Ratings based on 138 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
93% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Mayfair

Reception and bar staff were extremely helpful.

Posted Jul 30, 2015
Pros: The service and comfort of the bed.
Cons: Less of the oppressive atmosphere in the bar would be the only thing to improve...
Location: Great restaurants very close by.
Great hotel - Bar staff and reception staff made the stay even better - I will be booking another weekend break in September at this hotel.
3 out of 5
Recommended
for Personal Event
by A verified traveler

食事、清潔感が素晴らしい

Posted Apr 21, 2015 on Hotels
環境もホテル内装家具ともとても雰囲気が良く、部屋自体も清潔快適です。朝食も素晴らしく、スタッフの対応も洗練されたものでした。 ただイベントが重なっていたからか、見晴らしは全くなく共有部の音が響く部屋でした。また、素晴らしい浴室にも関わらず何回試しても水しか出なかったことはとても残念でした。
3 out of 5
Recommended
for Families
by Alan from Warwickshire

Perfect location but Hotel needs complete renovation

Posted Apr 18, 2015 on Hotels
Hotel needs renovation and is expensive for its current state. Breakfast served in a garden room was excellent. Lounge/reception area furniture was very poor, chairs had frayed threadbare covers not what you expect of a hotel in this price bracket. Also parking should be free £10 a day is excessive. Location is perfect.
2 out of 5
Recommended
for Business Travelers
by Rob from Haarlem

Very bad service after no warm water

Posted Apr 4, 2015 on Hotels
Out of 5 days I had 3 days with no warm water to take a shower. They were 'upgrading' their warm water system that week, but the note in my room said that warm water was not available only between 10:00-16:00. I could not leave the hotel for business reasons while hoping for the better every morning. I asked for compensation which was difficult as the hotel was paid in full through hotels.com, but the hotel staff promised me twice that they would get in contact with me. After a month I'm still waiting.
3 out of 5
Recommended
for Business Travelers
by Roy from Sussex

Not good enough for a "premium" hotel

Posted Apr 2, 2015 on Hotels
Booked into this hotel due the location which was just right. Room and hotel seemed ok but unfortunately there was no hot water for the shower in the morning despite the sink being ok. Also major building works were going on which were very noisy. Finally, and this is what really got me ... I complained on check-out and was assured that I would be contacted by the hotel management ... which never happened! Unacceptable. Will go back to the Big Sleep hotel down the road for the next time.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent previlige Room

Posted Mar 21, 2015
We booked 3 previlige rooms for our families couple of nights stay. These room are spacious and comfortable. 2 of the rooms had been newly renovated. One of the room had a lumpy mattress and they transferred us to another newly renovated room. The breakfast is good but nothing special. We did dine in the hotel restaurant. The food was excellent and good value. On the whole a very enjoyable stay. One warning though - parking is £10 per night!
4 out of 5
Recommended
for Business Travelers
by Thomas from Norwich

Newly refurbished room was lovely.

Posted Mar 5, 2015 on Hotels
Stayed in one of the newly refurbished rooms which was really nice. Bed was so comfortable! Staff were very pleasant. I understand the whole hotel is slowly being refurbished which when complete will make it a really nice place in a great position.
5 out of 5
Recommended
for Everyone
by A verified traveler

ideal hotel for concert at the town hall

Posted Mar 5, 2015
room was impressive and better than expected,perfect for the one night stay
3 out of 5
Recommended
for Couples
by David from Gloucester

Looks nice initially, but too many problems

Posted Feb 23, 2015 on Hotels
Was after a nice hotel for a valentines night out and dinner. First impressions were that the hotel was very stylish with it's traditional styling's, however Victorian/antique came too close to dated and worn with some poor condition furniture and lack of attention to detail. But this and the cobwebs in the bathroom would have been forgivable if not for the other faults. The room was baking hot with the heating on full blast across the whole of the hotel. I turned off one radiator but the other had no thermostat... So I had to resort to putting on the air con which after a couple hours did nothing what so ever to the room temperature. So I had to open the windows the small fraction they would open and leave the curtains open. This of course then exposed us to a busy Cheltenham road with traffic and drunks going by all night. Which again, for a slightly cooler room I could have dealt with... but the pillows were so hard I would have had a more comfortable sleep on a brick! I expected much more for my money after paying for a superior room. Breakfast was served till 11 so we went down at 10:30. Had to wait 10 minutes to be seated because there seemed to be no staff, and by 10:45 the staff were clearing the room around us. The food was very nice, but once again, it was so hot! Sweating at the breakfast table, and feeling rushed to eat up and leave wasn't the best experience!
5 out of 5
Recommended
for Couples
by A verified traveler

最高

Posted Feb 21, 2015 on Hotels
ベッド、天井高さなど最高