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The property is well situated near to the city center and is well maintained. We were disappointed to find that our allocated parking space was occupied by a previous tennant's vehicle and we were then directed to a difficult to access bay. There was no physical reception and we luckily contacted the manager by phone. The property description listed "access to a pool". Never did find that! The cleaning staff were friendly and kept us well provisioned.
Neil
Response from David on Dec 27, 2022
Thank you for your feedback Neil. My apologies for the inconveniences you encountered during your stay. Unfortunately despite clear direction and effort to advise residents (the property is partly strata titled and not associated with the hotel) and guests to park in the correct car space, some frustratingly choose not to. Though not all undercover many additional easily accessed visitor carspaces are also available. A text is sent on the morning of each guest’s arrival explaining the check in procedure. The property phone number is supplied with each reservation confirmation. Either myself or a staff member are always contactable and at the property to assist guests. The property previously was managed in association with another nearby property which had a pool. This is no longer the situation and the property details have been updated, sorry for the confusion. Thank you for the kind words regarding the staff / property maintenance and central location. Once again my apologies for any inconveniences. Regards David (Manger).
Thank you for your feedback Kym. We look forward to assisting you in the future if you need. Regards David.
8/10 Good
Neil
Dec 4, 2021
Neil
Stayed 5 nights in Nov 2021
Response from David on Jul 26, 2022
Thank you for your feedback Neil. We look forward to assisting you in the future if you need. Regards David.
10/10 Excellent
Peter
Traveled with family
Nov 19, 2021
Liked: Cleanliness, room comfort
A gem in the heart of the city.
The whole appartment is very well appointed with a full size fridge in the kitchen. The lounge was spacious with a good sized tv and DVD player. The main bathroom also had a washer / dryer closet which is very handy for longer stays. In all a great modern appartment at a very reasonable price.
Peter
Stayed 2 nights in Nov 2021
Response from David on Jul 26, 2022
Thank you for your feedback Peter. We look forward to assisting you in the future if you need. Regards David.
Thank you for your feedback. We hope to be of assistance in the future should you need. Regards David.
4/10 Poor
Verified traveler
Traveled with family and small children
Jul 11, 2021
Liked: Amenities
Disliked: Cleanliness
Not very clean. Leaks, lack of hot water, poor internet and car and fire alarms going off all night in the distance. Beds small and uncomfortable. Every time we returned from somewhere, our carpark was taken. There is also no reception desk in the apartments which is different to the photos. Owner seemed nice and helpful but I would be reluctant to stay again.
Verified traveler
Stayed 3 nights in Jun 2021
10/10 Excellent
grant
Jul 6, 2021
Liked: Cleanliness, room comfort
Luxurious apartments in the heart of Gladstone.
This was a beautiful apartment in close walking distance to the harbour and shops. We had a massive driving day so it was great to arrive at the apartments which were well sized and very luxurious. We went down to the local seafood market and cooked up a storm in the kitchen which was well stocked with pots, pans and utensils. Thanks for a great night!
grant
Stayed 1 night in Jun 2021
Response from David on Jul 13, 2021
Thank you for your feedback. We frequently receive positive reports on the room facilities and the property's central CBD location. We hope to be of assistance in the future should you need. Regards David
We did not stay.
This property is garbage.
Dirty foot prints on floor food all over floor and in general not clean.
Makes you wonder about the bed sheets?
The price is over the top also.
Next!!
Darren
Stayed 1 night in Jul 2020
Response from Management on Jul 21, 2020
Our apologies for the condition of the apartment, which is out of character for this property as can be seen by the reviews. Staff have been made aware of the incident and the rooms checking procedure has been reviewed.
Property was lacking few things, the fans in the bathroom weren't working there were no bins in the toilets. Insufficient lighting over the kitchen area
Rav
Stayed 5 nights in Dec 2019
Response from David on Jan 1, 2020
Thank you for your feedback. We will check the room inventory and repairs mentioned. Our apologies for the deficiencies. Regards David.
