Restaurant

Reviews of Arbuckle Lodge

3 out of 5
Arbuckle Lodge
1400 South Garner Lake Road, Gillette, WY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 709 out of 1003 reviews" "
Rating 8 - Good. 184 out of 1003 reviews" "
Rating 6 - Okay. 47 out of 1003 reviews" "
Rating 4 - Poor. 36 out of 1003 reviews" "
Rating 2 - Terrible. 27 out of 1003 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The
Stayed 2 nights in Mar 2024
Response from Felisha on Mar 13, 2024
Thanks Michael for leaving your review. I am glad to hear you were pleased w/ your stay!

4/10 Poor

KIM

Stayed 1 night in Mar 2024
Response from Felisha on Mar 24, 2024
Hey Kim, thank you for taking the time to leave a review! Hope to see you again soon!

10/10 Excellent

Rosemary

Stayed 4 nights in Feb 2024
Response from Felisha on Mar 24, 2024
Thanks for taking the time to leave a review!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Felisha on Feb 20, 2024
Hi Joseph! It's a pleasure to see the review on your stay with us here at the Arbuckle! See you next time!

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Felisha on Feb 20, 2024
Hello there, Brett. Thank you for taking the time to place your review! I am glad to see you enjoyed yourself, hope to see you again soon.

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Felisha on Jan 30, 2024
Thanks you Tammy, for taking the time to rate your stay with us here at The Arbuckle Lodge! We hope to see you again soon. Thanks,Felisha

10/10 Excellent

Eric, Rapid City

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I typically choose to stay at the Arbuckle Lodge because it is quiet, has a good hot breakfast always available but more importantly, the staff is great. On the dozen or so stays there, for example, I have issues with my heating unit not working well, on 2 occasions, and I was either immediately transferred to another room or the problem got fixed immediately. The front desk clerk actually helped me move my bags/food to the other room. This has been the typical service I get from the staff. I've never had a bad stay. The rooms are comfortable, well-lit, and I usually choose a suite with a small kitchenette which works out well for my dietary needs. Recommend highly.
Stayed 3 nights in Jan 2024
Response from Felisha on Jan 24, 2024
Thank you Eric, we appreciate you taking time to write up your review. We take a lot of pride in our establishment, and our commitment to our guests. Till next time, have a wonderful day! Thanks, Felisha

10/10 Excellent

Rodney

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Felisha on Jan 24, 2024
Thanks Rodney, for the 5 star review. Can't wait to have you stay with us again! Thanks,Felisha

10/10 Excellent

courtney

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best breakfast I’ve ever had from any hotel and best eggs I have ever had in my life. We arrived late and it was easy to check in with a key code and straight up to our room with directions left by the owners.
Stayed 1 night in Jan 2024
Response from Felisha on Jan 24, 2024
Thank you Courtney, for the kind words. I am so glad to hear you enjoy out breakfast! I agree, best eggs in town!See you again soon. Thanks,Felisha.

10/10 Excellent

Ashley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The Arbuckle was a saving grace when we had to leave the hotel we were in! Our heater in the room was a bit loud but it was also -24 degrees outside. The breakfast was amazing and staff were absolutely wonderful. Beautiful hotel!
Stayed 1 night in Jan 2024
Response from Michelle on Jan 15, 2024
Thank you so much for staying with us at the Arbuckle Lodge and taking the time to give us your feedback. We are happy to hear you enjoyed it. This cold weather sure makes it so things do not want to work properly. Just like cars not starting and belts squealing, our heaters are being tested too. We appreciate your understanding and sure cannot wait for it to warm up. Thank you for your business and we hope to see you again soon!

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Michelle on Jan 15, 2024
We are happy to hear you enjoyed your stay with us at the Arbuckle Lodge Gillette. We appreciate your business and hope to see you again!

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy & freindly check in, all good with room & property.
Stayed 1 night in Jan 2024
Response from Michelle on Jan 15, 2024
Thank you for your 5-star review on your recent stay with us at the Arbuckle Lodge Gillette. It is wonderful to hear you enjoyed it. We appreciate your business and hope to see you again!

