Ratings based on 82 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
89% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Brooklyn

Ok for a night or two

Posted May 27, 2015
Housekeeping annoyed because we slept in (even though we weren't checking out until next day) and knocked on door twice. Two adults but only given 2 towels barely thicker than paper towels. Clean and good enough for a quick place to sleep
Comment from Hotel Management
May 29, 2015 by Jerry, Hotel Management
Ellen and Bob, Thank you for taking time to post your review through Expedia and sharing your feedback. I will be sure to talk to housekeeping to review their information prior to knocking. We hope to serve you again soon. Safe Travels, Jerry White, DOS Comfort Inn Albany-Glenmont
5 out of 5
Recommended
for Everyone
by A verified traveler

right off thruway, easy to find & close to city

Posted Mar 29, 2015
Great accommodations! Would definitely stay again!!!
Comment from Hotel Management
Apr 6, 2015 by Jerry, Hotel Management
Dear Anonymous, Thank you for completing an online survey and positive comments about our hotel. We appreciate your business and look forward to your return visit. The next time there is an event at the Times Union Center or concert at the Empire State Plaza, we hope you can stay with us. Safe Travels.
5 out of 5
Recommended
for Everyone
by A verified traveler

Was very convenient to our destination.

Posted Mar 24, 2015
Pros: Convenience and cleanliness despite undergoing renovations,
Cons: Exiting out the hotel-it needs a traffic light.
Location: Albany landmarks
The staff was very pleasant and the am person who sets up breakfast was fabulous. Allowed us to come in earlier for our breakfast. We really appreciated this due to us having a very early departure.
Comment from Hotel Management
Mar 26, 2015 by Jerry, Hotel Management
Dear Anonymous, Thank you for taking time to complete a survey and post your comments to Expedia. We are happy you enjoyed your stay and I will pass your appreciation on to he breakfast hostess. Stop back again when in Albany, NY we have plenty going on at the Times Union Center and Palace Theatre. Safe Travels
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Massapequa, Ny

It gets the job done

Posted Mar 3, 2015
We needed a clean quiet room for two days to attend a family event. Our choices were fairly limited, but this hotel was clean, quiet and convenient. The hotel is currently undergoing renovations, so be aware of that.
Comment from Hotel Management
Mar 6, 2015 by Jerry, Hotel Management
Mike, We appreciate your time to complete an on line survey and thank you for your positive comments. The next time you visit family, please try us again. Best Regards, Jerry White DOS Comfort Inn Glenmont
4 out of 5
Recommended
for Families
by Paulfrom Palm Bay

quiet rooms

Posted Feb 19, 2015 
Rooms were very quiet, well laid out, and lobby was accessed through interior hallways which is a big plus in winter. Some remodeling going on but nothing too disruptive. We will certainly stay here again.
Comment from Hotel Management
Apr 25, 2015 by Jerry White, Hotel Management
Paul, Thank You for taking time out of your day to complete an on line survey and providing feedback for our staff. We are glad you enjoyed your stay and look forward to your return. Safe Travels, Jerry White Director of Sales Comfort Inn, Albany-Glenmont
1 out of 5
by A verified travelerfrom NY

Worst management ever

Posted Jan 21, 2015
Pros: The staff in the breakfast area was the ONLY upside
Cons: Better management!!!
I was charged for an extra night and the hotel would not admit their mistake and didn't even bother returning my call. The manager was rude and basically accused me of lying. I am being issued a refund after hours of phone calls but once again she made it sound like I lied. WE WILL NOT BE GOING THERE AGAIN! Check your credit card receipts carefully if you do!!!
Comment from Hotel Management
Jan 26, 2015 by Jerry, Hotel Management
Dear Anne, Thank you for taking the time to write your comments through Expedia. I will review the information with our General Manager and make any corrections if needed. We value you as a guest want to correct any misunderstandings. Best Regards, Jerry DOS Comfort Inn Glenmont
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Massachusettes

Posted Dec 9, 2014
Pros: Cleanliness and comfort
Cons: Service in lounge
Location: Conveinent location to Albany.
Room was nice, front desk staff very pleasant and accomodating. The food in the lounge was outstanding, but service in lounge was lousy. Bartender/server disappeared for 15-20 minutes at a time service was slow. This was two different dervers on two different nights. Who I think was the bar manager sat on his rear staring at a computer for most of the time.
Comment from Hotel Management
Dec 12, 2014 by Jerry, Hotel Management
Brian, Thank you for your comments and observations during your stay at the Comfort Inn Albany-Glenmont. We appreciate your feedback and will use this information for future guests. We hope you return to the Comfort Inn and look forward to seeing you soon.
2 out of 5
Recommended
for Business Travelers
by A verified traveler

Construction Zone

Posted Dec 6, 2014 
I arrived and checked into my room only to find the smoke detector beeping loudly because of a low battery. I went back to the desk and they gave me a new room. The room I was in was at the far end of the hotel behind glass doors in a construction zone-the hallways were all torn apart with patched holes in the walls and no paint. Room doors were open, one revealing a bathtub standing on end in the middle of the room. I got to my room, which had a luggage cart parked in front of it. Got inside and it smelled terribly and was definitely an old, dank smoking room. That made for a horrible night's sleep.
Comment from Hotel Management
Feb 21, 2015 by Jerry White, Hotel Management
Dear traveler, Thank you for taking time to post your comments and observations about our hotel. We apologize for not exceeding your expectations and having a poor experience. We are now a 100% non-smoking hotel and renovations have evolved into a very fine hotel. We hope your visit with us will not deter you from booking with us in the future. Best Regards, Jerry Director of Sales Comfort Inn Albany-Glenmont
4 out of 5
Recommended
for Getaway With Friends
by pierre jrfrom Montreal,Qc

Perfect even during renovation

Posted Dec 5, 2014 
Excellent stay overall. Renovation going on but still very good. Quiet and clean enviroment. Our room seemed renovated and perfect. Awesome Staff. Went for a concert a the time union center, took a taxi everything went smoothly.
Comment from Hotel Management
Feb 14, 2015 by Jerry White, Hotel Management
Pierre Jr. Thank you for staying with us and we are glad you enjoyed your stay while in Albany. Please try us again when you visit the area again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Nice hotel with easy access off the highway

Posted Oct 27, 2014
Pros: Breakfast was better than some others we have stayed at in the same class of hotel. Location was convenient.
Cons: Carpeting, and state of bathroom fixtures; for instance there was a crack in the sink in our room.
Location: Close enough to downtown Albany
We were there for one night and the value was fair; the hotel is undergoing some renovations. Carpeting in the hallway was a bit worn. Rooms were clean, bed was firm and comfortable. Bathrooms were in need of some upgrade, but reasonable. Breakfast was very good.
Comment from Hotel Management
Dec 12, 2014 by Jerry, Hotel Management
Dear TS Thank you for your comments and feedback at your recent stay at the Comfort Inn Albany-Glenmont. We hope you visit us again when renovations are complete. Safe travels, Jerry