Ratings based on 16 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by Gustaf from London

TOWNHOUSE JUST ON THE EDGE OF TOWN

Posted Sep 25, 2013
Pros: - Well appointed room - Customer service - Breakfast
Cons: Perhaps the Hotel could be more thorough when preparing the rooms for their guests as my shower was not working properly.
Location: Cheltenham is a beautiful town unfortunately I only had time for work so I cannot say much about the touristic side of it.
Stayed one night for business (room #2), the hotel is located about 10 minutes from the center of town in a quiet location away from a main road, I did not drive but I imagine it would be well suitable for guests with a car given the amount of parking space available around the area plus a major car park 3 minutes walk away. I found the staff wonderful and helpful, very clean and made to make you feel like home in this very well manicured hotel. I feel that a hotel which is rated 4 stars should have 24hr reception (they lock the front door at 22.00h, thereafter you get in with your own key) and some sort of fitness facilities, that is normal for this kind of rating. Please bear in mind that earning stars is about the range/ quality of facilities you offer more than location and friendly staff which is mandatory. My shower hose was not tight so I manually screwed it back and in my room the bathroom is tiny, for me not a major issue but not great for older or disabled people. I must commend the breakfast as well if you are into English type of fare, very tasty indeed with a choice of ways to get your day started in terms of food on offer. I would be very happy to come back and recommend this hotel to anyone, just be aware that some of the rooms may not be so suitable for old/ disabled guests.
4 out of 5
Recommended
for Everyone
by Lynne from Northampton, UK

Good hotel in good location.

Posted Aug 4, 2013
Pros: Honesty bar and breakfast.
Cons: Bedroom too warm
Location: Well positioned for shopping
Stayed here with my daughter. Good hotel. Good location. No complaints other than the bedroom was very warm even with the window wide open. Could have done with a fan. Would definetlly recommend and return.
2 out of 5
Recommended
by Cazza from Cookham

Not at all like a superior room

Posted May 9, 2013 on Hotels.com
We were very disappointed with the supposed 'superior' twin room. The beds and pillows were uncomfortable, we had to get into the bath to run it as there was a static screen so unable to reach the taps without getting into the bath! The cleanliness of the room was also not good. I said that we were not satisfied with the standard of the room as no way was it a superior room. We were given a discount but would not recommend it anyone booking a twin. On a positive note the breakfast was very good.
3 out of 5
Recommended
for Personal Event
by Kay

Rracing stay

Posted Dec 19, 2012 on Hotels.com
Well located close to Cheltenham racecourse. Breakfast service was slow.
5 out of 5
Recommended
by Helyx SIS Ltd

Excellent hotel, good value for money.

Posted Dec 17, 2012 on Hotels.com
Great hotel, will definitely use again when in the area.
3 out of 5
by A verified traveler

townhouse

Posted Nov 29, 2012
Cons: CCold room
The room was cold and heating gets turned off at 11.30 pm. My room was in the basement so poor views. No iron in room and no telephone to ring reception
4 out of 5
Recommended
for Everyone
by Alan from Great Malvern, Worcestershire, UK

very stylish

Posted Nov 11, 2012
Pros: classical charm
Cons: small tele.
beautiful old house, well done up good food,pleasant staff. Tele in room a bit small.
5 out of 5
Recommended
for Families
by A verified traveler

Posted Sep 28, 2012 on Hotels.com
We would definately stay again.
5 out of 5
Recommended
for Everyone
by heather from harrogate n yorks

A VERY SPECIAL PLACE

Posted Sep 13, 2012
we would and will recommend the cheltenham town house to allour friends and family The beds the food the attention to detail the professionalism and friendliness of the staff were very special
4 out of 5
Recommended
for Everyone
by A verified traveler

Will return in the future!

Posted Jun 17, 2012
Really relaxing stay, great breakfast, fantastic internet connection. Bar/living room area was a lovely touch. Many thanks.