8/10 Good

Jackie

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms.
Stayed 1 night in Dec 2023
Response from Michelle on Jan 15, 2024
Thank you for your wonderful review on your recent stay with us at the Arbuckle Lodge Gillette. We are happy to hear you enjoyed it. We appreciate your business and hope to see you again!

8/10 Good

Bailey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Michelle on Jan 15, 2024
Thank you for your wonderful review on your recent stay with us at the Arbuckle Lodge Gillette. It is great to hear you enjoyed it. We appreciate your business and hope to see you again!

10/10 Excellent

Dennis

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Michelle on Jan 1, 2024
We are so happy to hear you enjoyed your stay with us at the Arbuckle Lodge. Thank you for your 10 of 10 reivew. We appreciate your business and hope to see you again!

8/10 Good

Jesse L

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, kind and comfy!
It was our 2nd time here and it was great! Comfy beds and pillows, affordable for a large family with a dog and fun. We will stay here every time we are coming through Gillette. The only item I have to critique is the breakfast/coffee. The 1st time, breakfast was great but this time we were down 45min after start time and we had to unwrap the pastries ourselves, some of the potatoes weren't cooked all the way through and the coffee tasted terrible. Overall though, it was wonderful and our dog even loves it! Again, we will be back for sure.
Stayed 1 night in Dec 2023
Response from Michelle on Jan 1, 2024
Thank you for your continued patronage. It is guests like you that make us who we are today. We appreciate your feedback so that we can continue to improve upon our services. I am so sorry you ran into some issues at breakfast. We will make sure to address that since we mostly have great reviews on breakfast. Thank you so much for your business and we look forward to seeing you again!

10/10 Excellent

Tiffany, Shepherd

Stayed 1 night in Dec 2023
Response from Michelle on Jan 15, 2024
Thank you for your 5-star review on your recent stay with us at the Arbuckle Lodge Gillette. We are happy to hear you enjoyed it. We appreciate your feedback and your business and hope to see you again soon!

10/10 Excellent

Jake

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay all around!
Stayed 1 night in Dec 2023
Response from Michelle on Jan 1, 2024
We are so happy to hear you enjoyed your stay with us at the Arbuckle Lodge. Thank you for your 5 star reivew. We appreciate your business and hope to see you again!

10/10 Excellent

richard

Stayed 3 nights in Dec 2023
Response from Michelle on Dec 19, 2023
Thank you for your5-star review on your recent stay with us at the Arbuckle Lodge Gillette. We are so happy you enjoyed your stay with us. We appreciate your business and hope to see you again in the future!

6/10 Okay

Josie

Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Ok stay
Room had several dead and alive boxelder bugs in it. The floor has not been vacuumed behind or under furniture for a while. This will not let me add picures.
Stayed 1 night in Oct 2023
Response from Michelle on Dec 13, 2023
I am so sorry to hear you encountered this during your stay. We appreciate your feedback so that we can take the necessary actions to correct any issues. We will definitely look into that immediately. Again, I apologize and will address this with our employees as well. Thank you for your business and I do hope you will give us another try in the future.

10/10 Excellent

Andrea

Stayed 1 night in Dec 2023
Response from Michelle on Dec 19, 2023
Thank you for your wonderful review on your recent stay with us at the Arbuckle Lodge Gillette. We are so happy you enjoyed your stay with us. We appreciate your business and hope to see you again in the future!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, mostly updated. Breakfast pretty good.
Stayed 1 night in Dec 2023
Response from Michelle on Dec 19, 2023
We are so happy you enjoyed your stay with us at the Arbuckle Lodge Gillette. We appreciate your business and hope to see you again in the future!

10/10 Excellent

Mary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Michelle on Dec 13, 2023
Thank you for choosing the Arbuckle Lodge for your recent stay in Gillette. We are so happy you enjoyed it. Thank you for your business and we hope to see you again in the future!

10/10 Excellent

Elaine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Felisha on Feb 20, 2024
Well hello there Elaine! I am happy to see you had a great stay with us here at the Arbuckle. Can't wait to see you again!

10/10 Excellent

scott

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place with friendly staff.
Stayed 1 night in Dec 2023
Response from Michelle on Dec 13, 2023
Thank you for choosing the Arbuckle Lodge for your recent stay in Gillette. We are so happy you enjoyed it. Thank you for your business and we hope to see you again in the future!

