few days for semi business. Quiet, probably an older hotel, not dirty but not new or updated. Cheap and sufficient for what I needed it for.
Stayed 5 nights in Feb 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

2/10 Terrible

Donald

Traveled with family
Disliked: Cleanliness, staff & service
House keeping was terrible stayed for 1 week room was cleaned 1 time every other time me had to ask for clean towels and trash removal. Even asking one day they still didn’t get it done
Stayed 7 nights in Jan 2023

8/10 Good

David

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Leo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and well kept. Check in staff accommodating Breakfast good, morning staff, Cynthia, very pleasant.
Stayed 1 night in Dec 2022

4/10 Poor

Donald

Liked: Cleanliness
Stayed 1 night in Nov 2022

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from General Manager on Dec 3, 2022
Thank you. We hope to see you again soon.