Ratings based on 411 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Never been use this hotel.

Posted Jul 27, 2014
Cradle use the third party APP for resavation. They can not be chenged.
5 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Look for a home was a pleasure room was excellent

Posted Jul 22, 2014
The bed was the best.great location easy access to everything!
2 out of 5
by A verified traveler from Denver, CO

Wouldn't go back

Posted Jul 22, 2014
Pros: The continental breakfast was better than most hotels in this price range.
Cons: Better train the front desk staff on how to handle reservation problems.
Location: Good location, close to shopping and restaurants.
Stayed for 5 nights and was locked out of our room every night. The staff just couldn't get it right. I like walk-in showers but you practically had to stand on the toilet to close the bathroom door. The layout of the room might be OK for a single but if one person wanted some privacy whether it was at the bathroom sink, watching television, or low lights, it is impossible. The A/C unit is 3 feet from the bed and you can not turn it off so the cold air blows on you all night. What is with the down comforter blanket in this climate? Phoenix has one of the driest climates in the country and you have to ask for lotion, the wrong thing to cheap out on. Bathroom fan did not work but they fixed it in a timely manner. The faucet was difficult to get a medium flow, either it was full blast or a trickle. Very disappointing.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Summer Value!

Posted Jul 15, 2014
Location: That's the one weakness -- not much immediately around the hotel within walking distance.
Lived up to the Hyatt name in every way -- professional, nice property, great location. Summer rate can't be beat!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 15, 2014
Everything was great except they were short on staff. We had to call down twice for towels.
5 out of 5
Recommended
for Everyone
by A verified traveler from Honolulu, Hawaii

A positive experience.

Posted Jul 14, 2014
My second stay at a Hyatt Place, clean room, friendly and helpful staff. I like the location, only a few minutes from stores, restaurants... Hope to return in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Claremont, Ca.

Attending a birthday.

Posted Jul 8, 2014
Pros: Staff very friendly and a great continental breakfast.
Cons: Bathroom doors to large though I know the handicapped have to be considered.
Location: Didn't do anything nearby.
What's to tell? Two days in Gilbert most of the time at Queen Creek and all went well
5 out of 5
Recommended
for Everyone
by A verified traveler from az

Posted Jul 7, 2014
Thank you! Was a very pleasant stay. Loved the shower and couch in the room and the hookups to the tv
5 out of 5
Recommended
for Everyone
by A verified traveler from San Tan Valley, AZ

Great hotel!

Posted Jul 5, 2014
We stayed here with our 4 boys and had a great time. Pool was small but perfect for our young family. Breakfast ended at 9:00 on Friday, so make sure you get down there early!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 3, 2014
Great experience. Staff was pleasant. Great value.. The room was very clean and spacious. Location is close to shopping and many restaurants