10/10 Excellent

Wayne

Stayed 1 night in Nov 2023
Response from Michelle on Jan 1, 2024
We are so happy to hear you enjoyed your stay with us at the Arbuckle Lodge. Thank you for your 10 of 10 reivew. We appreciate your business and hope to see you again!

10/10 Excellent

Samantha

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in their apartment suite and it was more than we could have imagined. As a family of 5 traveling with kids ranging from preteen to adult it’s nice to have separate spaces but not multiple hotel rooms.
Stayed 1 night in Nov 2023
Response from Olivia on Dec 4, 2023
Thank you so much for your amazing review, Samantha! We are so happy to hear the 2 Bedroom 2 Bathroom was the perfect room for you and your family. We appreciate your business, and hope to see you again!

10/10 Excellent

Melinda

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms, great for families
Stayed 1 night in Nov 2023
Response from Olivia on Nov 22, 2023
Thank you so much for your amazing review, Melinda! We are so glad to hear you enjoyed your stay with us. We appreciate your business, and hope to see you again soon!

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's probably the best hotel/resort in Gillette, really close to the CamPlex, not far from the town center. Excellent place to stay whenever.
Stayed 2 nights in Nov 2023
Response from Olivia on Nov 17, 2023
Thank you so much for your amazing feedback! We are so happy to hear you enjoyed your stay with us at the Arbuckle Lodge. We appreciate your business, and hope to see you again soon!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Michelle on Nov 13, 2023
Thank you for your 5 star review on your recent stay with us at the Arbuckle Lodge. We are happy to hear you enjoyed it. We appreciate your business and hope to see you again!

2/10 Terrible

Amber

Traveled with partner
Went to stay a night for our honeymoon. Tried to pay in cash like the internet said we could and they wouldn’t let us pay in cash, tried to charge us double our quoted price and added a $50 fee for something we didn’t ask for. They asked for a card and we told them we had cash, they insisted they needed a card for the file, when I gave them one they tried to charge it! On top of us wanting to pay cash. Horrible. We ended up not being able to stay because we didn’t have a card with for them to charge and they wouldn’t take our cash.
Stayed 1 night in Nov 2023
Response from Olivia on Nov 12, 2023
Thank you so much for your feedback. Unfortunately, it is our hotels policy to have a card on file that authorizes for the full stay and you have the opportunity to pay cash in the morning and have that authorization drop off. Upon looking at your reservation, you guys requested the room be decorated for the honeymoon package. That is where the extra 50 came from. I apologize for any inconvenience.

10/10 Excellent

Dan

Stayed 1 night in Nov 2023
Response from Olivia on Nov 9, 2023
Thank you so much for you amazing review, Dan! We are so happy to hear you enjoyed your stay with us. We appreciate your business, and hope to see you again soon!

10/10 Excellent

Mark

Stayed 1 night in Nov 2023
Response from Olivia on Nov 25, 2023
Thank you so much for your amazing review, Mark! We are so happy to hear you enjoyed your stay with us. We appreciate your business, and hope to see you again soon!

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Nice safe and easy to get to when in Gillette
Stayed 1 night in Oct 2023
Response from Olivia on Nov 6, 2023
Thank you so much for your amazing review, Bob! We appreciate your business, and hope to see you again soon.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very pretty. Elevator is way to slow and front desk clerks are really not on it very well. Other than that, was a great stay.
Stayed 1 night in Nov 2023
Response from Olivia on Nov 6, 2023
Thank you so much for your feedback, Debra! We are glad to hear you enjoyed your stay at the Arbuckle Lodge. We will use your review in training our front desk staff. We appreciate your business, and hope to see you again soon! Safe travels.

10/10 Excellent

Lee

Stayed 1 night in Oct 2023
Response from Olivia on Nov 6, 2023
Thank you so much for your review, Lee. We are happy to hear you enjoyed your stay with us at the Arbuckle Lodge. We appreciate your business, and hope to see you again!

