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Reviews of Hampton Inn & Suites Phoenix/Gilbert

2.5 out of 5
Hampton Inn & Suites Phoenix/Gilbert
3265 S Market St, Gilbert, AZ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 657 out of 1001 reviews" "
Rating 8 - Good. 205 out of 1001 reviews" "
Rating 6 - Okay. 69 out of 1001 reviews" "
Rating 4 - Poor. 35 out of 1001 reviews" "
Rating 2 - Terrible. 35 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tonya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful.
Stayed 3 nights in Apr 2024
Response from Jeremy on Apr 16, 2024
Thank you for the great review! We hope that we may have the pleasure of having you stay with us again in the future. Safe travels!

10/10 Excellent

Lolo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice
Stayed 1 night in Apr 2024
Response from Kendra on Apr 14, 2024
We are so glad to hear that you enjoyed your stay with us. We look forward to seeing you again in the future.

10/10 Excellent

Robert

👍
Stayed 1 night in Apr 2024
Response from Kendra on Apr 4, 2024
Thank you for the excellent review. We look forward to seeing you in the future.

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely pleasant
Stayed 1 night in Mar 2024
Response from Jeremy on Apr 3, 2024
Thank you for the great review! We hope that we may have the pleasure of having you stay with us again in the future. Safe travels!

8/10 Good

Elizabeth

Nice and what was expected
Stayed 1 night in Mar 2024
Response from Jeremy on Apr 2, 2024
Thank you for the great review! We hope that we may have the pleasure of having you stay with us again in the future. Safe travels!

2/10 Terrible

Toni

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager is rude after Expedia tried speaking with him he would hang up on Expedia. The rooms smelt terrible and bugs in the carpet. Sheets had hair in it. Just all around a terrible experience. don’t stay here
Stayed 1 night in Feb 2024
Response from Jamy on Mar 28, 2024
We are so sorry about this. Our team would love to speak with you about more details; please contact the hotel directly. Thank you for sharing this with our team. Our goal is always to clean rooms with our brand-new remodel and brand New Hampton beds

10/10 Excellent

Thomas

Stayed 1 night in Mar 2024
Response from Kendra on Apr 7, 2024
Thank you for the 5 out of 5 review. We wouldn't be anywhere without our guests. It was a pleasure having you stay with us, and we hope to see you again.

2/10 Terrible

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like that we paid Expedia over $350 per night for hotel that other people were booking directly with hotel for $200 per night for the same nights as us.
Stayed 4 nights in Mar 2024
Response from Jeremy on Mar 13, 2024
Thank you for stay with us! We are sorry to hear about these issues that you experienced while staying with us. We hope that we may have the chance to have you stay with us again in the future. Safe travels!

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was as I had expected of a Hampton Inn. It was very pleasant and had all the little conveniences I have come to appreciate from Hampton Inns, especially the breakfast included
Stayed 1 night in Mar 2024
Response from Jeremy on Mar 13, 2024
Thank you for the great review! We hope that we may have the opportunity to have you stay with us again. Safe travels!

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, property conditions & facilities
I just came from Vegas. Your hotel was a joy to visit. Your pool and hot tub was great.
Stayed 3 nights in Feb 2024
Response from Michelle on Mar 6, 2024
Thank you so much - We loved having you here

10/10 Excellent

Larry, PUYALLUP

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our room, the staff, breakfast was good, and it’s really clean ❤️❤️❤️
Stayed 1 night in Mar 2024
Response from Kendra on Mar 5, 2024
We are so happy to hear that your stay with us was amazing! We look forward to seeing you in the future.

10/10 Excellent

Claudia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly check-in, bed was super comfy, clean, breakfast choices were terrific.
Stayed 1 night in Mar 2024
Response from Kendra on Mar 4, 2024
Thank you for your stay! We are so glad to hear that the Hotel and staff were everything you expected. We look forward to seeing you again and hope you have an amazing week.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here safe, & clean. Enjoyed my stay.
Stayed 1 night in Feb 2024
Response from Jeremy on Mar 1, 2024
Thank you for the great review! We hope that we may have the pleasure of having you stay with us again in the future. Safe travels!

