Standard Room, 2 Queen Beds | Premium bedding, pillowtop beds, in-room safe, desk

Reviews of Holiday Inn Express Glenwood Springs, an IHG Hotel

2.5 out of 5
Holiday Inn Express Glenwood Springs, an IHG Hotel
501 West 1st Street, Glenwood Springs, CO

Reviews

8.2

Very Good

Rating 10 - Excellent. 440 out of 1001 reviews" "
Rating 8 - Good. 317 out of 1001 reviews" "
Rating 6 - Okay. 118 out of 1001 reviews" "
Rating 4 - Poor. 77 out of 1001 reviews" "
Rating 2 - Terrible. 49 out of 1001 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 17, 2024
Kathryn, it's encouraging to hear that your stay at Holiday Inn Express Glenwood Springs exceeded expectations. We are grateful for your positive rating on Expedia. We're looking forward to welcoming you back on your next journey to the Aspen area. Safe travels!

10/10 Excellent

Bryce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 9, 2024
Bryce, it's fantastic to see your top rating for Holiday Inn Express Glenwood Springs. We're delighted to know that you had an exceptional stay. We look forward to welcoming you back for another pleasant visit soon.

8/10 Good

maddelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 3, 2024
Maddelyn, thank you for choosing to stay with us at the Holiday Inn Express Glenwood Springs. We appreciate your four-star rating and hope your stay was enjoyable! If you have any additional feedback, please don't hesitate to share in the future as we're continually working to enhance our guest experiences. We look forward to welcoming you back soon.

10/10 Excellent

Randall

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean & a good value
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
Randall, we appreciate your review! We're elated that you found the Holiday Inn Express Glenwood Springs (Aspen Area) to be spotless and a great value. Looking forward to your return!

4/10 Poor

Paul

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Hot tub not working, tv system down, old beds should have been replaced
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 9, 2024
Paul, we're genuinely sorry to hear about the issues you experienced during your stay. We understand how disappointing an out-of-service hot tub and TV system can be, as well as not finding comfort in the beds. Rest assured, this feedback has been noted and will be relayed to our team members in order to improve the overall guest experience. We appreciate your comprehension and hope you will give us another opportunity to offer a more satisfying stay in the future.

8/10 Good

Michelle

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Michelle, thank you! At Holiday Inn Express Glenwood Springs, we're delighted you had a positive experience. We appreciate your rating and hope to see you again soon.

10/10 Excellent

Donovan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all around. Easy check in, attentive staff, all around great experience
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 9, 2024
Donovan, it is such a joy to read your remarks about your stay at Holiday Inn Express Glenwood Springs! We're glad to hear that our simplified check-in process and attentive team members provided a superior experience for you. We appreciate your positive feedback and can't wait to welcome you back on your next trip to the Aspen Area!

10/10 Excellent

Tatiana, Lincoln

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, pleasant staff, close to hot springs
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 9, 2024
Tatiana, thank you for taking the time to share your positive experience at Holiday Inn Express Glenwood Springs (Aspen Area), an IHG Hotel. We're delighted to hear you enjoyed our neat rooms, pleasant team members, and the hotel's proximity to local attractions like the hot springs. Your satisfaction is our top priority, and we hope to have the opportunity to serve you again in the future.

8/10 Good

kari

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was quiet and convenient for our needs. Bed was comfortable.
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 9, 2024
Kari, thank you for sharing your experience at Holiday Inn Express Glenwood Springs. We're thrilled to hear that you appreciated the tranquility of our hotel and found the location convenient. It's great that you enjoyed the comfort of our beds as well. We look forward to welcoming you back on your next trip.

10/10 Excellent

Eduardo

Stayed 4 nights in Feb 2024
Response from Customer Service on Mar 20, 2024
Eduardo, thank you for your stellar rating of Holiday Inn Express Glenwood Springs (Aspen Area), an IHG Hotel. Our team is delighted to know that you had a wonderful stay. We're looking forward to welcoming you back in the future.

10/10 Excellent

Susanna

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 3 nights in Feb 2024
Response from AB on Feb 6, 2024
Thank you for your review. We are pleased you enjoyed your stay.

4/10 Poor

ANTHONY

Business traveler
Motel 6 disguised as Holiday Inn Express.
Stayed 1 night in Jan 2024
Response from AB on Feb 6, 2024
I'm sorry you didn't enjoy your stay, thank you for your feedback.

10/10 Excellent

Kip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice one-night stay. The staff was courteous and helpful. I highly recommend this property.
Stayed 1 night in Jan 2024
Response from AB on Jan 31, 2024
We are very pleased you enjoyed your stay. Thank you for taking the time to leave a review.

