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Reviews of Quality Inn And Suites Gilroy

2.5 out of 5
Quality Inn And Suites Gilroy
8430 Murray Ave, Gilroy, CA

Reviews

7.8

Good

Rating 10 - Excellent. 306 out of 994 reviews" "
Rating 8 - Good. 367 out of 994 reviews" "
Rating 6 - Okay. 211 out of 994 reviews" "
Rating 4 - Poor. 66 out of 994 reviews" "
Rating 2 - Terrible. 44 out of 994 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Suzanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and clean facility. Shower was roomy and clean. Breakfast was good. The bedspread was old looking dark green satin and the sink faucet waa difficult to shut off.
Stayed 1 night in Mar 2024

10/10 Excellent

Denise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly & helpful. Offered their advice on places to dine.
Stayed 2 nights in Dec 2023

6/10 Okay

Georgene

Traveled with partner
Liked: Staff & service
The property advertises a hot tub, which is like a luke warm bath tub. Asked to turn the heat on and was told they couldnt. Otherwise the room was clean and comfortable. For a 1 night stay it was sufficient. For the price id say overpriced without the hot tub.
Stayed 1 night in Mar 2024

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Takako

Liked: Staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Bao

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service is very good, meet our needs
Stayed 1 night in Mar 2024

8/10 Good

Bryan

Stayed 3 nights in Feb 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

8/10 Good

Andria

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, plenty of amenities. The pillows were terrible.
Stayed 1 night in Feb 2024

10/10 Excellent

Grace

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms, great breakfast,friendly staff
Stayed 1 night in Feb 2024

6/10 Okay

Diane

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Maricela

Traveled with pets, Traveled with family
Stayed 2 nights in Dec 2023

10/10 Excellent

Monica

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

George

Stayed 1 night in Dec 2023

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Anne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checkin was smooth and fast. The room was just right and we would def stay there again.
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Nicolette

Traveled with group, Traveled with pets
Disliked: Property conditions & facilities
The room was okay. The mattress was old,
Stayed 1 night in Dec 2023

4/10 Poor

karen

Traveled with family
Disliked: Amenities, property conditions & facilities
The property is not in a good area, there is a long alley drive to the property with people lingering on the drive. The property is old, dated and very worn.
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Stayed 2 nights in Nov 2023

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

David

Business traveler
Liked: Staff & service
Had some very noisy young guests who were up partying until 330am with a fight breaking out in the parking lot. Was there for business and didn't get much sleep. Won't be staying there again.
Stayed 1 night in Nov 2023

2/10 Terrible

Joseph

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was such an awful experience of staying in Quality Inn And Suites Gilroy. Very poor property condition and facilities: The door keys didn't work, the staff tried to reprogram the keys but they were still not working. Toilet has no flushing power, we had to flush the toilet at least 4 to 5 times every time we used the toilet. There was a pretty big size of insect in the bathtub. A big crack underneath the door, the strong cold wind blew right inside the room, we had to use a bath towel to seal the door crack. The heater was extremely loud when it was turned on, we woke up the whole night by the very loud noise of the heater. The surface of the desk was broken. The fridge was old. All the lamp covers have stains. Stains on the bed sheet covers. We will NEVER GO BACK to this inn.
Stayed 1 night in Nov 2023

8/10 Good

Xinyu

Liked: Staff & service
Stayed 1 night in Nov 2023

8/10 Good

JASON

Stayed 2 nights in Nov 2023

10/10 Excellent

John D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Heater was loud when it kicked on. Kelly (staff) was very nice and accommodating.
Stayed 1 night in Nov 2023

8/10 Good

Steven

Liked: Cleanliness, staff & service
No shampoo in the room
Stayed 1 night in Nov 2023

10/10 Excellent

Laynie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vijay was very pleasant to book with. Nice room and happy to help when needed.
Stayed 1 night in Nov 2023

8/10 Good

Noemi

Traveled with family
Liked: Cleanliness, staff & service, amenities
It was fine.
Stayed 1 night in Nov 2023