2/10 Terrible

Roger

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff were completely unprofessional and rude.
Stayed 2 nights in Feb 2024
Response from Michelle on Feb 27, 2024
we are sorry to hear that - we loved having you here and hope you choose to stay with us again in the future - safe travels always :)

10/10 Excellent

ELIA M

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady on front desk was very kind! thank you for that.
Stayed 2 nights in Feb 2024
Response from Ata on Feb 23, 2024
Thank you for the kind review and it we were very grateful to have you.

10/10 Excellent

Theresa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front office staff are very understanding and accommodating! Will absolutely stay again.
Stayed 1 night in Feb 2024
Response from Ata on Feb 23, 2024
Thank you for the kind words and for staying at our property!

8/10 Good

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is very clean and nice. Room was comfortable. Staff was fabulous. It’s next to a busy highway snd you could hear the traffic all night long, very noisy. Also water in shower not very hot in the mornings.
Stayed 3 nights in Feb 2024
Response from Jeremy on Feb 23, 2024
Thank you for the great review! We hope we may have the pleasure of having you stay with us again in the future. Safe travels!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was spacious and clean. The front desk staff were super helpful and learned my name and room number immediately so I never had to remind them.
Stayed 3 nights in Feb 2024
Response from Jeremy on Feb 23, 2024
Thank you for the great review! We hope we may have the pleasure of having you stay with us again in the future. Safe travels!

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is newly renovated, and my room was well appointed, spacious, and nicely decorated
Stayed 2 nights in Feb 2024
Response from Ata on Feb 16, 2024
Thank you for the kind words from your review. Greatly appreciated!

10/10 Excellent

Becky

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice and clean, shopping and dining close by. Would stay again!
Stayed 1 night in Feb 2024
Response from Michelle on Feb 12, 2024
Thank you for the kind words and feedback- we look forward to having you stay with us again in the future :) safe travels always

10/10 Excellent

Kristian

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was better than i expected
Stayed 1 night in Feb 2024
Response from Michelle on Feb 12, 2024
Thank you for the feedback - safe travels :)

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Great place and great staff!
Stayed 1 night in Feb 2024
Response from Michelle on Feb 12, 2024
Thank you for the kind words- we loved having you here :)

10/10 Excellent

Erika

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Michelle on Jan 22, 2024
Thank you so much Erika - We loved having you here :)

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff.
Stayed 1 night in Jan 2024
Response from Michelle on Jan 22, 2024
Thank you Cindy - Safe travels always :)

10/10 Excellent

Brian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Beat room happy
Stayed 1 night in Jan 2024
Response from Michelle on Jan 22, 2024
Thank you for the review - we loved having you here!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Michelle on Jan 22, 2024
Thank you so much for the kind review- we loved having you here- safe travels always

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll BE BACK!!
Surprised at how nice, comfortable and employee competent I found as compared to other services (food industry, lack of wait staff, but tip me tip me!! management menu. I'll definitely will put this hotel on my to return list.
Stayed 3 nights in Dec 2023
Response from Michelle on Feb 12, 2024
Thank you for the feedback - we loved having you here :)

10/10 Excellent

Jarrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Michelle on Jan 13, 2024
Thank you for the kind review - we loved having you here

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Michelle on Jan 13, 2024
Thank you for the kind review - we loved having you here

6/10 Okay

Eduard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay, although traffic noise and early morning car alarm. To be considered next to the 202. New room very clean. The tv remote volume control did not work properly. Does anyone cook a real breakfast anymore? Thanks for letting me express my experience
Stayed 1 night in Dec 2023
Response from Jamy on Dec 28, 2023
Thank you for all your feedback. We appreciate it and will share it with the team.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Jamy on Dec 28, 2023
We loved having you here. Thank you for the great review!

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Some work going on. Elevator interior has work going on.otherwise we were happy with our room, staff very pleasant.
Stayed 1 night in Dec 2023
Response from Jamy on Dec 28, 2023
Thank you for the kind review. We loved having you here!

10/10 Excellent

Monty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jamy on Dec 28, 2023
Thank you for the kind review. We loved having you here!

10/10 Excellent

Marleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jamy on Dec 28, 2023
Thank you for the kind review. We loved having you here!

10/10 Excellent

Daniel

Stayed 1 night in Dec 2023
Response from Jamy on Dec 28, 2023
Thank you for the kind review. We loved having you here!

