Ratings based on 61 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
for Business Travelersby Jonfrom Manchester
Friendly and great valuePosted May 21, 2014
Warm, welcome, friendly bar, room a touch hot, great sleep, good breakfast, quiet location, excellent value, job done.
for Everyoneby A verified traveler
ExcellentPosted Apr 2, 2014
Location: Free access to Fitness First gym.
Really friendly and attentive staff. Very friendly. Super room with really high ceilings. Very comfy bed, best nights sleep I've had in ages
for Everyoneby Johnfrom Sidcup, Kent
Excellent Value for Money HotelPosted Mar 27, 2014
Pros: Friendly, accommodating staff is the real plus point with this hotel.
Cons: Nothing that I would identify at all as to what might be improved.
Location: The hotel is just 10 minutes or less from the High Street etc so very well located.
Well located, very welcoming, comfortable hotel with well-appointed rooms. All the staff were very welcoming, friendly and accommodating. For example, we arrived back to the hotel after pub closing time and although the hotel bar was empty and the Canadian manager was counting up, apparently ready to retire for the evening, he was very happy to serve us. Otherwise, all service came with a smile, including meals, reception and any general enquiries.
for Couplesby Elizabethfrom Toronto, Ontario
Handy to both the racecourse and centre of townPosted Aug 28, 2013
Pros: My room was a good size, quiet, and comfortable. I appreciated the attentive staff and the feeling of welcome at all times.
Cons: The bed was not as comfortable as I would have liked.
Location: Cheltenham is close to the Cotswolds and Oxford, and there is excellent bus service to nearby villages. The town itself is beautiful and interesting.
I was in Cheltenham to attend the Greenbelt festival at the Cheltenham racecourse which is about a 15 minute walk from the hotel. The hotel is in a very attractive area and easily accessible to the centre of town with the historic promenade and shops. It is a lovely building with large rooms and fine looking furniture - rather like a small country manor house. I found the staff warm and welcoming and eager to make my stay comfortable. That sense of hospitality extended to the excellent soup and wine I had on my evening arrival. The hotel has a restaurant and a bar which made it an inviting place for a glass of wine after a long day at the festival. It was also quiet and relaxing, conducive to a good night's sleep.
for Everyoneby Janefrom Sheffield
Good hotel close to the racecoursePosted Aug 27, 2013
Pros: Quality of furnishings and the bed
Location: Great location for Greenbelt
Very relaxed and comfortable. I am not sure what else to say as I was only there for 2 nights
for Otherby Chrisfrom Surrey, UK
Good value, family and pet friendly.Posted Jun 30, 2013
Pros: Friendly and conenient
Location: Pitville - just by Central Cheltenham
Had a really nice stay on a Friday night and staff were welcoming, helpful and friendly. The restaurant was good and we were well looked after. The room was large and spacious and also had a large ensuite bathroom. Breakfast was good and staff helpful. A guest had her dog with her and the hotel was very accommodating. Parking was easy and access to the centre is only a short walk away. A few things in the hotel are a little tired but all in all an excellent stay and will return soon. Good value for money.
Recommendedby Patfrom Wirral
Great locationPosted May 24, 2013 on Hotels.com
The hotel is in a great location. The staff are very pleasant. Our room was on the ground floor just above the bar so we got some noise late on, especially when taxis tooted, but it wasn't too bad. The room was very hot and made uncomfortable sleeping with duvet, so asked for sheet on the second night & that was better. Enjoyed the hotel & would go back, just request quieter room.
for Overnight Stay Before Destinationby Micafrom Australia
Very comfy room and great bathroomPosted May 22, 2013 on Hotels.com
Our stay was very nice with great bed, room and bathroom. We ate in the restaurant and the pizza was excellent.
for Everyoneby Carolefrom Almería, Spain
Somewhere to stay with confidence in CheltenhamPosted Apr 29, 2013
Pros: Nearness to centre & Pitville Park to walk our dog
Cons: Heating full on
Location: Great for Town
FAB- great for us and the dog. Bit 'lax' over breakfast- slow- but pleasant when serving. Black puding dry and tomatoes raw but eggs fAB!
for Couplesby Michaelfrom London
Great room, big featuresPosted Apr 24, 2013 on Hotels.com
Lovely bed, great sleep, enormously high ceilings, well worth a stay ...