Meeting facility

Reviews of DoubleTree by Hilton Phoenix - Gilbert

4 out of 5
DoubleTree by Hilton Phoenix - Gilbert
1800 S Santan Village Pkwy, Gilbert, AZ

Reviews

7.6

Good

Rating 10 - Excellent. 425 out of 1004 reviews" "
Rating 8 - Good. 221 out of 1004 reviews" "
Rating 6 - Okay. 148 out of 1004 reviews" "
Rating 4 - Poor. 124 out of 1004 reviews" "
Rating 2 - Terrible. 86 out of 1004 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is wonderful and helpful especially Joy and Orlando.. !!! Very accommodating and hospitable.. will be back in July!
Stayed 5 nights in Mar 2024

6/10 Okay

Gloria

Liked: Staff & service
The photos showed carpeted rooms, they were not. We asked for handicap access close to the elevator and were put in the farthest room from the elevator, no maid service and had to ask for coffee and towels, overpriced for the service!
Stayed 2 nights in Mar 2024

2/10 Terrible

Janet

We booked a junior suite for 6 days & our room was never cleaned/trash not taken out until the 5th day when I stopped a cleaning lady out of my room. I requested from the front desk on the 3rd & 4th day & was promised that it will be cleaned but was never done . One of the towels had a blood stain. The hotel restaurant was very understaffed.. the cashier was also the waitress & told us that there was only one Cook.. waited for hours for expensive breakfast. I always use Hilton hotels but I will never go back to this hotel. Hilton should take their name out from this place.
Stayed 6 nights in Mar 2024

4/10 Poor

Wendy

Disliked: Cleanliness, property conditions & facilities
The hotel is very old and need updating. Carpet is old and dirty. A lot of masking instead of updating and replacing. Price did not match the quality of the hotel.
Stayed 1 night in Feb 2024

2/10 Terrible

Mohammad

Business traveler
The Asian guy in the front very bad customer service and his very rude
Stayed 1 night in Feb 2024

6/10 Okay

Leigh

Traveled with partner
For a Double Tree Hilton, I expected much better! Parking was limited and shared with another hotel. The windows were so thin, you could hear everything outside. There was no carpet in the room (no biggie) but made for a very loud room with the echo. Not impressed! Glad we only stayed one night!
Stayed 1 night in Feb 2024

8/10 Good

charles

Stayed 1 night in Feb 2024

8/10 Good

Marlow

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice, but the room looked NOTHING like what was in the pictures. Also, the restaurant was not really a restaurant. We ordered food instead.
Stayed 1 night in Feb 2024

10/10 Excellent

Camelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stellar accommodations..
Stayed 1 night in Feb 2024

6/10 Okay

Laura

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not recommend for the price. No breakfast included, room was out dated.
Stayed 1 night in Feb 2024

10/10 Excellent

sue

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient to my daughters house. Anything you could possibly need is within the surrounding area.
Stayed 2 nights in Jan 2024

6/10 Okay

Miosotis

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service
We didn’t have pillow case in our room. The room felt hollow and quiet, almost incomplete. Because there’s floor instead of carpet, I could hear every single movement from the person above me. No complimentary breakfast. The staff was great and accommodating.
Stayed 3 nights in Jan 2024

10/10 Excellent

Emil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024

6/10 Okay

Angela

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This is an outdated hotel with obvious signs of where and much older furnishings. For example, there was cracks in the tub and rusting on the bathroom floor. It wasn't the worst place I've ever stayed but I definitely had to adjust my expectations quickly when I walked in the room.you have to pay for coffee in the morning as well which is interesting
Stayed 2 nights in Jan 2024

10/10 Excellent

Richard, Tucson

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A bit old, small low tech tv. Nice staff, clean large rooms. Good food at good prices. B to A-
Stayed 1 night in Jan 2024

6/10 Okay

David

Stayed 1 night in Jan 2024

8/10 Good

Teresa B

Traveled with partner
Liked: Cleanliness, staff & service
Staff very nice and helpful! Hotel was clean but a bit tired. Room was fairly basic, but clean and tidy. Bathroom lights very dim. Price was decent so all in all the experience was fine.
Stayed 1 night in Jan 2024

6/10 Okay

Helena

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It's very tired looking, the rooms are more like a holiday inn than a DoubleTree (in Europe anyway). Restaurant is limited and doesn't do room service and is not open all day. No pool bar (this is advertised on the website). Pool is nice and the people working there are nice.
Stayed 4 nights in Jan 2024

4/10 Poor

Ted

Disliked: Cleanliness, amenities
The room was no way close to other Double Trees I have had at. The room felt like an open studio. No substance. Noisy.
Stayed 1 night in Jan 2024

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was exactly as advertised!
Stayed 1 night in Jan 2024

8/10 Good

JOHN

Traveled with family
Stayed 1 night in Jan 2024

4/10 Poor

Carliann

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely loud visitors upstairs and on same level as my room, and loud/disruptive maintenance staff. Visible dirt inside of the room and bathroom.