Thank you for your feedback. Our apologies for the poor condition of the room. A review will be conducted of the housekeeping procedures. Regards David
Fantastic apartment, spacious, modern and comfortable. When picking up the keys from another hotel, we were asked to park in a certain numbered car park, which didn't exist and we had to go back to the other hotel to query this. The apartment actually didn't have its own car park but we could park in one of several other ones. Apart from this, we enjoyed our stay and were impressed with the apartment itself and the location, being close to town. Would recommend.
Ian
Stayed 2 nights in Sep 2019
Response from David on Oct 3, 2019
Thank you Ian for your feedback on the apartment and its facilities. Our apologies for the car park confusion. We look forward to assisting you in the future should you require.
Very clean and comfortable. Would definitely recommend and stay again.
Verified traveler
Stayed 2 nights in Aug 2019
Response from Reservations on Aug 13, 2019
Thank you for taking the time to review and thank you for providing this great rating and feedback. We are so glad you enjoyed your stay and we hope to assist you in the future with any accommodation requirements.
The staff were very friendly and we got an upgrade to a 3 bedroom apartment only paying for a 2bedroom so we could have 2 queen beds. Everything was close by walking distance to where we wanted to go.
Verified traveler
Stayed 4 nights in Jul 2019
Response from David on Jul 23, 2019
Thank you for your feedback. Your comments will be passed on to the staff.
This was just an overnight stop for us on the way to Heron Island. It was only a couple minutes away from the marina and there were a number of restaurants and shops nearby. Great location and the unit was spacious and clean. The AC worked as it was supposed to, the beds were good as were the bathrooms.
Menno
Stayed 1 night in Oct 2018
Response from David on Nov 20, 2018
Thank you for your feedback. Many guests comment on the central CBD location and the facilities and spaciousness of the apartments. We hope that you had an enjoyable experience in the area. Regards David.
The apartment is near new and super roomy. Two bedrooms and two bathrooms with a full kitchen. Everything you need to a comfortable and reasonably priced stay in the centre of Gladstone.
Kim
Stayed 3 nights in Aug 2018
Response from David on Sep 22, 2018
Thank you Kim for your feedback. Guests frequently comment on the central CBD location and value for money of our spacious apartments. We look forward to assisting you should you need in the future. Regards David.
Only a street back from the Main Street and all the easy walk to the waterfront, a great spacious two bedroom, two bathroom place to stay at. Wonderful value compared to other motels in town.
Tom
Stayed 5 nights in Apr 2018
Response from David on Apr 10, 2018
Thank you Tom for your feedback. Many guests comment on the value, location, spacious, well appointed apartments. We look forward to assisting you in the future. Regards David.
Friendly welcome, easy check-in, quiet, spacious and clean, bigger than most, great water pressure, comfy bed, big private balcony, easy check-out. Why do so many places make this all so difficult? This place is superb.
Only stayed in Gladstone for the one night, so could not really comment on Gladstone itself in any specific way. Apartments were relatively close to the hotel where you checked in (check-in was very quick and efficient). If you wanted to use the hotels amenities i.e pool, restaurant, bars etc... you had to walk or drive back there. The apartment itself was faultless (modern, clean and quite spacious) - we were very pleasantly surprised.
Staff were very friendly and helpful. Accidently looked myself out of my room and was quickly assisted with a smile. Apartment was large and self contained.
A beautiful 2 bedroom apartment that had everything we needed.
Would loved to have stayed longer. Very clean and comfortable,had a lot more than other apartments that were more expensive
I spent one night in a two bedroom, two bathroom apartment with my colleague. Everything was fantastic. It's roomy, the kitchen has everything you need, there's an outdoor patio and the staff were very friendly and professional. I would be happy to stay again and would highly recommend this place to anyone wanting to stay in Gladstone.
A very enjoyable stay. Very friendly and helpful staff. A great Manager who is exceptional at his job. Would recommend to anyone wanting a really relaxing and pleasant place to stay. Loved it
Nice apartment but unfortunately we were not able to get any of the three air conditioners to work. Also, on arrival we were not told that our room 321 was on the 2nd floor as opposed to being on the 3rd floor as you would expect. - very frustrating when you have luggage etc.