10/10 Excellent

Michael G

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was quite even though they are doing renovations. Staff was helpful and friendly Coffee always available
Stayed 2 nights in Nov 2023
Response from Jeremy on Nov 29, 2023
Thank you for the great review! We hope that we may have the pleasure of having you stay with us again in the future. Safe travels!

2/10 Terrible

Mike

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Run down. Old creaky uncomfortable beds. Missing breakfast items found at other Hampton Inns. Terrible odor coming from the bathroom sink making using the bathroom unbearable.
Stayed 1 night in Nov 2023
Response from Michelle on Nov 29, 2023
we are sorry about the issues please contact the front desk in these type of situations and we will be able to move you rooms - all JHamptons have standard breakfast items some properties have different items. and we also are in the process of going through renovations to bring you a brand new everything hotel - :) safe travels always we loved having you here

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience, Friendly and courteous staff.
Stayed 1 night in Nov 2023
Response from Jeremy on Nov 23, 2023
Thank you for the great review! We hope that we may have the pleasure of having you stay with us again in the future. Safe travels!

6/10 Okay

Kenneth

Traveled with family
Stayed 2 nights in Nov 2023
Response from Michelle on Nov 21, 2023
Thank you for your kind feedback - we loved having you here!

10/10 Excellent

Kristi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jeremy on Nov 18, 2023
Thank you for the great review! We hope that we may have the pleasure of having you stay with us in the future. Safe travels!

6/10 Okay

Rodger

Business traveler, Traveled with partner
The reason I scored the overall score at 3 is because the facility was in the process of renovating. The room was good but the bed was not so good.
Stayed 2 nights in Nov 2023
Response from Jeremy on Nov 15, 2023
Thank you for the review! We appreciate the feedback and hope that we may have the pleasure of having you stay with us again in the future. Safe travels!

8/10 Good

Dan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place. But the construction was tough especially if you were trying to rest during the day. Staff did inform us when we checked in
Stayed 3 nights in Nov 2023
Response from Michelle on Nov 13, 2023
Thank you for your kind feedback! we loved having you here safe travel always !

6/10 Okay

Richard

Stayed 2 nights in Nov 2023
Response from Michelle on Nov 13, 2023
A new 2.5-million-dollar refresh is almost complete on the 4th floor. We are also working on the 3rd floor now. We appreciate your understanding during our construction. We are thrilled about our renovations; everything will be unique with the Hampton Inn & Suites confident design. We're so thankful for this opportunity to bring this new refresh to our guests. Thank you again for your support!

10/10 Excellent

Edward

Stayed 1 night in Nov 2023
Response from Jeremy on Nov 11, 2023
Thank you for the great review! We hope that we may have the pleasure of having you stay with us again in the future. Safe travels!

6/10 Okay

James

The property was being updated and therefore quite a bit of noise due to the construction.
Stayed 2 nights in Nov 2023
Response from Jeremy on Nov 12, 2023
Thank you for the review! We apologize for the noise cause by the renovation and we hope that we may have the chance to have you stay with us again. Safe travels!

10/10 Excellent

Jane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Receptionist was very welcoming last night! Thank you
Stayed 1 night in Nov 2023
Response from Jeremy on Nov 8, 2023
Thank you for the great review! We hope that we may have the pleasure of having you stay with us again in the future. Safe travels!

6/10 Okay

Ron

Stayed 2 nights in Nov 2023
Response from Jeremy on Nov 25, 2023
Thank you for the review! We hope we may have the pleasure of having you stay with us in the future. Safe travels!

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value and location. Super staff.
Great value. Staff was wonderful, friendly and helpful. Nice breakfast and coffee all day👍 Remodel going on so some noise
Stayed 2 nights in Oct 2023
Response from Jeremy on Nov 3, 2023
Thank you for the review! We hope that we may have the pleasure of having you stay with us again in the future. Safe travels!

6/10 Okay

JIM

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The AC was too loud, i tried to turn it off, but then the room got too hot. Did not get a goodnight sleep due to the AC noise.
Stayed 1 night in Oct 2023
Response from Michelle on Oct 30, 2023
Thank you for the feedback we have looked into a fixed the ac issue please next time let us know and we can always move you to a new room :)

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Michelle on Oct 29, 2023
Thank you for your kind feedback- We Love having you here :)