Exterior

Reviews of Hilton Garden Inn Gilroy

3 out of 5
Hilton Garden Inn Gilroy
6070 Monterey Rd, Gilroy, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 547 out of 1002 reviews" "
Rating 8 - Good. 280 out of 1002 reviews" "
Rating 6 - Okay. 95 out of 1002 reviews" "
Rating 4 - Poor. 54 out of 1002 reviews" "
Rating 2 - Terrible. 26 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Traveled with family
Liked: Amenities
Every one that worked there was helpful and went out of their way to take care of all our needs
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 12, 2024
Steven, it's heartening to learn that you experienced our team members' dedication at Hilton Garden Inn Gilroy. Providing excellent care for our guests is a priority, and we're pleased to hear your needs were catered for. We hope to welcome you back soon for an equally positive stay.

10/10 Excellent

Yadira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 14, 2024
Thanks for the perfect rating, Yadira!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hilton Garden Inn Gilroy.Have a wonderful day!

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 12, 2024
Nancy, thank you for taking the time to rate Hilton Garden Inn Gilroy. We appreciate your feedback and are glad that your overall experience was a positive one. We'd be delighted to welcome you back soon for another enjoyable stay.

8/10 Good

juan

Traveled with family and small children
Nice staff and clean hotel
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 8, 2024
Juan, it's wonderful to learn you appreciated Hilton Garden Inn Gilroy's well-maintained environment and friendly team members. We strive to provide a welcoming experience for all our guests and are delighted your stay reflected that endeavor. We hope to see you again in the future.

10/10 Excellent

Abraham

Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 2, 2024
Abraham, thank you so much for your positive rating of Hilton Garden Inn Gilroy. We're thrilled you had a wonderful experience with us and we hope to have you stay with us again soon. Safe travels.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 27, 2024
Thank you for taking the time to leave this wonderful rating, Carol! We hope to see you again soon at Hilton Garden Inn Gilroy so we can share yet another amazing experience!

8/10 Good

Mariana

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 15, 2024
Thank you for the great rating, Mariana!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Hilton Garden Inn Gilroy. We'd like to share an even better experience with you soon.

4/10 Poor

Thy

Stayed 1 night in Mar 2024
Response from Customer Service on Mar 24, 2024
Thank you for sharing your feedback, Thy.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

10/10 Excellent

Jorge

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 11, 2024
Jorge, it's great to hear that you had a positive experience at the Hilton Garden Inn Gilroy. We're grateful for your rating and your support motivates us to strive further toward excellence. We look forward to welcoming you back in the future!

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property and great service.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 20, 2024
Igor, it's lovely to hear that you appreciated the Hilton Garden Inn Gilroy and the top-notch service provided. We strive to ensure all guests have a memorable experience and it appears we've hit the mark with you. Should your travels bring you back to Gilroy, we look forward to providing you with a consistently excellent stay.

10/10 Excellent

Dan

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 8, 2024
Dan, thank you for the wonderful rating you've given to Hilton Garden Inn Gilroy. It's fantastic to know your stay met your expectations. We're excited to welcome you back for another exceptional experience in the future.

10/10 Excellent

Alla, Potomac

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay in Gilroy if you want.to be close to downtown
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Alla, our team at Hilton Garden Inn Gilroy is delighted you deemed our location ideal for accessing downtown Gilroy. Thank you for your kind words! We eagerly look forward to welcoming you back for future visits.

10/10 Excellent

Ines

Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 7, 2024
Ines, it's fantastic to hear that your stay at Hilton Garden Inn Gilroy was an enjoyable one. Our team always strides to offer top-tier services to our guests. We look forward to the opportunity of hosting you again in the future.

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean, comfortable and most of all exceptionally quiet! In addition, the breakfast buffet did not disappoint!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 16, 2024
Linda, your words are truly appreciated. It's always heartening to know that guests enjoyed their stay at Hilton Garden Inn Gilroy, particularly noting the cleanliness and comfort of our rooms. The positive feedback about our breakfast buffet also makes us feel proud as this is an aspect we put a lot of effort into. Thanks for highlighting the quietness, a quality we continually strive to maintain to ensure peace and relaxations for our guests. Looking forward to your return visit.

10/10 Excellent

Jose

Traveled with partner
Stay was excellent
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 15, 2024
Jose, it's wonderful to hear that your stay at the Hilton Garden Inn Gilroy was excellent. We strive to provide top-notch experiences for our guests and your feedback is a testament to our efforts. We are eager to welcome you back soon!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 15, 2024
Richard, thank you for your top rating! The Hilton Garden Inn Gilroy is elated to know we met your expectations, and we look forward to welcoming you back on your future visits. Safe travels!

8/10 Good

Maria

Good
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 9, 2024
Maria, it's delightful to hear that you had a positive experience at Hilton Garden Inn Gilroy. We strive to provide a high standard of service and it's wonderful to hear your stay reflected this. We look forward to your next visit.

