Room type

Family Room

Max Occupancy: 4 guests (up to 3 children, 2 infants)

Standard Room

Max Occupancy: 4 guests (up to 3 children, 2 infants)

Luxury Room

Max Occupancy: 4 guests (up to 3 children, 2 infants)

Get an overview of this hotel4-star hotel with restaurant and outdoor pool

Location

Situated in Gisenyi, this hotel is within 1 mi (2 km) of Gisenyi Beach and Rwanda Tourism University College. Kigali Independent University is 1.7 mi (2.7 km) away.

Hotel Features

Along with a restaurant, this hotel has an outdoor pool and a fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, 24-hour room service, and conference rooms.

Room Amenities

All 30 rooms provide free WiFi, 24-hour room service, and satellite TV. Hair dryers, safes, and phones are among the other amenities that guests will find.

Hotel Amenities

Hotel Amenities

Lake Kivu Serena Hotel features an outdoor pool and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary high-speed wireless Internet access.

This Gisenyi hotel also offers gift shops/newsstands, concierge services, and 24-hour room service. For a surcharge, a shuttle from the hotel to the airport (available on request) is offered to guests. Onsite self parking is complimentary.

  • 24-hour front desk
  • Airport transportation - drop-off (surcharge)
  • Babysitting or childcare (surcharge)
  • Bar/lounge
  • Breakfast available (surcharge)
  • Concierge services
  • Conference space
  • Express check-out
  • Fitness facilities
  • Free self parking
  • Free WiFi
  • Gift shops or newsstand
  • Number of buildings/towers - 1
  • Number of floors - 2
  • Outdoor pool
  • Porter/bellhop
  • Restaurant
  • Total number of rooms - 30
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Family Friendly Amenities

  • Babysitting or childcare (surcharge)
  • Cribs/infant beds (complimentary)
  • Free Wi-Fi
  • Outdoor pool

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Room Amenities

  • Air conditioning
  • Free cribs/infant beds
  • Free WiFi
  • Hair dryer
  • In-room safe
  • Phone
  • Room service (24 hours)
  • Satellite TV service

Where to Eat

The Lake Restaurant - This restaurant specializes in British cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.

Ziwani Cafe - This café serves light fare only.

24-hour room service is available.

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Nearby Things to Do

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • In-room accessibility

Hotel Policies

Check-in

Check-in time ends at midnight

Check-in time starts at 3 PM

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pets

Pets allowed

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No pets or service animals allowed

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Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Airport shuttle fee: USD 120 per person (one way)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

We should mention

No pets and no service animals are allowed at this property.

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