10/10 Excellent

Douglas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Olivia on Oct 31, 2023
Thank you so much for your amazing review, Douglas! We are happy to hear you enjoyed your stay with us. We appreciate your business, and hope to see you again soon!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel. Spacious rooms, wonderful pool and hot tub, good location, and incredibly friendly staff. Loved it!
Stayed 4 nights in Oct 2023
Response from Olivia on Oct 29, 2023
Thank you so much for your wonderful review! We are so happy to hear you enjoyed your stay with us at the Arbuckle Lodge. We appreciate your business, and hope to see you again soon! Safe travels.

10/10 Excellent

Frank

Great place to stay, super clean with friendly staff. Nice breakfast also -
Stayed 1 night in Oct 2023
Response from Olivia on Oct 29, 2023
Thank you so much for your feedback, Frank! We are so glad to hear you enjoyed your stay with us at the Arbuckle Lodge. We appreciate your business, and hope to see you again soon. Safe travels!

8/10 Good

Cindy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Olivia on Oct 29, 2023
Thank you so much for your amazing feedback, Cindy! We appreciate your business, and hope to see you again soon.

10/10 Excellent

A. j.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean. Mattresses little lumpy Desk clerk was great & helpful. Nice & quiet
Stayed 1 night in Oct 2023
Response from Olivia on Oct 28, 2023
Thank you so much for review! We are so happy you enjoyed your stay with us at the Arbuckle Lodge. We appreciate your business, and hope to see you again soon!

8/10 Good

Kevin

Stayed 1 night in Oct 2023
Response from Olivia on Nov 15, 2023
Thank you so much for your amazing review, Kevin. I am so happy to hear you enjoyed your stay with us at the Arbuckle Lodge. We appreciate your business, and hope to see you again soon.

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, this fine motel provided us with an enjoyable and relaxing overnight stay.
Stayed 1 night in Oct 2023
Response from Michelle on Oct 23, 2023
We are so happy you enjoyed your stay with us at the Arbuckle Lodge Gillette. Thank you for your feedback and your business. We hope to see you again!

10/10 Excellent

Kyle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arbuckle never disappoints! Very clean and always wonderful staff!
Stayed 1 night in Oct 2023
Response from Michelle on Oct 23, 2023
We are so happy you enjoyed your stay with us at the Arbuckle Lodge Gillette. What a compliment to hear that we never disappoint! Thank you for your feedback and your business. We look forward to seeing you again!

10/10 Excellent

Mattie

Liked: Staff & service, amenities, property conditions & facilities
Very clean rooms, friendly staff
Stayed 4 nights in Oct 2023
Response from Michelle on Oct 23, 2023
We are so happy you enjoyed your stay with us at the Arbuckle Lodge Gillette. Thank you for your 5 star review and your business. We hope to see you again!

10/10 Excellent

Elaine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it! Such a beautiful room and the breakfast they serve was amazing. Felt like we went out to a restaurant.. will definitely be our place of choice when in the area
Stayed 1 night in Oct 2023
Response from Michelle on Oct 23, 2023
We are so happy you enjoyed your stay with us at the Arbuckle Lodge Gillette. We love to hear that you we are your choice of hotel when visiting. Thank you for your feedback and your business. We look forward to your return!

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the best places I stayed at during my 2 week cross country trip.
Stayed 1 night in Oct 2023
Response from Michelle on Oct 23, 2023
We are so happy you enjoyed your stay with us at the Arbuckle Lodge Gillette. What a great compliment to hear we were one of the best on your trip. Thank you for your feedback and your business. We hope to see you again!

8/10 Good

Gary

Stayed 2 nights in Oct 2023
Response from Olivia on Nov 9, 2023
Thank you so much for your amazing review, Gary! We are so happy to hear you enjoyed your stay with us at the Arbuckle Lodge. We appreciate your business, and hope to see you again!

10/10 Excellent

Ashley

Stayed 1 night in Oct 2023
Response from Olivia on Nov 9, 2023
Thank you so much for your wonderful review, Ashley! We are so happy to hear you enjoyed your stay with us. We appreciate your business, and hope to see you again soon!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay, very comfortable and clean
Stayed 1 night in Oct 2023
Response from Michelle on Oct 19, 2023
Thank you for your 5-star review on your recent stay with us at the Arbuckle Lodge. We are happy to hear you enjoyed it. We appreciate your business and hope to see you again!