10/10 Excellent

Michelle

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything went great
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 12, 2024
Thank you for sharing your perfect rating with us, Michelle!It's wonderful to see how much you appreciated your time at Hilton Garden Inn Gilroy! We want everyone to feel right at home at Hilton Garden Inn Gilroy. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

8/10 Good

Mike

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 6, 2024
Thanks for the great rating, Mike!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Hilton Garden Inn Gilroy soon, we'd love to have you back!

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and clean, rooms are clean and updated. Good find overall
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 4, 2024
Pamela, we're absolutely delighted that you found your stay at Hilton Garden Inn Gilroy to be enjoyable. Nothing makes us happier than knowing our guests appreciated our cleanliness and up-to-date rooms. Looking forward to hosting you again for another great discovery.

10/10 Excellent

Vienna Rose, King city

Stayed 1 night in Dec 2023
Response from Customer Service on Mar 4, 2024
Vienna, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Hilton Garden Inn Gilroy!

10/10 Excellent

Stephen

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 22, 2024
Stephen, thank you for the top score review. We hope you had a great stay at Hilton Garden Inn Gilroy and we can't wait to welcome you back in the near future. Your support is highly appreciated.

10/10 Excellent

Josue

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is beautiful and clean. Everything about my experience was exceptional !
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 26, 2024
Josue, it's wonderful to hear your stay at Hilton Garden Inn Gilroy was exceptional. The team is thrilled that you appreciated the cleanliness and beauty of our facility. Thank you for choosing us and we sincerely look forward to welcoming you again.

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. Enjoyed my stay.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 26, 2024
Jessica, it warms our hearts to hear that you appreciated the cleanliness and tranquility at Hilton Garden Inn Gilroy. We're thrilled that you enjoyed your stay. It's been a pleasure hosting you and we hope to welcome you back soon.

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice receptionist. Clean room. Nice exercise room and all equipment working.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 23, 2024
Gary, thank you for sharing your positive experience at Hilton Garden Inn Gilroy. We're thrilled you appreciated the cleanliness of your room and our fitness amenities. Our reception team is genuinely delighted to have made a good impression. We look forward to welcoming you back in the future.

10/10 Excellent

Regina

Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 21, 2024
Thank you for this excellent rating, Regina!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Hilton Garden Inn Gilroy! We'd love to host you again someday for yet another unforgettable visit.

8/10 Good

Zoerima

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Thank you for the 4-star rating, Zoerima!We are delighted to see that you had a wonderful time at Hilton Garden Inn Gilroy. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 Excellent

Maya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay here at Hilton Garden. Will definitely stsy here again in the future.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 19, 2024
Maya, thank you for sharing your delightful experience at Hilton Garden Inn Gilroy. We're thrilled to hear your stay was wonderful and we greatly appreciate your intent to return in the future. See you soon!

10/10 Excellent

maria socorro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good plase
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 19, 2024
Maria, thank you for the succinct and wonderful feedback. We are pleased you consider Hilton Garden Inn Gilroy a good place. We can't wait to have you back for another enjoyable stay.

10/10 Excellent

Lynel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 12, 2024
Lynel, it's wonderful to hear you enjoyed your stay at Hilton Garden Inn Gilroy. We pride ourselves in offering a great experience to our guests. We hope to see you again soon.

10/10 Excellent

Andrea, Saint Helena

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So bright, clean and comfortable and welcoming. Great person at the front desk at check-in. Everyone working here was cheerful and smiling.
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 1, 2024
Andrea, thank you for such a splendid review! It's delightful to hear that your stay at the Hilton Garden Inn Gilroy was comfortable and bright. Praise for our front desk team member and the warm attitude of everyone here truly reflects our commitment to creating a welcoming environment. We eagerly anticipate your next visit.

8/10 Good

WUIDONG

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice stayment
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 22, 2024
Wuidong, it's wonderful to hear that you enjoyed your stay at the Hilton Garden Inn Gilroy. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Liz

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and has good breakfast.
Response from Customer Service on Jan 16, 2024
Liz, it's wonderful to learn you enjoyed your stay with us at Hilton Garden Inn Gilroy. We pride ourselves for maintaining cleanliness and providing savory breakfast options. We eagerly await your next visit!

10/10 Excellent

Willem

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big, clean room.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 16, 2024
Willem, your kind feedback is much appreciated. It's wonderful to hear that you enjoyed the spaciousness and cleanliness of your room at the Hilton Garden Inn Gilroy. We aim to ensure a comfortable and welcoming environment for all our guests and we're glad to note we hit the mark with you. Thank you for choosing us, and we look forward to the possibility of welcoming you back in the future.