8/10 Good

Zeida

Stayed 1 night in Jan 2024
Response from AB on Feb 6, 2024
I'm sorry your stay was less than satisfactory. We appreciate your feedback.

10/10 Excellent

kathy

Stayed 2 nights in Jan 2024
Response from Customer Service on Mar 20, 2024
Kathy, it's wonderful to hear that your stay at the Holiday Inn Express Glenwood Springs (Aspen Area) was excellent. We appreciate you taking the time to rate us. Our team looks forward to offering you the same great experience on your next visit. Thank you and safe travels!

8/10 Good

Jesica

Liked: Cleanliness, staff & service, property conditions & facilities
Lumpy bed
Something wrong with bed and next to elevator.
Stayed 2 nights in Jan 2024
Response from AB on Feb 6, 2024
I'm sorry the bed was not satisfactory. We appreciate your feedback.

10/10 Excellent

Austin

Stayed 1 night in Jan 2024
Response from AB on Feb 6, 2024
Thank you for your response. We are pleased you enjoyed your stay.

10/10 Excellent

Leonard

Liked: Amenities
Great
Stayed 2 nights in Jan 2024
Response from AB on Feb 6, 2024
Thank you for your review, we are pleased you enjoyed your stay with us.

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Good customer service easy check in and out
Stayed 1 night in Jan 2024
Response from AB on Feb 6, 2024
Thank you, we are pleased you enjoyed your stay.

10/10 Excellent

Heath

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alternative hotel for Iron Mountain Hot Springs!
Great location, very clean, comfortable beds, and nice breakfast too. What more can you ask for with a reasonable price to boot?
Stayed 1 night in Jan 2024
Response from AB on Feb 6, 2024
Thank you for your feed back, we are happy to hear that you enjoyed your stay with us.

10/10 Excellent

Edouard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from AB on Feb 6, 2024
Thank you for your response. We are glad you enjoyed your stay with us.

10/10 Excellent

Satoko

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great location. The hotel was very quiet and clean. Definitely recommend!
Stayed 2 nights in Dec 2023
Response from AB on Feb 6, 2024
Thank you for staying with us. We are pleased you enjoyed your stay.

10/10 Excellent

Wallace

Liked: Amenities
Response from Customer Service on Mar 9, 2024
Wallace, we're delighted to see your perfect rating for Holiday Inn Express Glenwood Springs (Aspen Area), an IHG Hotel! Our aim is to make our guests' stay as enjoyable as possible. This score surely makes our team members feel proud of their efforts. We'd love to welcome you back for another great experience. Thank you for your high rating!

2/10 Terrible

Matthew

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Short staffed and the staff that was there was horrible worst stay
Stayed 2 nights in Nov 2023
Response from AB on Dec 5, 2023
Matthew, I am sorry you did not have a satisfactory stay, We appreciate your feedback.

10/10 Excellent

Courtney

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 4 nights and were very happy with this hotel. In walking distance to everything. Comfortable beds and clean facilities. Breakfast was good every morning. Staff was great the entire stay from front desk to the housekeeping staff all were great. Would recommend.
Stayed 4 nights in Nov 2023
Response from AB on Dec 5, 2023
Thank you for taking the time to share a review, we are glad you enjoyed your stay with us.

8/10 Good

Paula

Stayed 2 nights in Nov 2023

10/10 Excellent

Vicente

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from AB on Feb 6, 2024
Thank you for staying with us. Glad you enjoyed your stay.

8/10 Good

Dario

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Nov 2023

4/10 Poor

David

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Won’t stay here again.
Checked in, went to the room. The door was open. Probably the cleaning crew forgot to close it. Reserved a king. Had 2 doubles. Clerk said that’s all that was available. Shower head was all but plugged up. Had to move around to get wet.
Stayed 1 night in Nov 2023
Response from AB on Nov 24, 2023
We are sorry for the inconvenience, thank you for your review we will work on improving these issues..

10/10 Excellent

Carmen V

Stayed 1 night in Nov 2023
Response from AB on Nov 27, 2023
Thank you for your kind review, I'm glad you enjoyed your stay.

10/10 Excellent

Rosalina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean very kind breakfast
Stayed 1 night in Oct 2023
Response from AR on Nov 4, 2023
Thank you for the amazing review Rosalina! We are glad that you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

Pa Houa

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Thank you
Stayed 1 night in Oct 2023
Response from AR on Oct 29, 2023
Thank you for your amazing review Pa Houa! We are glad that you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and nice
Stayed 1 night in Oct 2023
Response from AB on Oct 25, 2023
Thank you for your review. I'm glad you enjoyed your stay with us.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from AB on Oct 25, 2023
Thank you for your review. We are pleased that you enjoyed your stay with us.

