Book your room at Lake Kivu Serena Hotel

Room type

Family Room

Max Occupancy: 4 guests (up to 2 children, 2 infants)

Standard Room

Max Occupancy: 4 guests (up to 2 children, 2 infants)

Luxury Room

Max Occupancy: 4 guests (up to 2 children, 2 infants)

4-star hotel in Gisenyi with an outdoor pool

Location

This hotel is in Gisenyi.

Hotel Features

In addition to a restaurant, Lake Kivu Serena Hotel features an outdoor pool. Other amenities include a bar/lounge and complimentary wireless Internet access.

Room Amenities

Televisions come with satellite channels. Guestrooms also feature complimentary wireless Internet access, air conditioning, and safes.

Lake Kivu Serena Hotel

At your hotel

Lake Kivu Serena Hotel features an outdoor pool and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary high-speed wireless Internet access.

This Gisenyi hotel also offers gift shops/newsstands, concierge services, and 24-hour room service. For a surcharge, a shuttle from the hotel to the airport (available on request) is offered to guests. Onsite self parking is complimentary.

  • 24-hour front desk
  • Babysitting or childcare (surcharge)
  • Airport transportation - drop-off (surcharge)
  • Total number of rooms - 30
  • Number of floors - 2
  • Bar/lounge
  • Concierge services
  • Conference space
  • Express check-out
  • Fitness facilities
  • Gift shops or newsstand
  • Porter/bellhop
  • Restaurant
  • Room service (24 hours)
  • Free self parking
  • Number of buildings/towers - 1
  • Outdoor pool
  • Breakfast available (surcharge)
  • Free Wi-Fi
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Stay connected

Available in all rooms: Free Wi-Fi

Available in some public areas: Free Wi-Fi

Park your car

Free self parking

In your room

  • Air conditioning
  • Phone
  • Hair dryer
  • In-room safe
  • Satellite TV service
  • Cribs/infant beds (complimentary)
  • Free Wi-Fi

Eat and drink

The Lake Restaurant - This restaurant specializes in British cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.

Ziwani Cafe - This café serves light fare only.

24-hour room service is available.

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Play

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • In-room accessibility

The fine print for Lake Kivu Serena Hotel

When you arrive

Check-in time ends at midnight

Check-in time starts at 3 PM

When you leave

Check-out time is noon

How you can pay

Accepted at this hotel: JCB International, American Express, MasterCard, Visa

Your pets

Pets allowed

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

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Fees

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We should mention

No pets and no service animals are allowed at this property.

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