10/10 Excellent

Caren

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I loved the room, the sheets smelled so good, the bed and pillows were so nice.I loved that I could open the window for fresh air. The only draw back was my room was right over the hotel machines that ran all night, it was noisy like a shower running or air conditioner. The staff was friendly. Would stay again.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 16, 2024
Caren, it's wonderful to hear that you enjoyed your stay at Hilton Garden Inn Gilroy. We’re glad to know that our unique bedding and the ability to let fresh air in made your stay even more comfortable. Your feedback on the room location and its associated noise is valued, and we'll certainly consider it for future room assignments. We appreciate your high regard for our friendly team members and are excited to welcome you back in the future!

10/10 Excellent

DOUGLAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 11, 2024
Douglas, thank you for taking the time to rate Hilton Garden Inn Gilroy. We're glad to see the high score and hope this means you thoroughly enjoyed your stay with us. We aim to provide exceptional service and it's pleasing to know we hit the mark during your visit. We look forward to welcoming you back in the future.

10/10 Excellent

Veronica, Rancho Cordova

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Veronica, it's wonderful to hear that your stay at Hilton Garden Inn Gilroy met your expectations. We're immensely grateful for your perfect rating on Expedia. Our team hopes to see you again on your next visit.

10/10 Excellent

Janet, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Thank you for the perfect rating, Janet!We are very pleased to hear that you had a wonderful stay at Hilton Garden Inn Gilroy. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

8/10 Good

ANGELICA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like that the manager fixed my error of charging my credit card instead of charging Expedia. (Since it was already pre-paid). I didn’t like that my card my charged. And I was upset that the hot tub wasn’t working. This was the main reason why I booked this hotel.
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Angelica, we're glad to hear that the manager was successful in resolving your payment issue. We understand your disappointment about the hot tub and assure you that maintaining all amenities in working order is a priority for us. We hope the rest of your stay at the Hilton Garden Inn Gilroy was enjoyable and we look forward to welcoming you again.

4/10 Poor

Thomas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 8, 2024
We appreciate the feedback, Thomas.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

8/10 Good

Cat

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay but of course being in the country can have its set back like the smell of farming when you’re not used to it.
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Cat, it's wonderful to hear that you had a pleasant stay at the Hilton Garden Inn Gilroy. We understand that the distinct countryside environment might have been a bit unexpected for you. It's part of what makes our location unique and different. We hope the rest of your experience with us was enjoyable. Come back soon!

6/10 Okay

Russ

Traveled with group
Liked: Cleanliness, staff & service
Hot tub and pool out of order (again). Shower water not hot enough. No in-room tub. In room phone missing lables. Very nice sheets and pillows.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Russ, we appreciate you taking the time to share your feedback. It's disappointing to hear about the issues you experienced, particularly regarding the pool and certain in-room amenities. Our team members will be advised to address these concerns moving forward. It's great to know you enjoyed the bedding in your room. Your feedback is invaluable to us, and we hope to have the chance to deliver an even better experience next time.

10/10 Excellent

Anand

Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 2, 2024
Thanks for the perfect rating, Anand! We can't wait to see you again soon for another amazing experience at Hilton Garden Inn Gilroy. Have a great day!

4/10 Poor

Maria

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
It used to be nice
Big bug in the bathroom, window was falling apart, and there was very little pressure in the shower.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 31, 2023
Maria, it's regrettable to learn of the concerns you had during your stay. We value your feedback regarding the room in our hotel, particularly your mention of an unwanted creature, a malfunctioning window, and low water pressure in the shower. We strive to maintain superior standards and your experience indicates we might have missed the mark. We assure you appropriate measures will be taken to address these issues. Your satisfaction is crucial to us and we hope to have another chance to offer you a better experience.

8/10 Good

lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 31, 2023
Thank you for the 4-star rating, Lisa!It's great your time at Hilton Garden Inn Gilroy was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

6/10 Okay

Lauren Boitano

Traveled with family
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 30, 2023
Lauren, thank you for taking the time to rate your stay. It seems it might not have fully met your expectations. Should there be any specific areas of improvement, please feel free to share them. We're always looking to enhance our guest experience.

10/10 Excellent

maria socorro

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 16, 2024
Thank you for the amazing rating, Maria!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Hilton Garden Inn Gilroy soon!Thanks again for leaving your feedback!

10/10 Excellent

Loida

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 25, 2023
Thanks for sharing this perfect rating, Loida!We're thrilled to hear you enjoyed your stay at Hilton Garden Inn Gilroy! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Customer Service on Dec 22, 2023
Debra, it's great to hear you had a positive experience at Hilton Garden Inn Gilroy. We sincerely appreciate your rating and look forward to your next visit. We strive to continue providing experiences worthy of high ratings.

10/10 Excellent

Oscar

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Oscar, it's fantastic to hear that your stay at the Hilton Garden Inn Gilroy was appreciated. Your high rating of our location speaks volumes, and we sincerely appreciate it. We can't wait to welcome you back for another exceptional stay in the future.