4/10 Poor

Andy

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Bernadette

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The area is quiet and the rooms were clean if not a bit dated and tired. A leaky sick and difficult shower faucet should be updated. The breakfast is not recommended. There was nothing for gluten intolerant people as almost everything was wheat based. There was toast, muffins, and a waffle maker. The coffee was terrible. The staff was friendly even at the late hour our party checked in and provided us with adjoining rooms, which was very helpful.
Stayed 1 night in Nov 2023

10/10 Excellent

Linda

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
traffic noise
Stayed 1 night in Oct 2023

6/10 Okay

Gabriella

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not the best but not the worse
We had to move rooms twice but the receptionist said as amazing. Mildew smell Coming from all the ac units and homeless people living under some of rooms. You can see the tents under the windows etc..
Stayed 2 nights in Oct 2023

2/10 Terrible

Stephanie

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Pat

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
No frills - good price for the room
Was fine for the quick night stay that we had before going onto our next destination
Stayed 1 night in Sep 2023

10/10 Excellent

Jordan

Stayed 1 night in Oct 2023

10/10 Excellent

Craig

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and convenient location
I had to leave early in the morning, so I didn't spend a lot of time there. My overall impression was good, clean and well maintained.
Stayed 1 night in Sep 2023

2/10 Terrible

sally

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Terrible experience. Did not stay.
This was the worst pace I have ever seen. The girl at the desk was super friendly but warned me that if I left my window open I would see homeless people walking by. Their were dirty cars parked in the lot. I could not access the room because my key wouldn’t work. I told the girl at the desk I wasn’t comfortable staying. She was very understanding and said I had to contact Expedia to get my money back. Fortunately I found a hotel a few blocks down that was wonderful and was only two bucks more. I am not a big fan of Expedia. Trying to get a refund is a horrible experience. Why this property is even listed on hotels.com is beyond me. The pictures are so deceptive. Please do not stay here unless you don’t mind homeless people wandering around near the property. There is a shelter down the street.
Stayed 1 night in Sep 2023

10/10 Excellent

Remy

Stayed 1 night in Sep 2023

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stay was ok, but área getting a bit sketchy due to the amount of homeless neighbors.
Stayed 1 night in Sep 2023

10/10 Excellent

Rufina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CLEAN PLACE VERY KIND FRONT DESK VERY HELPFUL AND HOSPITABLE QUITE PLACE AS WELL THANK YOU WIL STAY AGAIN
Stayed 1 night in Aug 2023

10/10 Excellent

Michelle, Consett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Aug 2023

10/10 Excellent

Luke

Stayed 1 night in Aug 2023

8/10 Good

Erick

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. No issues! We enjoyed our stay! Loved the comfortable beds!
Stayed 1 night in Aug 2023

10/10 Excellent

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice, room was clean and quiet
Stayed 1 night in Aug 2023

8/10 Good

RONALD

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay for the price - staff (Kimberly was sweet and professional
Stayed 3 nights in Aug 2023

10/10 Excellent

John, Regina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gilroy is great little town. Hotel is right off hwy 101. Its location is next to huge discount brands shopping. Hotel room clean tidy. They have pool and hot tub that you can enjoy. Staff very friendly. Lots of choices for restaurants and fast food outlets. Recommend
Stayed 4 nights in Aug 2023

2/10 Terrible

Esperanza

Traveled with family and small children
Disliked: Amenities
I reserved a non smoking room, this room reeked of cigarette smoke. The two beds had bed covers with cigarette burns in them. The head boards were scratched. The ceiling was yellow and dirty. The floors were dirty, our socks looked black from walking on it. The air conditioning didn’t work well. It made the room feel stuffy. We couldn’t open the windows to get any sunlight or fresh air due to the homeless encampment that was right outside our window. We were so uncomfortable with this place we didn’t even stay the second night. I will never stay here again.
Stayed 2 nights in Aug 2023

4/10 Poor

Johanna

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023

2/10 Terrible

Pamela, Redmond

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Mold in bathroom. Dog next door started barking before 5am. Called office and owner of dog was supposed to be contacted but dog continued to bark. Room had nasty odor. We left because to noisy to sleep. Outside garbage was overflowing and reeked. Gross experience.
Stayed 1 night in Aug 2023