6/10 Okay

Christina

Traveled with family
Stayed 1 night in Oct 2023
Response from AB on Oct 25, 2023
Thank you for your review.

8/10 Good

Kara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from AR on Oct 19, 2023
Thank you for your great review Kara. We are glad that you enjoyed your stay and we hope to see you again soon.

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kathy on Oct 17, 2023
Hi Nicole,Thank you for reviewing our hotel. I hope that next time we are able to exceed your expectations.Best Regards,Kathy

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from AR on Oct 17, 2023
Thank you for the great review Chris! We are happy that you enjoyed your stay and we hope to see you again soon!

4/10 Poor

Yesef

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The air conditioner was so loud we couldn’t sleep. And the hotel lobby seemed to be run by a bunch of unprofessional high schoolers.
Stayed 3 nights in Oct 2023
Response from AR on Oct 15, 2023
Thank you for the review Yesef. We will look into the issues you experienced during your stay. We hope you consider us the next time you are in the area.

8/10 Good

Juan

Traveled with family
Liked: Cleanliness
Good
Stayed 1 night in Oct 2023
Response from AR on Oct 17, 2023
Thank you for the great review Juan! We are glad that you enjoyed your stay and we hope to see you again soon!

8/10 Good

Nathan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We thought everything was really good. Especially the Big breakfast.
Stayed 1 night in Oct 2023
Response from AR on Oct 15, 2023
Thank you for the great review Nathan. We are glad that you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Jose Del, Phoenix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from AR on Oct 17, 2023
Thank you for the amazing review Juan! We are glad that you enjoyed your stay and we hope to see you again soon!

6/10 Okay

Cyndi

Good Stay
It was ok, not impressed, typical holiday inn breakfast. Bathroom door to close to the toilet
Stayed 1 night in Oct 2023
Response from AR on Oct 12, 2023
Thank you for your review Cyndi. I apologize our room configuration was not to your liking. We hope you were still satisfied with your stay and hope to see you again soon!

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Sep 2023
Response from AR on Oct 2, 2023
Thank you for the amazing review Katherine! We are glad that you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Jeremy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and the AC worked perfectly. The staff was wonderful, friendly and informative.
Stayed 4 nights in Sep 2023
Response from AR on Sep 22, 2023
Thank you for the amazing review Jeremy! We are glad that you enjoyed your stay! We hope to see you again soon!

8/10 Good

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Sep 2023
Response from AR on Sep 18, 2023
Thank you for the great review Rick! We are glad that you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
we were able to park our truck and 28 foot trailer
Stayed 1 night in Sep 2023
Response from AR on Sep 18, 2023
Thank you for the amazing review Matt! We are glad that you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Sabrina

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just checked in an hour ago, but walking in I was blown away. The cleanliness, the updated design, quality furniture AND THE BEDS ARE COMFORTABLE. Anymore hotels make you sleep on bedrock mattresses. I will get such a goodnights rest, wake up and take a shower in the imaculate tub / shower. This place feels more like home then my actual home. So greatful i found this place. Its also very accomidating. We booked this hotel within an hour on a weekend and for one night. No one else in the area would allow that! Cant wait for the breakfast cause I hear it is amazing!!
Stayed 1 night in Sep 2023
Response from AR on Sep 18, 2023
Thank you for the amazing review Sabrina! We are glad you are enjoying your stay and like our accommodations. We hope the stay continued to go great and you visit again soon!

8/10 Good

Sara, Gunnison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in near midnight. No parking available, because of all the trailers which was a bummer. Otherwise it was fine.
Stayed 1 night in Sep 2023
Response from AR on Sep 18, 2023
Thank you for the great review Sara! We are glad that you enjoyed your stay and unfortunately we cannot control the sizes of the vehicles guest park in our lot. We hope our desk was able to assist you in finding parking adjacent to our lot. We hope to see you again soon!

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, comfy beds, great breakfast.
Front desk staff is very friendly. We asked for an extra blanket, and were promptly brought a couple of them. Breakfast was excellent. Cinamon rolls each morning were awesome. Bacon and egg omelet one day, pork sausage and scrambled eggs next day. Biscuits and gravy, along with wide variety of cold options were available all times. Our only complaint was the sleeper sofa. A past guest had ruined it, and it needs to be replaced. Hopefully, hotel replaces it quickly. Beds and pillows are very comfortable, and we slept very well.
Stayed 2 nights in Sep 2023
Response from AR on Sep 13, 2023
Thanks you for the amazing review Jennifer! We are glad you enjoyed your stay! Thank you for alerting us of the sofa bed condition, we will have our team investigate it. We hope to see you again soon!