10/10 Excellent

Hope

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

leigh

Stayed 1 night in Jan 2024

2/10 Terrible

REBECCA J

Stayed 2 nights in Jan 2024

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, amenities
When we got there Friday, the door would not lock/ close properly. Also when i took a shower i was standing in a puddle of water. Called maintenance they took care of it. No problems after that.
Stayed 7 nights in Dec 2023

8/10 Good

Dino

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower head needed to be changed!!!
Stayed 4 nights in Dec 2023

8/10 Good

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The air conditioning unit in my room which is located under the window was leaking. I had to put towels on the floor around the air conditioning to stop the water from coming towards the bed.
Stayed 3 nights in Dec 2023

4/10 Poor

Gale S

Traveled with family
Disliked: Staff & service, amenities
They did not provide daily room service, it was only by request. This allowed garbage can to overflow, wet towels to remain, towels not replenished and coffee station to remain depleted. We had to request service three times before it was done. Therefore we had to go to the front desk to get clean towels. We were given sheets and were told to change our own bed. Very disappointing stay.
Stayed 7 nights in Dec 2023

2/10 Terrible

Jeanne

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Alecia

Stayed 1 night in Dec 2023

4/10 Poor

Jamie

Stayed 1 night in Dec 2023

4/10 Poor

Jesse

Disliked: Cleanliness, staff & service, property conditions & facilities
Expected better!
It could be better for the price. Keys didn’t work, walls needed repairing. It’s ok, but expected better!
Stayed 2 nights in Dec 2023

10/10 Excellent

ANTOINETTE

Stayed 1 night in Dec 2023

8/10 Good

Faylene

Traveled with family and small children, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
No space to park after 10 pm
Stayed 1 night in Dec 2023

2/10 Terrible

Jason

Stayed 2 nights in Dec 2023

2/10 Terrible

Lizzie

Disliked: Cleanliness, property conditions & facilities, room comfort
One night of bad experience
Very dated. Needs update asap. No USB port in first room and when they changed my room, 2 out of 3 USB port on a desk lamp did not charge The shower curtain was a nice curve one but it was installed so high up that the curtain didn’t stay inside the bathtub. I tried so hard to keep water from splashing out under the curtain There was a very sorry looking ormahair in the room that looks like it was salvaged from the senior home. I’m sorry the stay was not pleasant at all.
Stayed 1 night in Dec 2023

2/10 Terrible

Alisha

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Cindy

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

David

Stayed 2 nights in Dec 2023

6/10 Okay

Cecelia

Traveled with partner
Liked: Cleanliness, staff & service
The property itself is nice, clean, and the staff is very friendly. The room we had was nice, vaulted ceiling, jacuzzi tub. The only reason I gave this hotel a low star is because of the noise. You could literally hear every noise outside, and at first I thought maybe the window was open. I know they don't usually have windows that can open, but it sounded like it was. After looking at the window, there were open cracks around the frame of the window where light was coming through. One thing I want, when I stay in a hotel is, a peaceful sleep, and I definitely did not get that. To top it off, they had tree trimmers out at like 7am and the noise was just ridiculous. Check-out was at noon, but we checked out so much earlier. They definitely need to update their windows so out is more peaceful in the rooms.
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

RANDY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Aurelien

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Hayley

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
We were told there was a “crib” in the room, it was an old pack n play. When we opened the pack in play up to set it up there were used wipes in it. The website said there was a blow drier… no blow drier. We had a total of 4 in our room, only 2 towels.
Stayed 1 night in Dec 2023

10/10 Excellent

Tracey, Hernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly enjoyed my stay especially no carpet! I hope other hotels do the same
Stayed 2 nights in Dec 2023

10/10 Excellent

Alejandro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 2 nights in Nov 2023

4/10 Poor

Anthony

Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean n quiet
Stayed 2 nights in Nov 2023

10/10 Excellent

jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023